Reviewed by: ニセコ好き
I thought the person in the back seat was chatting a bit too much, but since it was a special trip, I hesitated to say anything. If it weren't for the COVID period, it wouldn't have bothered me at all.
後ろの席の方が少しおしゃべりしすぎかなぁとは思いましたがせっかくの旅行ですから注意するのも遠慮してしまいました。
コロナの時期でなければ気にならない程度なんですけどね。
| Rating: | |
|---|---|
| Packages: | 新千歳空港⇒ニセコ |
| Attended as: | Solo Travelers |
| Posted on: | 2022/02/11 |
| Activity Date: | 2022/02/10 |
Reviewed by: イカズチ
The staff's response was average, and the bus equipment was standard. It would have been nice to have a little more consideration, such as etiquette bags and alcohol wipes. The driver's driving was careful.
スタッフの対応も普通であり、バスの装備も並である。
エチケット袋やアルコールタオルなど少し心遣いがあれば良い。ドライバーの運転は丁寧だ。
Dear Mr. Ikazuchi,
Thank you very much for riding with Hokkaido Resort Liner. We will strive to improve the onboard amenities in the future.
We will continue to work hard to provide services that satisfy our customers, so if you have the opportunity to visit Hokkaido again, we would be delighted if you could join us. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
In charge: Takahashi
イカズチ様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございます。
バス車内の備品に関しましては今後改善ができますよう努めてまいりたいと思います。
今後もよりお客様にご満足頂けるサービスを提供出来るよう精進して参りますので、
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
イカズチ様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 髙橋
| Rating: | |
|---|---|
| Packages: | 【冬期スキーバス】新千歳空港⇒トマム |
| Attended as: | Families |
| Posted on: | 2022/01/30 |
| Activity Date: | 2022/01/29 |
Reviewed by: can
It was more expensive compared to other buses, but I used it because it stopped at my hotel. The bus also had USB power outlets.
他のバスと比較すると高かったのですが、宿泊ホテルに立ち寄るので利用しました。バスにはUSB電源もついていていました。
Dear Can,
Thank you very much for riding with the Hokkaido Resort Liner. We also appreciate the wonderful photos you shared. If you have another opportunity to visit Hokkaido, we would be delighted if you could join us again. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
In charge: Yamanaka
can様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございます。
素敵なお写真もありがとうございます。
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
can様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 山中
| Rating: | |
|---|---|
| Packages: | ニセコ⇒新千歳空港 |
| Attended as: | Couples |
| Posted on: | 2022/01/04 |
| Activity Date: | 2022/01/03 |
Reviewed by: kao
I was worried because my flight was delayed, but they waited for me and parked the car right in front of the exit, which was a big help. Along the way, they provided information about the scenery and it was fun to have a little sightseeing. I arrived at my destination sooner than I expected, and I'm glad I used their service.
当日飛行機が遅れて心配しましたが、ちゃんと待っていてくれて、車も出口の目の前につけてくれて助かりました。途中、景色の案内もしてくれたりちょっとした観光で楽しかったです。思ったよりも早く目的地に着く事も出来て、利用して良かったです。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Couples |
| Posted on: | 2022/01/02 |
| Activity Date: | 2022/01/01 |
Reviewed by: Clione
I used this service for my ski trip from New Chitose Airport to Tomamu. Since I’m not used to driving in the snow, I decided to use this option, and it was very comfortable as it takes you directly from the airport to the hotel entrance!
After arriving at the airport, I checked the meeting point while checking in. As indicated on the map, there was an orange sign in the arrival lobby on the first floor, which made it easy to find. There was also a Lawson nearby, and the departure lobby one floor up was just a quick escalator ride away, so I went shopping until it was time to gather. When the meeting time came, there were lines for Furano and Tomamu near the benches. A staff member in a silver jumper was there to guide us, which was reassuring.
On the bus, eating was allowed only quietly. (This may change depending on the infection situation…) We sanitized our hands before getting on the bus, and everyone was very quiet inside.
At Tomamu The Tower, there is an orange desk right at the entrance (around the lounge entrance), so it should be easy to spot. Before the meeting time, staff members were there to confirm the bus's arrival. It was nice to be able to wait in the warm area inside during that time. I opted for an earlier bus to have some extra time, and I was able to enjoy a leisurely meal and souvenir shopping at the airport, which was great!
It might depend on the time of use, but even before the peak winter holiday season, the bus was almost full on the way there, so I was glad I made an early reservation.
