Dear customer. Our staff is not required to be at the meeting point cause, previously, we already sent tickets, information and arranged all what's necessary. So, the customer always must enter the monuments on his own if this activity is booked.

We always buy tickets including elevator. If the elevator doesn't work is due to Sagrada Familia's decision (bad weather, maintenance works...)

Food is based on quality products from western Spain. It's not tourist food.

Thanks again for booking with us

Josemari
Pyrene Spanish and Leisure

ふゆえ　様　　　　この度はみゅうバルセロナ午後観光にご参加いただきまして、誠にありがとうございます。また、お客様には、ツアーをお楽しみいただけず、大変申し訳ございませんでした。こちらお客様に頂きました貴重なご意見をもとに、今後のツアー造成に邁進してまいりますので、また機会がございましたら、みゅうをご利用くださいませ。　　　　みゅうバルセロナ

hdtk21　様　　　　この度はみゅうバルセロナ午前観光にご参加いただきまして、誠にありがとうございます。お客様にバルセロナ市民の誇る、サグラダファミリア、モンジュイックの丘をお楽しみいただけまして、何よりです。またヨーロッパをご旅行の際は、またみゅうをご利用くださいませ。　　　みゅうバルセロナ

Dear customer. We choose the schedules to visit the monuments for the customer to have enough time to visit them well. Anyway, it's possible to visit the last monument (Casa Batlló) earlier if the customer wants to. About the Sagrada Familia tower, we choose the available one and when the two towers are available, we choose the higuest one cause the view is more spectaular. On the Veltra website you have the whole schedule so it's possible to check it before you book the tour. So when you book this activity, it's supposed you already know the timetable. We don't understand your complaint but thank you for your feedback.