Japan
I participated with three friends from university. The weather was great both days, making it perfect for trekking.
On the first day’s trek to Jomon Sugi, after passing the long trolley path, I unfortunately cramped my left leg during the steep ascent, and I wondered if I would make it to Jomon Sugi. However, the guide provided me with a herbal remedy that is good for cramps, and somehow I managed to reach Jomon Sugi and return within the time limit! I am truly grateful. Also, the instant miso soup during lunch was warm and soothing for my tired body from the hike.
I really felt it was a good decision to join a guided tour. On the second day at Taiko Rock, I wondered if I could go due to the fatigue from the previous day, but after a good night’s sleep, I felt much better. It was certainly challenging, but I managed to complete the itinerary. I’m really glad I participated!
大学時代の友人達と3人で参加しました。
2日間とも非常にいい天気で、トレッキングには絶好の日和でした。
1日目の縄文杉トレッキングでは、長かったトロッコ道を過ぎ、キツイ登りに
なったところで、不覚にも左足がつってしまい、縄文杉までたどり着けるか?と思った局面があったのですが、ガイドさんが足がつったときに飲むといい漢方薬をくださり、なんとか縄文杉までたどり着くことができ、時間内に戻ってくることができました!感謝しかありません。また、昼食時のインスタントですが、お味噌汁があったかくて登山で疲れた身体には癒しになりました。
ガイドありのツアーに申し込んで本当に良かったと思いました。
2日目の太鼓岩は前日の疲労から行けるか?と思ったのですが、一晩じっくり寝たら大分疲労も回復し、もちろんしんどくはありましたが、なんとか行程をこなせました。参加して本当に良かったです!
The staff initially told us, "We will do our best to help you see the turtles, but I can't guarantee you'll see them 100%..." I thought, well, it's in the wild, so that's understandable. However, as soon as we entered the sea, a turtle came to greet us! It had such a calm face, and it was adorable! We were able to swim alongside it the whole time! The staff were very polite and kind, creating a comfortable atmosphere that was very pleasant. They also took great care of our safety, and we made some wonderful memories! I'm really glad we used Summer Resort Miyakojima!
スタッフの方から
「一生懸命会えるようにしますが、100%カメに会えるとは言い切れないので…」
と初めに言われ、そりゃ野生やし仕方ない、と思っていましたが海に入ってすぐカメちゃんがお出迎えしてくれました!!
すごく穏やかな顔で癒されて可愛いかったです!ずっとみんなで付いていって一緒に泳げました!
スタッフの方はすごく丁寧で親切で対応もかなり好感の持てる居心地の良い空間を作って頂き、安全面もしっかり配慮して頂き、すごく楽しい思い出が出来ました!
サマーリゾート宮古島さんを利用して本当に良かったです!
Thank you very much for using Summer Resort Miyako Island. We are glad that we were able to safely introduce you to Turtle-chan! Rather, Turtle-chan might have come to meet you! (laughs) Please come back to visit us if you want to see him again!
この度はサマーリゾート宮古島をご利用いただき誠にありがとうございました。
私たちも無事カメちゃんに会わせることができてよかったです!
というよりカメちゃんがお客様に会いに来てくれたかもしれないです!(笑)
また会いたくなったら遊びにきてください!
I had heard that the weather in the mountains is different from that at the base, but it was clear all day! This year, since there were no typhoons, the autumn leaves were stunning, and the view from Taiko Rock was absolutely fantastic. It was worth the effort to climb up. I was very satisfied with all the photos the guide took for us.
山の天候はふもととは違うと聞いていましたが、この日は1日快晴!今年は台風が来なかったため紅葉もバッチリということで太鼓岩からの眺めがとっても良かったです。苦労して登ってきたかいがありました。ガイドさんに沢山写真もとってもらって大満足でした。
The explanations were easy to understand, and I enjoyed the viewing experience. It was my first time seeing stars through binoculars, and I was amazed to see so many stars that I couldn't see with the naked eye. It was a windy and chilly day, but thanks to the blankets provided during the viewing, I didn't feel cold. The bus ride was chilly because it was an open bus, so I think it's a good idea for those going during cold seasons to bring a jacket.
説明がわかりやすく、楽しく鑑賞できました。
初めて双眼鏡で星を見たのですが、肉眼では見られないたくさんの星を見られて感動しました。
風が強く肌寒い日でしたが、鑑賞中は用意していただいていたブランケットのおかげで寒い思いをせずすみました。
バスでの移動中はオープンバスのため寒かったので、寒い時期に行かれる方は上着があるといいと思います。
I still remember the starry sky I saw in Ishigaki Island a long time ago, so for this trip, I wanted my husband to see the stars as well, and I booked a tour. We were fortunate with the weather. The tour included binoculars, and the explanations were very clear and enjoyable. It was also a delightful surprise for me when a cat came by (^ ^).