トマムでのスキー旅行の際に、新千歳空港⇄トマム間で利用しました。雪の中での運転は慣れないので、こちらを利用することにしましたが、空港からホテルのエントランスまで行けるので、とても快適でした!
空港到着後、集合場所を確認しがてら、チェックイン。地図にある通り、1階の到着ロビーにオレンジ色の看板があるので、わかりやすかったです。近くにローソンもあり、1階上の出発ロビーもエスカレーター上がればすぐなので、時間まで買い出しへ。集合時間になったら、近くにあるベンチ付近に富良野行きと、トマム行きの列が出来ていました。シルバーのジャンパーを着たスタッフの方が、案内してくれるので、安心でした。
バスの中は、飲食は黙食でということでした。(感染状況によっては変わるかもしれませんが…)バスに乗る際消毒をし、車内でも皆さんとても静かでした。
トマム・ザ・タワーでは、エントランス入ってすぐ(ラウンジ入り口前あたり)に、オレンジ色のデスクがあるので、すぐわかると思います。集合時間前には、スタッフの方がいてバスの到着を確認してくれていました。その間は中の暖かいところで待っていられるのもよかったです。余裕を持って、早めの便にしましたが、空港でゆっくり食事やお土産選びも出来たので、満喫出来ました!
利用時間にもよるのかもしれませんが、まだ本格的な冬休み前にも関わらず、行きはほぼ満席だったので、早めに予約しておいてよかったと思いました。
Dear Clione,
Thank you very much for riding the Hokkaido Resort Liner. We are also very grateful for your kind words along with the many photos you shared. We are delighted to hear that you enjoyed your stay in Tomamu and at New Chitose Airport. We hope that the Hokkaido Resort Liner contributed to creating wonderful memories for you.
We will continue to strive to provide services that satisfy our customers, and we would be thrilled if you could join us again on your next visit to Hokkaido. All of our staff sincerely look forward to your next participation.
Hokkaido Access Network Co., Ltd.
担当 Takahashi
Clione様
この度は北海道リゾートライナーにご乗車いただき、誠にありがとうございました。
また、たくさんのお写真とともに大変嬉しいお言葉を頂きありがとうございます。
トマムでのご滞在や新千歳空港でもお楽しみいただけたとのこと、
その思い出作りに少しでも北海道リゾートライナーがお役に立てておりましたら幸いです。
今後もよりお客様にご満足頂けるサービスを提供出来るよう精進して参りますので、
また北海道にお越しになる機会がございましたら、ぜひご参加頂けると幸いです。
Clione様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク株式会社
担当 髙橋
| Rating: | |
|---|---|
| Packages: | 【冬期スキーバス】トマム⇒新千歳空港 |
| Attended as: | Families |
| Posted on: | 2021/12/23 |
| Activity Date: | 2021/12/22 |
Reviewed by: わがまま猫
I was planning to take a bus from Oita Airport to Yufuin, but I found out a few days ago that the bus service was suspended due to COVID-19, so I hurriedly made a reservation here.
While it is possible to go by bus, it requires several transfers, which takes both time and effort. By using this service, I was able to smoothly travel to Yufuin after arriving at the airport, allowing me more time for sightseeing.
Even amidst the ongoing impact of COVID-19, I recommend this as a means to travel comfortably. The driver was also very calm and pleasant.
大分空港から湯布院までバスで移動するつもりでしたが、数日前にコロナの影響でバスが運休になっていることを知り、慌ててこちらを予約しました。
バスで行くことも可能ですが、いくつか乗継をしなくてはいけなくて時間も手間もかかります。
こちらを利用したら空港到着後スムーズに湯布院に移動でき、その分観光に時間を取ることができました。
まだまだコロナの影響が及ぶ中、少しでも快適に旅行をするための手段としておすすめです。運転手さんもとても穏やかな方でした。
| Rating: | |
|---|---|
| Packages: | 【普通車タクシー】大分空港⇔湯布院(定員4名) |
| Attended as: | Couples |
| Posted on: | 2021/07/13 |
| Activity Date: | 2021/06/18 |
Reviewed by: Cha
Everything was provided perfectly and as what was mentioned on the website!
It's super convenient as well that they offer a sim card with unlimited data as an additional option,I personally think this is much better than renting a WiFi coz you don't have to worry about the battery and less thing to carry in your bag. I'll definitely consider them again for airport transfer whenever I'm in Japan.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/02/22 |
Reviewed by: Charm
A must book transfer from the hotel to the Airport!
