Dear customer. Sorry you didn't like the restaurante but it's 4 stars out of 5 on tripadvisor (https://www.tripadvisor.es/Restaurant_Review-g187497-d2459392-Reviews-Los_Bellota-Barcelona_Catalonia.html) It's spanish quality products, no tourist food. Anyway, thanks for booking us.

Dear customer. Our staff is not required to be at the meeting point cause, previously, we already sent tickets, information and arranged all what's necessary. So, the customer always must enter the monuments on his own if this activity is booked.

We always buy tickets including elevator. If the elevator doesn't work is due to Sagrada Familia's decision (bad weather, maintenance works...)

Food is based on quality products from western Spain. It's not tourist food.

Thanks again for booking with us

Josemari
Pyrene Spanish and Leisure

この度はご利用いただきまして誠にありがとうございました。
グラナダという街を、アルハンブラ宮殿をはじめとしてお楽しみいただけましたこと大変嬉しく存じます。

また再訪の際は御気軽にご相談ください。
今後ともどうぞ宜しくお願い申し上げます。

日本語情報センター　石谷博史

この度は誠にありがとうございました。
アルハンブラ宮殿も順調に観光をできたとのこと大変嬉しく存じます。

今後とも日本語情報センターをどうぞよろしくお願い申し上げます。

日本語情報センター　石谷博史

Dear customer. We choose the schedules to visit the monuments for the customer to have enough time to visit them well. Anyway, it's possible to visit the last monument (Casa Batlló) earlier if the customer wants to. About the Sagrada Familia tower, we choose the available one and when the two towers are available, we choose the higuest one cause the view is more spectaular. On the Veltra website you have the whole schedule so it's possible to check it before you book the tour. So when you book this activity, it's supposed you already know the timetable. We don't understand your complaint but thank you for your feedback.