Dear customer, if you wanted to go to PARK GÜELL, we had a different option of tickets than you selected on Veltra website: PARK GUELL, SAGRADA FAMILIA and CASA BATLLó. Thanks and regards.

【VELTRAからのコメント】
ご利用ありがとうございます。この度はご旅行中にご不安な気持ちにさせてしまい、大変心苦しい限りでございます。こちらのアクティビティは、弊社ページにも記載がございます通り、入場チケットの事前予約サービスでございました。また、レストランでの請求につきまして、催行会社にレストランからの請求書を依頼したところ、アクティビティ料金に含まれております最初の1杯目は無料で提供しておりますが、2杯目につきましてはサービス外となりますため、ご請求を差し上げたとのことでございました。今回頂戴したご意見を元に、今後はサービス内容についてご提供前にしっかりお客様へご説明するよう、レストラン側に申し伝えました。
貴重なご意見、ご指摘をいただき誠にありがとうございました。またのご利用を心よりお待ちしております。

Dear customer. Sorry you didn't like the restaurante but it's 4 stars out of 5 on tripadvisor (https://www.tripadvisor.es/Restaurant_Review-g187497-d2459392-Reviews-Los_Bellota-Barcelona_Catalonia.html) It's spanish quality products, no tourist food. Anyway, thanks for booking us.

Dear customer. Our staff is not required to be at the meeting point cause, previously, we already sent tickets, information and arranged all what's necessary. So, the customer always must enter the monuments on his own if this activity is booked.

We always buy tickets including elevator. If the elevator doesn't work is due to Sagrada Familia's decision (bad weather, maintenance works...)

Food is based on quality products from western Spain. It's not tourist food.

Thanks again for booking with us

Josemari
Pyrene Spanish and Leisure

Dear customer. We choose the schedules to visit the monuments for the customer to have enough time to visit them well. Anyway, it's possible to visit the last monument (Casa Batlló) earlier if the customer wants to. About the Sagrada Familia tower, we choose the available one and when the two towers are available, we choose the higuest one cause the view is more spectaular. On the Veltra website you have the whole schedule so it's possible to check it before you book the tour. So when you book this activity, it's supposed you already know the timetable. We don't understand your complaint but thank you for your feedback.

Dear customer. We're sorry to hear you didn't like lunch. But we have to clarify: it was not "hard bread". It is called crystal bread and it's crunchy. It was not "raw ham". It's the typical spanish cured high quality ham and it cannot be cooked in any way. We don't think the gastronomic experience is about "having your stomach full". And the cost you refer is not just the lunch. It is also our arrangments and Veltra comissión. If you take that into account, lunch is not expensive, it's average in the area. Maybe a McDonalds or KFC restaurant are cheaper but it's not the kind of lunch we want to arrange. Thanks for participating in our activity. And we're glad you liked Sagrada Familia (without queueing).

【VELTRAからのコメント】
ご利用いただきありがとうございます。
この度は、昼食内容がご満足いただけるものでは なかったとのこと、弊社としましても大変残念に思います。
お客様からいただきましたご意見をもとに、催行会社とともに昼食内容の見直し検討をいたします。
貴重なお時間を割いてのご投稿、誠にありがとうございました。
VELTRA カスタマーサポート

Dear customer. Your review is not true, it's offensive and it's unfair. I don't see you had any real problem. Did you enter the monuments without a problem? Yes. Did you had lunch without a problem? Yes. Did we arrange the schedule for you and everything was as expected? Yes. So why this 1 star review? Just the price? If we didn't mistranslate, you say our tickets prices are double than normal. Not true. If you hire someone to do something for you, that has a cost .
We bought the tickets in a period of two days between booking date and the activity date, we sent them to your email, we booked lunch at the restaurant (lunch is not free), we arranged the timetable... and you could enjoy all of that without having to organise nothing. This kind of unfair comments are a damage for our company. Anyway, we're glad that you visited the three monuments and had lunch in an activity we arranged succesfully. We wish you enjoyed our city!
Best Regards
Josemari
Pyrene Spanish and Leisure

【VELTRAからのコメント】
ご利用ありがとうございます。この度はせっかくのご旅行にもかかわらず、ご不便をおかけしましたことを深くお詫び申し上げます。 実際に発行されたチケットの指定入場時間がスケジュールに記載の時間とは異なり、また見学後の予定につきまして終始ご不安に思われたことと存じます。
現地手配会社に確認しましたところ、見学日の直前のご予約でしたのでスケジュールに記載の時間は既に空きがなく、やむなく空きのある別のお時間にて手配させていただいたとのことでした。
今回のご指摘を受けまして、直前のご予約の場合は日程に余裕をもってご予約いただけるよう弊社ページに注記させていただきました。
帰国後の貴重な時間を割いてのご投稿、ありがとうございました。またのご利用を心よりお待ちしております。