Driver was very helpful with my luggage and was very kind. He even assisted me getting a cart for my suitcase at the airport as I had a heavy one. He was a bit early than the said pick-up time BUT not a big deal as it won't make you anxious if your transfer will arrive. Vehicle used was extremely clean and spacious. They also had a free WiFi inside the vehicle so it's a plus! I'll definitely consider them again as my airport transfer provider when in Japan!
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/03/02 |
Reviewed by: Gus n Mel
Your Hotel to Airport shuttle service was so convenient and at a reasonable price. It gave us peace of mind knowing we can get to the airport on time. It felt like we had a personal driver driving us at our own convenience. Thank you.
Thank you for your review. Convenient and safe service is our top most priority. We are really happy to hear that we were able to meet your expectation. I hope we can serve you again in the future.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2020/03/04 |
| Activity Date: | 2020/01/22 |
Reviewed by: Marie
Driver came exactly on time. Helped with our luggage, drove carefully and dropped us off at the correct place. Great service.
Dear Marie,
Thank you very much for choosing our service and review.
We are very glad to hear that we were able to give you a good experience.
We look forward to serving you in Future.
Best Regards,
Aravinda
Sales staff
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (To Haneda Airport) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/11/13 |
| Activity Date: | 2019/11/11 |
Reviewed by: Paula
Beyond my expectations, excellent customer service, professional and I am so happy for their service. I made mistake on the reservation and the customer service tracked me down while I was already at the airport boarding has no access to the computer to correct my mistake. She went above and beyond to help.
Upon arrival easily spotted the agent have already waited for me, driver had white gloves, excellent clean neatly uniform and excellent driving skills.
I will forever be asking for their help and services for all my future trips.
Thank you very much you all are amazing
Paula
Dear Paula,
Thank you very much for your great review.
we are glad to hear that you enjoyed your trip to Tokyo.
we look forward to serving you again in Future.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2019/09/01 |
| Activity Date: | 2019/08/30 |
Reviewed by: John Reid
Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.
For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.
Thank you for your review. I hope you enjoyed your holiday in Japan. About being early, we deeply apologize for the inconvenience. We are currently working on that matter to prevent such cases in future.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/07/31 |
Reviewed by: John Reid
Excellent. There at the time agreed with a very clear sign. Just what was needed for my wife, who has mobility problems.
Thank you for your review. We hope you have a great time while stay in Japan.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/12 |
| Activity Date: | 2019/08/10 |
Reviewed by: Dave
Driver was on time, actually a few minutes early. Van was clean, driver was courteous and helpful. Booking was easy and problem free and everything went as expected. Will definitely use this service again when we are in Tokyo.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/05/01 |
| Activity Date: | 2019/04/29 |
Reviewed by: Stew Mahoney
The pick up was prompt and fast but the driver left us around the corner, not in front of a hotel but it was the wrong hotel. We had to drag our luggage to the next block to the correct hotel.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/05/01 |
| Activity Date: | 2019/04/29 |
Reviewed by: shawn
pick up was on time, van was comfy, would book again
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/04/13 |
| Activity Date: | 2019/04/10 |
Reviewed by: Talisi
When leaving Tokyo from our hotel to the Narita airport we decided to contract for a shared shuttle with Veltra. Your instructions say to be at your hotel lobby 15 minutes before scheduled pickup. We arrived at exactly that time and our driver was driving in at that moment. After loading our luggage and getting us in the van and showing where the heat controls were and what the wifi password was we started for the airport. I asked him if he had to stop for others and he said that we were the only ones on the trip. As I looked around the van I was amazed at how clean everything was, Not a single piece of trash or even lint on the carpet. The ride took a little over a hour and he answered questions along the way about things we were curious about. At the airport he unloaded our luggage and thanked us for using his company and was very appreciative when we told him that we definitely would.
Dear Talisi
We feel happy that you liked our service and we appreciate so much your comment.
I will forward your comment also to the driver.
Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/02/18 |
| Activity Date: | 2019/02/15 |
Reviewed by: CRR
Our flight to Tokyo was delayed four hours, but someone was waiting for us at the baggage claim exit. The vehicle was very clean, and the driver dropped us off right at the hotel door. Very happy with the overall experience, and will definitely use again.
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/12/09 |
| Activity Date: | 2018/12/06 |
Reviewed by: Zoey
Got both the airport pickup and return to and from Shinjuku and everything was incredibly smooth.
From the airport a lady was stood with my name on a board in the arrivals Hall and I was taken straight to the shared shuttle.
From the hotel to the airport we were given a pick up time (just over 4 hours ahead of our flight time), the driver came into our hotel lobby, loaded our bags into the shuttle and off we went back to the airport. Easy as!
