Reviewed by: Zermatt Lave
It was a bus from the Rusutsu Westin to New Chitose Airport.
Although it was a weekday, there were many passengers from Niseko, and even couples and groups were using one seat each, making it feel full in a way.
I had a hard time finding a place to sit because people were reluctant to share seats with luggage on them.
I would like the staff to instruct couples and groups to share seats based on the number of passengers.
The service from vertra was very good.
ルスツウェスティンから千歳空港までのバスでした。
平日でしたが、ニセコからも沢山の乗客で
夫婦やグループでも、1人づつ席を使うので、
ある意味、満席。
座席に荷物をおいて、相席を嫌がられ、
座るのに苦労しました。
案内の係りの人は、乗客の人数をみて、
夫婦やグループは、相席をするように指導して欲しいです。
vertraさんの対応は、とても良いです。
| Rating: | |
|---|---|
| Packages: | ルスツ⇒新千歳空港 |
| Attended as: | Couples |
| Posted on: | 2024/03/17 |
| Activity Date: | 2024/03/07 |
Reviewed by: ハリー
The service was very courteous, and not only did they provide transportation, but they also explained the scenery, making for a fun start to the trip. I definitely want to use this service again.
とても丁寧な対応で、ただ送迎するだけでなく、景色の説明などもしてくださり、楽しい旅の始まりとなりました。ぜひまた利用したいと思いました。
Thank you very much for your reservation with Okinawa e-Hire the other day. We are truly honored to hear that you were satisfied with the driver's service. We sincerely look forward to your next use of our services.
過日は沖縄eハイヤーのご予約を賜り、誠にありがとうございます。
ドライバーのサービスでご満足いただけたようで大変光栄に存じます。
最後に再びごご利用いただけることを心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【セダンタイプハイヤー】空港 → ホテル |
| Attended as: | Families |
| Posted on: | 2023/11/04 |
| Activity Date: | 2023/10/14 |
Reviewed by: Nume
The response during the reservation process was quick! During the transfer, they arrived before the scheduled time, and the driver was very enjoyable to talk to in the car, making for a fun time. The experience of the World Cup was certainly great, but they were also considerate of our small child during the pickup, accommodating our needs! This time, the basketball World Cup was the main event, and the smooth transfer made for an even better experience! I highly recommend it!
予約の際も素早く対応いただきました!
送迎の際も時間より前に来ていただき、運転手さんは車内でもとても楽しくお話していただき、楽しい時間を過ごすことができました。
W杯の体験はもちろんよかったのですが、帰りのピックアップポイントも、こちらが小さな子供がいることで気を使っていただき、融通をきかせてくれました!
今回はバスケW杯がメインでしたが、送迎をスムーズに行っていただき、よりよい体験となりました!とてもおすすめです!
Thank you very much for your reservation with Okinawa e-Hire the other day. We are truly honored to hear that you were satisfied with the driver's service. We sincerely look forward to your next use of our services.
過日は沖縄eハイヤーのご予約を賜り、誠にありがとうございます。
ドライバーのサービスでご満足いただけたようで大変光栄に存じます。
最後に再びごご利用いただけることを心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【セダンタイプハイヤー】那覇空港orホテル⇒沖縄アリーナ |
| Attended as: | Families with Young Children |
| Posted on: | 2023/09/04 |
| Activity Date: | 2023/09/03 |
Reviewed by: サホロのひぐま
I was able to travel comfortably from the airport to the hotel in a luxury van. I usually request transfers from the airport to the hotel or from the station to the hotel through VELTRA when abroad, but since there were no rental cars available in Okinawa, I happened to find this site and used their transfer service.
空港からホテルまで、ワンボックスの高級車で快適に移動できました
海外では空港→ホテル、駅→ホテル等々VELTRAで送迎をお願いしてましたが、沖縄のレンタカーの空きがなく、たまたまこのサイトで送迎サービスを見つけ利用させていただきました
Thank you very much for your reservation with Okinawa e-Hire the other day. We are truly honored to hear that you were satisfied with the driver's service. We sincerely look forward to your next visit.