昔見た石垣島の星空が思い出に残っているので、
今回の旅行では、主人にも星空を見て欲しいと思い、ツアーを予約しました。
お天気に恵まれて良かったです。双眼鏡もついており、解説がとてもわかりやすく楽しめました。
猫ちゃんがやってきたことが私にとっては嬉しいサプライズでもありました(^ ^)
We came to Yakushima for a 3-night, 4-day trip with 7 members who had previously gone mountain climbing together. The group consists of members in their 50s, 60s, 70s, and the eldest is 79 years old. There was a strong desire among the members to visit Yakushima for the last time in their lives, which led to the planning of this tour. With both first-timers and those who had visited 2 or 3 times, we struggled to decide on a destination and ended up signing up for a one-day island tour of Yakushima.
We were surprised when the guide came to pick us up at the guesthouse. A foreign guide in Japan?? However, they provided attentive service and offered fascinating explanations about the mangrove trees that grow in seawater, the rare species, the beach where sea turtles lay their eggs, and we walked through the woods in light rain to see the thousand-year-old cedar at Shiratani Unsuikyo, where we had lunch. The Yakushima macaques, which are not afraid of humans, and the slightly smaller Yakushima deer were also introduced to us. Everyone thoroughly enjoyed their first experience in Yakushima. Finally, we soaked in the ocean hot spring, creating wonderful memories.
私たちは以前に山登りをやっていたメンバー7名3泊4日で屋久島へ来ました。
79歳を筆頭に、70代・60代・50代のメンバーです。メンバーの中からどうしても人生最後に屋久島に行きたいと言う声が上がり企画したツアーでした。初めての方、2・3回目の方の参加で行く場所に悩み屋久島の1日島内観光ツアー
に申し込みました。最初民宿に迎えに来られたガイドさんに驚きました。日本で外人のガイドさん??とでも細やかな対応で、興味深い説明、海水で育つマングローブの樹と珍しい種、ウミガメが産卵する浜、小雨の中、木々の中を歩いて千年杉まで行き昼食を食べた白谷雲水峡、人間を怖がらない屋久さる、少し小さい屋久鹿、説明を交えて案内して下さいました。みんなが初めての屋久島を堪能しました。最後に海中温泉に入り、とてもいい思い出が出来ました。
Nothing was interesting. If I can only see things like coconut crabs in the summer, I would have liked to be informed in advance. Although it says in the photos and experiences that they can be seen, if they can only be seen in the summer, I want to be told. It felt like a waste of money.
何も面白くなかった。ヤシガニ等、夏しか見れないなら事前に教えてほしい。写真や体験談的には見れたとあるが、夏じゃないと見れないなら教えて欲しい。お金がもったいない感じだった。
Thank you very much for participating in the tour with Ishigaki Island ADVENTURE PiPi.
We sincerely apologize for not being able to meet your expectations this time.
We are truly sorry that we could not provide a tour that satisfied you.
Due to the nature of our tour, which focuses on observing nature and wildlife, the content can be greatly affected by the weather, and we cannot guarantee what can be seen on any given day. Even in winter, if the temperature and weather conditions are right, it is possible to see things like coconut crabs.
We make it a point to inform customers of these circumstances in advance by phone and conduct the tour only after receiving your understanding. However, we will strive to provide even more careful explanations in the future to ensure that our customers do not feel dissatisfied.
Your feedback will be used to improve the quality and service of our tours moving forward.
We, the staff, will continue to work hard to provide tours that satisfy our customers under any conditions, "for all the fun."
Thank you for your valuable feedback this time.
