Dear Tomoti,

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with the tour and appreciated the flexibility during breaks—it’s great to know that the option to grab food quickly worked well for you.

We're also glad that the clear departure times and the guide’s helpfulness made your experience smooth and enjoyable. We'll be sure to pass along your kind words to the guide, especially about their informative commentary and willingness to take photos.

We hope to welcome you on another adventure with us soon!

Warm regards,
Extranomical Tours

温かいフィードバックをいただき、誠にありがとうございます！ツアーにご満足いただけたとのこと、またバス内でのドリンク、フルーツ、スナックなど、心遣いにご満足いただけたとのこと、大変嬉しく思います。また、ガイドが好印象を与えられたことを大変嬉しく思います。ガイドの存在は本当に大きな違いです。この度は弊社のツアーをお選びいただき、誠にありがとうございます。また近いうちに、皆様を冒険の旅にお迎えできる日を楽しみにしております。

Hello TOMOMI,

Thank you so much for sharing your feedback—we truly appreciate you taking the time.

We’re so glad to hear you had a great time in Yosemite and that the trip ran smoothly thanks to your guide’s thoughtful planning.

That said, we're very sorry for the discomfort during the bus ride, especially with the long travel time and the air conditioning issue on a warm day. This isn’t the level of comfort we aim to provide, and we’ve shared your comments with our team to help ensure a better experience going forward.

Your honesty means a lot to us, and we’re grateful you still had a memorable visit. We hope to welcome you again and provide a much more comfortable journey next time.

Please let us know if there's anything we can do for you.

Best Regards,
Extranonomical Tours

Thank you for sharing!

Thank you for sharing!