過日は沖縄eハイヤーのご予約を賜り、誠にありがとうございます。
ドライバーのサービスでご満足いただけたようで大変光栄に存じます。
最後に再びごご利用いただけることを心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【中型ハイヤー】空港 → ホテル |
| Attended as: | Couples |
| Posted on: | 2023/06/18 |
| Activity Date: | 2023/05/22 |
Reviewed by: よっち
During Golden Week, we joined together from Osaka and Nagoya for a three-generation trip to Okinawa. We had planned to use public buses or taxis since we couldn't rent a car, but with small children and the fact that we couldn't fit into one taxi, we decided to use a jumbo hire service. Thanks to that, we had a comfortable journey.
ゴールデンウィークに大阪と名古屋から合流し、3世代沖縄旅行をしました。
レンタカーが借りられず、路線バスかタクシー移動をと計画していましたが、小さい子がいたり、タクシーも一台には乗り切れないことからジャンボハイヤーを利用させてもらいました。
おかげで快適な旅ができました。
Thank you very much for your reservation with Okinawa e-Hire the other day. We are truly honored to hear that you were satisfied with the driver's service. We sincerely look forward to your next use of our services.
過日は沖縄eハイヤーのご予約を賜り、誠にありがとうございます。
ドライバーのサービスでご満足いただけたようで大変光栄に存じます。
最後に再びごご利用いただけることを心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【ジャンボハイヤー】空港 → ホテル |
| Attended as: | Families |
| Posted on: | 2023/05/27 |
| Activity Date: | 2023/05/02 |
Reviewed by: てっちゃん
- I think I should have gathered more information about Niseko/Hirafu in advance.
- While course and snowfall information can be collected beforehand, restaurant information for after skiing... There are also many shops, and since it's the end of the season, everything is discounted! If I had known, I could have planned for after skiing too... it would have added another layer of enjoyment! What a shame!
- Still, there are plenty of tools like local guidebooks available. I wandered around with that guide in hand. The first restaurant I reserved turned me away because I didn't have a reservation. Next... since it was an early time and just for one person... it was okay. The chef-owner is said to have a Michelin star, and I was very satisfied with the unique Hokkaido dishes like "herring sashimi" and "Ezo deer carpaccio"! I enjoyed the last night of my solo ski trip in Hokkaido while indulging in wine.
・ニセコ/ヒラフの情報を事前にもっと収集しておくべきであったなと思いました。
・コースだとか積雪情報とかは事前収集可能ですが、アフタースキーでのレストラン情報など・・・。またSHOPもたくさんあり、シーズン最後という事もあり、みんなディスカウント! 知っていればアフタースキーもそのつもりで・・・もう一つ楽しみが増えたのに? 残念!
・それでも、現地地元ガイド本などツールは豊富。そのガイド片手にブラブラ。最初の予約レストランは、予約が無ければと断られました。次に・・・早い時間でしかも1名という事で・・・OK。シェフオーナーはミシュランを持つ方だそうで、北海道ならではの「ニシンの刺身」「蝦夷シカのカルパッチョ」には大満足!ワインに酔いしれながら北海道スキー1人旅最後の夜を堪能しました。
Dear Tetsuyan,
Thank you very much for using the "Hokkaido Resort Liner." We also appreciate you taking the time to leave a review despite your busy schedule. The wonderful photos you shared made us feel as if we were in winter Niseko. We hope we were able to assist you in creating memories in Niseko. Please do visit Hokkaido again.
Hokkaido Access Network Co., Ltd.
In charge, Takahashi
てっちゃん様
この度は「北海道リゾートライナー」をご利用いただき誠にありがとうございました。
また、お忙しい中口コミへのご投稿もいただきありがとうございます。
素敵なお写真も載せていただき冬のニセコに行ったような気持ちになれました。
ニセコでの思い出作りのお手伝いができましたなら幸いです。
ぜひまた北海道へお越しください。
北海道アクセスネットワーク株式会社
担当 髙橋
| Rating: | |
|---|---|
| Packages: | 新千歳空港⇒ニセコ |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/24 |
| Activity Date: | 2023/03/28 |
Reviewed by: えみたん
The taxi did not arrive. I was only charged on my credit card. I didn't even receive a phone call.
I plan to file a report.
No matter how long I waited, the taxi never came, and I was left alone at the airport. It was the worst.
I was charged 13,000 yen on my credit card.
Which taxi company did you charter?
