親愛なるお客様、
貴重なご意見をありがとうございます。
素晴らしいご体験をされたとのことで、私たちも大変嬉しく思います。
よろしくお願いいたします

Thank you for your review. We are glad you contacted us to meet you upon your arrival. Looking forward to seeing you and your family or friends again!

Thank you for the wonderful review! ✨ We're so glad you found the experience convenient — no heavy suitcases to worry about, just smooth travel and great company. 😊

It’s also fantastic to hear that your driver was cheerful and informative — we love when our team helps make the journey just as enjoyable as the destination. Looking forward to welcoming you back for another hassle-free ride soon!

Thank you again,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you so much for your thoughtful review! We’re delighted to hear that we could help make your return home smooth and stress-free, especially with the metro not running. Being on time and getting you there early is exactly what we aim for! ⏰✨

We really appreciate your recommendation and kind words about our driver’s care with your luggage. We understand the service comes at a premium, and we’re committed to delivering value that’s worth every penny. Hope to serve you again on your next trip!

Thank you again,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you very much for your wonderful 5-star review! We’re honored that you trust us with your airport transfers, especially when traveling to unfamiliar places.

We’re glad the early morning pick-up at 4:30 AM went smoothly and that our timely communication helped make everything seamless.

We truly appreciate your kind words and look forward to assisting you on your future journeys. Safe travels!

Thank you again,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you for sharing your feedback. We're truly sorry to hear that your experience didn’t fully meet expectations. We understand how frustrating traffic in Dubai can be, and we regret that the driver’s attitude didn’t reflect the level of service we aim to provide. Your comments are very important to us and will be shared with our team to help improve future experiences. We hope to have the chance to welcome you again and offer a smoother and more enjoyable tour.

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you so much for your thoughtful review! 🌟 Thank you from all our team members, hoping to see you soon in Dubai.

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you for your kind words! We're glad our driver was there on time and made you feel comfortable after your flight delay. Safe, clean service is always our priority. We hope to see you again soon!

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you so much for your kind review. We're glad we could meet you on time and that you felt comfortable with both the driver and the vehicle. We look forward to welcoming you again!

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

Thanks for your review and for using our airport transfer service! We're glad we could get you to your destination smoothly. If there’s anything we can do to make your next trip even better, we’re all ears.

Hope to see you again soon!

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

Thank you for taking the time to leave a review and for choosing our airport transfer service. We're glad to hear that you had a satisfactory experience overall.

If there's anything specific we could have done to make your experience a 5-star one, we’d love to hear more. Your insights help us continue to grow and provide an even better service for all our customers.

We hope to have the opportunity to serve you again in the future!

Thank you,
Gray Line Sightseeing and Tours UAE & Oman team

We deeply regret the situation. We have been in contact with the transportation agency, who have shown a full understanding of the matter. They have assured us that this will not occur again in the future.

Thank you for your valuable feedback and comments. We truly appreciate your understanding and fully recognize the inconvenience caused by the transportation costs.

mam様

この度は弊社のサービスのご利用ありがとうございました!
ご滞在中、最後は運転手だけのサービスでしたので私とももできれば顔をわかっている運転手に無理を承知の上で、同じお客様に対応できるように
車両担当者チームにも依頼を上げました。
(ですがmam様がご帰国になられてからはお休みを取って頂いておりますので、ご安心を)

担当の運転手も、いろいろなお客様にお会いしますがやっと日本人のお客様が少しずつまたお会いするので思わず知っている日本語を話したくなるほど
嬉しくなったのでしょう・・・・。
たどたどしい日本語で恐縮ではありましたが、当地では英語ネイティブという割合もたくさんはおりませんので、英語が話せないまでも、
出稼ぎに来てから単語単語をつないで覚えていかれるタクシー運転手などは典型的な例ですので、単語だけでもなぜか理解しようとしてくださいます。

余談ではありましたが、また当地にお越しになられることがあれば単語でもシンプルな英語でもTRY頂ければ幸いでございます。

シャラフツアーズ

アツコ様
この度はご利用ありがとうございました。
また、予定よりも早いドライバーの到着となってしまいましたこと、申し訳ございませんでした。
送迎などの車両は渋滞や遅延することを避けるためにできるだけ早めにスタンバイいたします。ドライバーとましては、早めに到着したため、お時間までお待ちすることをホテルスタッフ経由でお客様にお伝えしたかったとのことですが、この伝達が上手くいかず、結果的にお客様を急かせることとなってしまったと報告がございました。
今後はこのようなことがないよう送迎会社のオペレーションを徹底するよう申し伝えております。
最終日のご移動にも関わらず、ご迷惑をおかけし、大変失礼いたしました。
またのご利用心よりお待ちしております。

Thank you very much, looking forward to have you, your family and friends again with us.