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/10/13 |
| Activity Date: | 2018/10/11 |
Reviewed by: Lana Einschlag
NRT airport is very busy but we found the transfer person. She told us she had a few other passengers and told us where to wait. It didn't take that long and we were on our way. Even though the driver didn't speak English, he got us to our hotel in the Ginza area of Tokyo.
Dear Lana Einschlag
Thank you for your comment. We are always trying to give our customer the best of the service.
Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/07/24 |
| Activity Date: | 2018/07/01 |
Reviewed by: Chel-C
Punctual, clean and comfortable!
Vehicle was able to accommodate 7 passengers and MANY bags!
| Rating: | |
|---|---|
| Packages: | One-way (To Haneda Airport) Chartered Shuttle from Hotel |
| Attended as: | Families |
| Posted on: | 2018/07/19 |
| Activity Date: | 2018/07/12 |
Reviewed by: Teong Lim
VERY GOOD SERVICE! The driver was very courteous, helpful and friendly.
We will use this service again in the future.
Dear Teong Lima,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/06/28 |
| Activity Date: | 2018/06/22 |
Reviewed by: FamilyBonding
Veltra staff made things easier for us. It was a wonderful trip afterwards because it started off right.
Thank you for your review. Please, come again!
Best Regards
Green Tomato
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/05/21 |
| Activity Date: | 2018/05/19 |
Reviewed by: Narita traveler
Agent meet me to locate the shuttle. Very fast and convenient.
Thank you for your review! We hope you had a pleasant trip. Please, come again!
Best Regards,
Green Tomato
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/04/23 |
Reviewed by: Denise McLennan
Confirmation the day we arrived at our motel in Japan. Pick up was on time and easy ride to airport. Very reliable and would recommend them for any transfer either from a cruise ship port or to airport. Tours are well ran also .
Dear Denise McLennan, thank you for rating us. We hope you had a pleasant trip.
Please, come again!
| Rating: | |
|---|---|
| Packages: | One-way (To Haneda Airport) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/04/16 |
Reviewed by: May
Picked up from our hotel. Luggage taken cared of. Driver very nice and a safe driver.
Dear May,
Thank you for your kind words.
We hope you enjoyed your stay. Please, come again!
Best Regards,
Green Tomato
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/05/05 |
| Activity Date: | 2018/05/02 |
Reviewed by: RITA L OSBORN
The car arrived on time. The driver was courteous and the car was clean and comfortable. The Hotel Staff Fare welled us, politely.
After picking up one more client, in the centre of Tokyo, we went straight to the airport. Fast, efficient and friendly service, all the way.
HAPPY to Recommend.
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/04/20 |
| Activity Date: | 2018/04/17 |
Reviewed by: Leeanne
Everything went smoothly from the moment we left the customs area and arriving at our hotel. The guide was there to greet us and the van for the transfer was extremely comfortable and clean. Great experience .
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (From Haneda Airport) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/04/18 |
| Activity Date: | 2018/04/16 |
Reviewed by: Sam
Our driver was on time. Very efficient way of travelling if you don’t want to take the public transport. There’s also wifi in the car. The driver also helped carry our luggages to the car.
Thank you for your compliment. We will tell the driver about your compliment.
Looking forward to serving you again.
Regards/Buddha
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/03 |
Reviewed by: Sam
Our flight was delayed for a bit but the Person in charge was still patiently waiting for us at the arrivals area with my name on the paper that he was holding. Very efficient way of travelling if you don’t want to take the public transport. There’s also wifi in the car. The driver also helped carry our luggages to the car.
Thank you for your compliment. We look forward to provide more good services next time when you visit japan.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2017/12/26 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Niseko Lover,
Thank you very much for using the Hokkaido Resort Liner.
We sincerely apologize for any discomfort you experienced during your trip. If you have any feedback, please do not hesitate to let us know.
We will continue to strive to provide even more joy to our customers. We hope you will have the opportunity to visit Hokkaido again.
All of our staff are looking forward to your next participation.
Hokkaido Access Network Co., Ltd.
Kisu
ニセコ好き様
この度は北海道リゾートライナーをご利用いただき、誠にありがとうございます。
また、せっかくのご旅行中にご不快な思いをお掛けし、誠に申し訳ございませんでした。
何かお気づきの点がございましたら弊社までお申しつけくださいませ。
これからもより一層お客様にお喜びをいただける様、精進を重ねて参ります。
また機会がございましたら是非北海道へお越しくださいませ。
ニセコ好き様のまたのご参加をスタッフ一同心よりお待ちしております。
北海道アクセスネットワーク㈱
木須