タクシーが来ませんでした。クレジットでお金だけとられました。電話すら掛かってきませんでした。
被害届けを出す予定です。
いつまで待ってもタクシーが来なくて、空港にポツリ残されました。最悪でした。
13,000円だけクレジットカード決済されてました。
どこのタクシー会社にチャターしたのですか?
Dear Emitan,
Thank you very much for sharing your experience. I can imagine how disappointing it must have been not to be able to board the shuttle taxi despite having made a reservation in advance. I sincerely apologize on behalf of the operating company for the inconvenience caused during your trip.
Regarding the travel expenses you paid in advance, we have processed a full refund to your credit card account. (Please note that the timing of the refund may vary depending on your card issuer, so I recommend checking with them for specific details.)
I understand that this cannot compensate for the discomfort you experienced during your valuable trip, but I hope it can serve as a small relief.
We have received a report from the operating company indicating that this issue was due to a mistake in confirming the schedule. Together with the operating company, we will work to prevent a recurrence and strive to provide activities that meet your satisfaction.
Once again, I apologize for disappointing you despite your efforts to make a reservation. I understand that regaining your trust in our company may be difficult after this incident, but I hope to assist you with your future travels and have the opportunity to restore your trust.
Thank you very much for your valuable feedback during this busy time.
VELTRA Customer Support Team
えみたん 様
体験談をご投稿いただき誠にありがとうございます。
事前にご予約頂いていたにも関わらず、送迎タクシーへご乗車いただくことができず残念なお気持ちだったかと察します。
せっかくのご旅行でご迷惑をおかけしましたことを催行会社に代わりまして重ねてお詫び申し上げます。
事前にお支払い頂いておりましたご旅行代金につきましては、お客様のクレジットカード口座へ全額返金させていただきました。
(返金の反映時期はご利用のカード会社により異なりますので、具体的な反映時期はカード会社の方へご確認をお願いいたします)
貴重なご旅行中に抱かれてしまったご不快感の代償にならないことは重々承知しておりますが、少しでも胸のつかえが取れるきっかけになりますと幸いです。
今回の件につきましては、催行会社側より手配日程の確認誤りとのことで報告を受けておりますが、
催行会社共々再発防止に努め、ご満足いただけるアクティビティを提供出来るよう努めて参ります。
繰り返しとはなりますが、この度はせっかくお申込みいただいたにも関わらず、えみたん様の期待を裏切る結果となり申し訳ございません。
今回の件で失った弊社への信頼を取り戻すことは難しいこととは存じますが、またの機会にも、精一杯ご旅行のお手伝いをさせていただき、信頼を取り戻すことができましたら幸いです。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム
| Rating: | |
|---|---|
| Packages: | 【普通車】空港⇒別府 |
| Attended as: | Couples |
| Posted on: | 2023/03/12 |
| Activity Date: | 2023/03/10 |
Reviewed by: おおさか
I didn't have to wait at the airport and was smoothly transported from the airport to my destination. The driver's driving was very reassuring, and their service was very kind and attentive. Thank you.
I would like to use this service again.
空港で待つ時間がなくスムーズに空港から目的地まで送っていただきました。ドライバーさんの運転はとても安心できるし、対応もとても親切で丁寧でした。ありがとうございます。
また利用させていただきたいです。
| Rating: | |
|---|---|
| Packages: | ジャンボタクシー(9人乗り)新千歳空港発→ニセコエリア |
| Attended as: | Families |
| Posted on: | 2023/02/07 |
| Activity Date: | 2023/02/02 |
Reviewed by: yuka
I made a last-minute reservation, but I was relieved by the quick response.
On the day of my arrival, my flight was slightly delayed, but they were waiting with a nameplate, making it easy to meet up. The interior of the car had leather seats and was comfortable. They were considerate when getting in and out, and the driving was calm, which made me feel safe.
Since I was traveling alone, it felt a bit pricey, but if you arrive in the evening, there are no buses or shuttles available, and since it's a direct ride, it doesn't take much time even if the airport is far away, so I recommend it.
直前での予約でしたが、回答が早く安心しました。
当日は飛行機の到着が若干遅れたのですが、ネームプレートをもって待っていただきスムーズに合流できました。
車内は革張りのシートで快適でした。乗り降りする際の気遣いや、運転も穏やかで安心・安全でした。
1人利用だったので少々高くも感じますが、夕方着の場合はバスやシャトルもないですし、直行なので空港から遠くてもそんなに時間はかからないのでおすすめです。
Thank you very much for your reservation with Okinawa e-Hire the other day. We also sincerely appreciate you taking the time to share your feedback. We are honored to hear that you were satisfied with our service.
