Thank you so much for taking the time to share your feedback!

We're thrilled to hear that you had a sunny day for your flight and that you found the scenery spectacular—the Reef truly is best viewed from above!

It’s great to know that you felt secure during the flight; our pilots are highly experienced, and we pride ourselves on providing a smooth, safe, and exciting journey. We also appreciate you mentioning the process of declaring and confirming your weight before boarding. This is a crucial safety measure for us, as it allows our pilot to perfectly balance the helicopter.

We're delighted we could give you a memorable perspective of the Great Barrier Reef and are grateful for your strong recommendation. We hope to welcome you back for another flight someday!

We are thrilled you had a valuable experience seeing the vast Reef from the air despite the cloudy weather. We appreciate your specific feedback, which is crucial for us.

We sincerely apologise for the confusing check-in process and the stress this caused. We are immediately reviewing our vouchers and signage to ensure the local operator name is clearer for future guests.

We appreciate the tip regarding our multilingual staff and will remind our team about initiating conversations.

We regret you had excessive downtime due to the rain and the difficulty changing your return ferry time. For future reference, due to limited seating, we advise guests to make return time changes as early as possible at the dive shop.

Most importantly, we apologize that the solo snorkeling buddy rule was unclear until you were on the boat. We are updating our booking and check-in communications to ensure all solo travelers are aware of this critical safety policy beforehand.