This will serve as motivation for us to further improve our services. Our company is committed to ensuring the safety and peace of mind of our customers and employees by enhancing alcohol disinfection before shifts, maintaining social distancing, and providing thorough safety management and a comfortable environment. We continuously strive to offer high-quality services that our customers will appreciate.
Finally, we sincerely look forward to serving you again, Ms. Mi.
過日は沖縄eハイヤーのご予約を賜り、誠にありがとうございます。
また、貴重なお時間を頂戴し、ご感想をお寄せいただきましたこと、重ねて御礼申し上げます。 ご満足いただけたようで大変光栄に存じます。
今後のさらなるサービス向上のための励みとさせていただきます。 弊社ではお客様と従業員の安全と安心のため、出勤前、アルコール消毒の強化、
ソーシャルディスタンスの確保、徹底した安全管理と快適な空間を提供し、
お客様から喜ばれる上質なサービスを常に探求し続けております。
最後にみーさん様に再びごご利用いただけることを心よりお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【セダンタイプハイヤー】空港 → ホテル |
| Attended as: | Solo Travelers |
| Posted on: | 2022/12/15 |
| Activity Date: | 2022/12/14 |
Reviewed by: トリップ
This is my second time using this service. Recently, there aren't many buses between Oita Airport and Yufuin, so to make effective use of my time, I used it for a round trip from the airport to Yufuin Station and back. The driver was punctual and drove carefully, making the journey very comfortable!
今回2回目の利用です。
最近大分空港⇔湯布院間のバスの本数が多くないことと時間を有効に使用するために空港から由布院駅までと由布院駅から大分空港までの往復で利用しました。
時間通りで丁寧に運転してくださりとても快適でした♪
Thank you for your patronage. We look forward to your next visit.
ご利用頂き、ありがとうございました。またのお越しをお待ち申し上げております。
| Rating: | |
|---|---|
| Packages: | 【普通車】湯布院⇒空港 |
| Attended as: | Families |
| Posted on: | 2022/12/05 |
| Activity Date: | 2022/11/13 |
Reviewed by: みきまうす
During this time, I realized just before my trip that there were no direct buses running from Oita Airport to Yufuin, so I hurriedly made a reservation. I think it was over an hour faster than going via Beppu. Since the fare was confirmed, I was able to board with peace of mind.
この時期、大分空港から由布院までの直行バスが運行してないことに直前に気づき、あわてて予約しました。別府経由で行くよりも1時間以上早かったと思います。料金が確定しているので、安心して乗車できました。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Families |
| Posted on: | 2022/05/27 |
| Activity Date: | 2022/01/08 |
Reviewed by: まきまき
I used this service for my elderly parents' trip. Due to the impact of COVID-19, there were no direct buses from Oita Airport to Yufuin, and I was in trouble until I found this service. The meeting time at the airport was adjusted to our convenience, and the driver was very kind, which seems to have allowed for a safe and enjoyable start to their journey. Thank you very much!
高齢の両親の旅行に利用させていただきました。コロナの影響で大分空港から湯布院までの直行のバスがなく、困っていたところこちらのサービスを見つけました。空港での待ち合わせの時間も当方の都合に合わせていただきましたし、運転手の方にも非常に親切にしていただいたようで、安心&楽しい旅のスタートがきれたようです。ありがとうございました!
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Couples |
| Posted on: | 2022/05/17 |
| Activity Date: | 2022/05/16 |
Reviewed by: プープーオー
We used the service from Yufuin Onsen to Oita Airport for a total of five people, including four adults and a newborn grandchild. The response was extremely courteous, and we were taken to Oita Airport without any issues.
We had a lot of luggage and a stroller, so we were worried about fitting everything in. When I consulted about changing to a jumbo taxi, I was informed that they could upgrade us to a larger Crown class vehicle and that it would be fine to secure the trunk with rubber straps if it couldn't close. We decided to stick with the regular car reservation.
On the day of the pickup, we were greeted at the designated ryokan, and when we loaded the luggage, everything fit well. The trunk was secured with rubber straps, and we set off. Fortunately, there was no rain, and the careful driving made us feel at ease even with a baby.
I sincerely appreciate the wonderful service. Thank you very much.
大人4人と新生児の孫の計5人で、湯布院温泉から大分空港まで利用しました。非常に丁寧な対応をいただき、全く問題なく大分空港までお送りいただきました。
荷物も多く、ベビーカーもあってうまく乗りきれるか心配だったので、ジャンボタクシーへの変更を相談したところ「大きめのクラウンクラスにアップグレードの上、トランクが閉まらなくてもゴム製紐で止めるので大丈夫」とのお話をいただき、そのまま普通車での予約としました。
当日指定の旅館へお迎えいただき、実際に荷物を積み込んだところうまく収まり、ゴム紐でトランクを止めて出発。幸い雨もなく、丁寧な運転で赤ん坊連れでも不安はありませんでした。
素晴らしいご対応に心から感謝しております。ありがとうございました。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Families with Young Children |
| Posted on: | 2022/04/28 |
| Activity Date: | 2022/04/27 |
Reviewed by: 愛LOVEなな
From Oita Airport to Yufuin.
I used it for both going and returning!
I felt safe riding with the same driver.
On the return trip, the driver came to the ryokan and provided guidance to nearby tourist spots... Hearing about the charm of Yufuin made me want to stay longer!
I wanted to visit Kyushu because it might be my last trip with my mother, and we chose Yufuin.
It was really comfortable...
It was a great help!
Thank you!!!
My mother said he was a good driver and hopes to request him again if the opportunity arises.
大分空港から、湯布院へ。
湯布院から、大分空港へ。行き帰り、利用しました!
同じ運転手さんで、安心して乗ることが出来ました。
帰りの便は、旅館に来ていただいて、近くの観光地の案内をしていただき、、、、、、、、、、、湯布院の魅力を聞いて、もっと居たいな〰️湯布院と思いました!!
母との旅行が最後になるかもしれないと、九州に行きたいとの希望で、湯布院。
本当に快適で、、、、、、、、、、、
助かりました!
ありがとうございます!!!
母は良い運転手さんだったと、また、お願いする機会があったらと。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Families |
| Posted on: | 2022/04/01 |
| Activity Date: | 2022/03/31 |
Reviewed by: 愛LOVEなな
My mother had been saying she wanted to go to Kyushu, so we decided to take a luxurious trip. Since my mother is starting to show some signs of forgetfulness, I thought this might be our last chance... It was a relief that there were no limousine buses due to COVID! Before we got into the taxi, they asked if we needed to use the restroom, which made me feel at ease as we headed to Yufuin! They welcomed us at Oita Airport, and since it was an early morning, I was in a deep sleep... It was comfortable! I'm glad I made the request! Thank you very much!!
母が九州に行きたいと話していたので、思いきって贅沢の旅になりました。
母は、少しボケてきているので、これが最後かなとか思いつつ、、、、、、、、、、、。
コロナでリムジンバスがないなか、助かりました!
タクシーにのるまえに、お手洗いは大丈夫ですか?と声をかけて下さり、安心して湯布院へ迎えることが出来ました!
大分空港に出迎えてくださって、朝が早かったので、爆睡状態、、、、、、、、、、、。
快適でした!
頼んで良かったです!
ありがとうございました!!
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Families |
| Posted on: | 2022/03/30 |
| Activity Date: | 2022/03/29 |
Reviewed by: さくらゆき
Due to the changes in bus transfers during the pandemic, I wasn't sure about the routes, so I decided to use this taxi service this time. As a result, the fare to the hotel in Yufuin didn't change, and I was able to arrive early and enjoy plenty of sightseeing.
コロナ化でバスが色々乗り継ぎになったので、よくわからずだったので、今回こちらのタクシーを利用しました。結果、湯布院のホテルまで送っていただいても料金は変わらないので、早くに到着できて、観光を充分にすることが出来ました。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Friends |
| Posted on: | 2022/03/20 |
| Activity Date: | 2022/02/24 |
Reviewed by: nakopu
I had planned to take the airport limousine to Yufuin, but due to COVID, I couldn't use it and opted for this service instead. Although there was a delay due to strong winds, they were waiting for me with a name card. The driver was courteous, and I felt safe during the ride.
空港リムジンで由布院への予定でしたが、コロナのせいで使えずこちらを利用しました。
強風で到着が遅れましたが、名前のカードをもって待っていてくださいました。丁寧な運転で安心して向かえました。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Families |
| Posted on: | 2022/02/26 |
| Activity Date: | 2022/02/20 |
Reviewed by: ニセコ好き
I thought the person in the back seat was chatting a bit too much, but since it was a special trip, I hesitated to say anything. If it weren't for the COVID period, it wouldn't have bothered me at all.
後ろの席の方が少しおしゃべりしすぎかなぁとは思いましたがせっかくの旅行ですから注意するのも遠慮してしまいました。
コロナの時期でなければ気にならない程度なんですけどね。
Dear Niseko Lover,
Thank you very much for using the Hokkaido Resort Liner.
We sincerely apologize for any discomfort you experienced during your trip. If you have any feedback, please do not hesitate to let us know.
We will continue to strive to provide even more joy to our customers. We hope you will have the opportunity to visit Hokkaido again.
All of our staff are looking forward to your next participation.
Hokkaido Access Network Co., Ltd.
Kisu
ニセコ好き様
この度は北海道リゾートライナーをご利用いただき、誠にありがとうございます。
また、せっかくのご旅行中にご不快な思いをお掛けし、誠に申し訳ございませんでした。
何かお気づきの点がございましたら弊社までお申しつけくださいませ。
これからもより一層お客様にお喜びをいただける様、精進を重ねて参ります。
また機会がございましたら是非北海道へお越しくださいませ。
ニセコ好き様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク㈱
木須
| Rating: | |
|---|---|
| Packages: | 新千歳空港⇒ニセコ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/02/11 |
| Activity Date: | 2022/02/10 |
Reviewed by: イカズチ
The staff's response was average, and the bus equipment was standard. It would have been nice to have a little more consideration, such as etiquette bags and alcohol wipes. The driver's driving was careful.
スタッフの対応も普通であり、バスの装備も並である。
エチケット袋やアルコールタオルなど少し心遣いがあれば良い。ドライバーの運転は丁寧だ。
Dear Mr. Ikazuchi,
Thank you very much for riding with Hokkaido Resort Liner. We will strive to improve the onboard amenities in the future.
We will continue to work hard to provide services that satisfy our customers, so if you have the opportunity to visit Hokkaido again, we would be delighted if you could join us. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
In charge: Takahashi
イカズチ様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございます。
バス車内の備品に関しましては今後改善ができますよう努めてまいりたいと思います。
今後もよりお客様にご満足頂けるサービスを提供出来るよう精進して参りますので、
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
イカズチ様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 髙橋
| Rating: | |
|---|---|
| Packages: | 【冬期スキーバス】新千歳空港⇒トマム |
| Attended as: | Families |
| Posted on: | 2022/01/30 |
| Activity Date: | 2022/01/29 |
Reviewed by: can
It was more expensive compared to other buses, but I used it because it stopped at my hotel. The bus also had USB power outlets.
他のバスと比較すると高かったのですが、宿泊ホテルに立ち寄るので利用しました。バスにはUSB電源もついていていました。
Dear Can,
Thank you very much for riding with the Hokkaido Resort Liner. We also appreciate the wonderful photos you shared. If you have another opportunity to visit Hokkaido, we would be delighted if you could join us again. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
In charge: Yamanaka
can様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございます。
素敵なお写真もありがとうございます。
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
can様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 山中
| Rating: | |
|---|---|
| Packages: | ニセコ⇒新千歳空港 |
| Attended as: | Couples |
| Posted on: | 2022/01/04 |
| Activity Date: | 2022/01/03 |
Reviewed by: kao
I was worried because my flight was delayed, but they waited for me and parked the car right in front of the exit, which was a big help. Along the way, they provided information about the scenery and it was fun to have a little sightseeing. I arrived at my destination sooner than I expected, and I'm glad I used their service.
当日飛行機が遅れて心配しましたが、ちゃんと待っていてくれて、車も出口の目の前につけてくれて助かりました。途中、景色の案内もしてくれたりちょっとした観光で楽しかったです。思ったよりも早く目的地に着く事も出来て、利用して良かったです。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Couples |
| Posted on: | 2022/01/02 |
| Activity Date: | 2022/01/01 |
Reviewed by: Clione
I used this service for my ski trip from New Chitose Airport to Tomamu. Since I’m not used to driving in the snow, I decided to use this option, and it was very comfortable as it takes you directly from the airport to the hotel entrance!
After arriving at the airport, I checked the meeting point while checking in. As indicated on the map, there was an orange sign in the arrival lobby on the first floor, which made it easy to find. There was also a Lawson nearby, and the departure lobby one floor up was just a quick escalator ride away, so I went shopping until it was time to gather. When the meeting time came, there were lines for Furano and Tomamu near the benches. A staff member in a silver jumper was there to guide us, which was reassuring.
On the bus, eating was allowed only quietly. (This may change depending on the infection situation…) We sanitized our hands before getting on the bus, and everyone was very quiet inside.
At Tomamu The Tower, there is an orange desk right at the entrance (around the lounge entrance), so it should be easy to spot. Before the meeting time, staff members were there to confirm the bus's arrival. It was nice to be able to wait in the warm area inside during that time. I opted for an earlier bus to have some extra time, and I was able to enjoy a leisurely meal and souvenir shopping at the airport, which was great!
It might depend on the time of use, but even before the peak winter holiday season, the bus was almost full on the way there, so I was glad I made an early reservation.
トマムでのスキー旅行の際に、新千歳空港⇄トマム間で利用しました。雪の中での運転は慣れないので、こちらを利用することにしましたが、空港からホテルのエントランスまで行けるので、とても快適でした!
空港到着後、集合場所を確認しがてら、チェックイン。地図にある通り、1階の到着ロビーにオレンジ色の看板があるので、わかりやすかったです。近くにローソンもあり、1階上の出発ロビーもエスカレーター上がればすぐなので、時間まで買い出しへ。集合時間になったら、近くにあるベンチ付近に富良野行きと、トマム行きの列が出来ていました。シルバーのジャンパーを着たスタッフの方が、案内してくれるので、安心でした。
バスの中は、飲食は黙食でということでした。(感染状況によっては変わるかもしれませんが…)バスに乗る際消毒をし、車内でも皆さんとても静かでした。
トマム・ザ・タワーでは、エントランス入ってすぐ(ラウンジ入り口前あたり)に、オレンジ色のデスクがあるので、すぐわかると思います。集合時間前には、スタッフの方がいてバスの到着を確認してくれていました。その間は中の暖かいところで待っていられるのもよかったです。余裕を持って、早めの便にしましたが、空港でゆっくり食事やお土産選びも出来たので、満喫出来ました!
利用時間にもよるのかもしれませんが、まだ本格的な冬休み前にも関わらず、行きはほぼ満席だったので、早めに予約しておいてよかったと思いました。
Dear Clione,
Thank you very much for riding the Hokkaido Resort Liner. We are also very grateful for your kind words along with the many photos you shared. We are delighted to hear that you enjoyed your stay in Tomamu and at New Chitose Airport. We hope that the Hokkaido Resort Liner contributed to creating wonderful memories for you.
We will continue to strive to provide services that satisfy our customers, and we would be thrilled if you could join us again on your next visit to Hokkaido. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
担当 Takahashi
Clione様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございました。
また、たくさんのお写真とともに大変嬉しいお言葉を頂きありがとうございます。
トマムでのご滞在や新千歳空港でもお楽しみいただけたとのこと、
その思い出作りに少しでも北海道リゾートライナーがお役に立てておりましたら幸いです。
今後もよりお客様にご満足頂けるサービスを提供出来るよう精進して参りますので、
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
Clione様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 髙橋
| Rating: | |
|---|---|
| Packages: | 【冬期スキーバス】トマム⇒新千歳空港 |
| Attended as: | Families |
| Posted on: | 2021/12/23 |
| Activity Date: | 2021/12/22 |
Reviewed by: わがまま猫
I was planning to take a bus from Oita Airport to Yufuin, but I found out a few days ago that the bus service was suspended due to COVID-19, so I hurriedly made a reservation here.
While it is possible to go by bus, it requires several transfers, which takes both time and effort. By using this service, I was able to smoothly travel to Yufuin after arriving at the airport, allowing me more time for sightseeing.
Even amidst the ongoing impact of COVID-19, I recommend this as a means to travel comfortably. The driver was also very calm and pleasant.
大分空港から湯布院までバスで移動するつもりでしたが、数日前にコロナの影響でバスが運休になっていることを知り、慌ててこちらを予約しました。
バスで行くことも可能ですが、いくつか乗継をしなくてはいけなくて時間も手間もかかります。
こちらを利用したら空港到着後スムーズに湯布院に移動でき、その分観光に時間を取ることができました。
まだまだコロナの影響が及ぶ中、少しでも快適に旅行をするための手段としておすすめです。運転手さんもとても穏やかな方でした。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Couples |
| Posted on: | 2021/07/13 |
| Activity Date: | 2021/06/18 |
Reviewed by: Cha
Everything was provided perfectly and as what was mentioned on the website!
It's super convenient as well that they offer a sim card with unlimited data as an additional option,I personally think this is much better than renting a WiFi coz you don't have to worry about the battery and less thing to carry in your bag. I'll definitely consider them again for airport transfer whenever I'm in Japan.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/02/22 |
Reviewed by: Charm
A must book transfer from the hotel to the Airport!
Driver was very helpful with my luggage and was very kind. He even assisted me getting a cart for my suitcase at the airport as I had a heavy one. He was a bit early than the said pick-up time BUT not a big deal as it won't make you anxious if your transfer will arrive. Vehicle used was extremely clean and spacious. They also had a free WiFi inside the vehicle so it's a plus! I'll definitely consider them again as my airport transfer provider when in Japan!
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/03/02 |
Reviewed by: Gus n Mel
Your Hotel to Airport shuttle service was so convenient and at a reasonable price. It gave us peace of mind knowing we can get to the airport on time. It felt like we had a personal driver driving us at our own convenience. Thank you.
Thank you for your review. Convenient and safe service is our top most priority. We are really happy to hear that we were able to meet your expectation. I hope we can serve you again in the future.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2020/03/04 |
| Activity Date: | 2020/01/22 |
Reviewed by: Marie
Driver came exactly on time. Helped with our luggage, drove carefully and dropped us off at the correct place. Great service.
Dear Marie,
Thank you very much for choosing our service and review.
We are very glad to hear that we were able to give you a good experience.
We look forward to serving you in Future.
Best Regards,
Aravinda
Sales staff
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (To Haneda Airport) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/11/13 |
| Activity Date: | 2019/11/11 |
Reviewed by: Paula
Beyond my expectations, excellent customer service, professional and I am so happy for their service. I made mistake on the reservation and the customer service tracked me down while I was already at the airport boarding has no access to the computer to correct my mistake. She went above and beyond to help.
Upon arrival easily spotted the agent have already waited for me, driver had white gloves, excellent clean neatly uniform and excellent driving skills.
I will forever be asking for their help and services for all my future trips.
Thank you very much you all are amazing
Paula
Dear Paula,
Thank you very much for your great review.
we are glad to hear that you enjoyed your trip to Tokyo.
we look forward to serving you again in Future.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2019/09/01 |
| Activity Date: | 2019/08/30 |
Reviewed by: John Reid
Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.
For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.
Thank you for your review. I hope you enjoyed your holiday in Japan. About being early, we deeply apologize for the inconvenience. We are currently working on that matter to prevent such cases in future.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/07/31 |
Reviewed by: John Reid
Excellent. There at the time agreed with a very clear sign. Just what was needed for my wife, who has mobility problems.
Thank you for your review. We hope you have a great time while stay in Japan.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/12 |
| Activity Date: | 2019/08/10 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Zermatt Lave,
Thank you very much for riding with the Hokkaido Resort Liner. We also appreciate your valuable feedback despite your busy schedule. We are truly sorry to hear that you felt cramped during your time on the bus. We will strive to make improvements, and we would be grateful if you could consider using our service again when you have the opportunity to visit Hokkaido.
Sincerely,
Hokkaido Access Network Co., Ltd.
Takahashi
Zermatt Lave様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございました。
また、お忙しい中貴重なご意見もいただきありがとうございます。
バス車内にて窮屈な思いをされたとの事で、大変心苦しく思います。
今後、改善できますよう努めて参りますのでまた北海道にお越しになる機会がございましたら、
ぜひご利用頂けますと幸いです。
北海道アクセスネットワーク株式会社
担当 高橋