Ishigaki Island ADVENTURE PiPi
石垣島ADVENTURE PiPiのツアーにご参加いただき、誠にありがとうございます。
この度は、お客様のご期待に沿うことができなかったこと、心よりお詫び申し上げます。
お客様にご満足いただけるツアーをご提供することができず、スタッフ一同大変心苦しく思っております。
当ツアーは、自然・生き物を観察対象とするツアーの性質上、天候によって内容が左右されやすく、「その日に何がみられるか」という保証を致しかねております。
冬でも気温、天候などの条件が揃えばヤシガニ等、ご覧いただくことは可能です。
事前にお電話にて、上記の事情がございますことをご連絡させていただき、ご了承いただいた上でツアーを催行することを徹底しているところではありますが、今後はより一層丁寧にご説明を行い、お客様がご不満に思われないようスタッフ一同努力して参ります。
今回のお客様のお声は、今後のツアーのクオリティ・サービスの向上に活用させていただきます。
「すべての楽しかったのために」どのようなコンディションでもお客様にご満足いただけるツアーをご提供できますよう、スタッフ一同精進して参りたいと思います。
この度は貴重なご意見ありがとうございました。
石垣島ADVENTURE PiPi
My husband and I participated together! On the day, we were the only customers, so we received one-on-one instruction, which was very thorough! The guide was really great, friendly, and funny, which made our time very enjoyable until the end! It had rained the day before, so there were a few more clouds, but the sun peeked through at precious moments! It was moving...!! Being rocked by the waves while kayaking felt wonderful... I was very satisfied (*^^*)
夫と2人で参加しました!当日は私達しかお客さんがおらず、マンツーマンで丁寧に教えてくれました!とにかくガイドのお兄さんのキャラが良くて、親しみやすくて面白い方でしたお陰で最後までとても楽しい時間を過ごせました!雨の降る前日だったこともあり、少し雲が多めでしたが、貴重な隙間をぬって太陽がひょっこり!感動的でした…!!カヤックで波に揺られるのも気持ち良くて…大満足です(*^^*)
I was with another group, but the guide was very skilled in attending to us, and we all enjoyed ourselves. The scenery was unlike anything you would find in Honshu, and there was a slow, relaxing atmosphere. I felt completely refreshed, soaking in the negative ions.
別のグループと一緒だったのですが、ガイドさんがとても上手にアテンドしてくれて、お互い楽しめました。
本州ではありえないような景色と、ゆっくりとした空気が流れていて、マイナスイオン浴びてとってもリフレッシュできました。
Thank you for participating in the kayak tour. It seems you were moved by the scenery that can only be experienced in Okinawa. We're also glad to hear that you were able to refresh both your mind and body. We look forward to seeing you again on another occasion!
カヤックツアーのご参加ありがとうございました。
沖縄でしか味わうことのできない景色に感動されたようですね。
心も体もリフレッシュできたようでこちらも嬉しく思います。
またの機会にお待ちしております!
I really wanted to try diving, so I participated alone. I was the only one diving solo, but the instructor checked in on me at just the right distance, so I was able to enjoy it even by myself.
When it was time to dive, the waves were rough, and I started to panic, thinking, "I might not be able to dive... what should I do?" However, thanks to the instructor, I managed to dive! Swimming surrounded by beautiful corals and lots of fish felt strangely magical. When a fish swam right in front of me, turned to look at me, and our eyes met, I was overwhelmed with the realization, "Wow, I'm really underwater right now!" I'm so glad I gathered the courage to participate alone!
どうしてもダイビングをしてみたくて、1人で参加しました。1人参加は私だけでしたが、インストラクターさんがちょうどいい距離感で時たま気にかけてくれたので1人でも楽しめました(^^)
いざ潜るとき波が荒くて呼吸が荒くなってしまい「潜れないかも…どうしよう…」となったんですが、インストラクターさんのおかげでなんとか潜れました!綺麗なサンゴやたくさんの魚に囲まれて泳ぐのはなんだか不思議な感覚。目の前を横切る魚がくるっとこっちを向いて目が合ったときに「うわぁ、いま海の中にいるんだ」と実感して感動しました!!1人でも勇気を出して参加してよかったです(*^^*)
Dear Hiko,
Thank you very much for participating in our half-day experience diving tour the other day. At first, it's natural to feel nervous and wonder if you can really dive ( *´艸`). But I'm glad you were able to calm down and dive safely! The sensation of breathing underwater and feeling your whole body surrounded by the ocean is truly amazing, isn't it? We're also delighted that you joined us with courage and had fun (*^▽^*).
The full-day course visits three different points, and each location offers unique highlights and underwater scenery, so I highly recommend it! Please do come back to enjoy the waters of Kerama again. All of our staff are looking forward to your participation.
Marine House Seasar Naha, Hirobayashi Sōe
ひーこ様
先日は当店の半日体験ダイビングツアーにご参加いただきして誠にありがとうございます。
最初はドキドキしてちゃんと潜れるのかなぁぁ~って不安になりますよね( *´艸`)
でも落ち着いて無事に潜れてよかったです!
水中で呼吸をしている感覚や、体全体が海で覆われている感覚は本当に不思議ですよね!
勇気をもってご参加していただき楽しんでいただけて私どもも嬉しいです(*^▽^*)
1日コースはポイントを3か所めぐり、そのポイントごとで見所、水中の景色も違うのでお勧めです!
是非ともまた慶良間の海に遊びにいらしてください。
ひーこ様のご参加スタッフ一同お待ちしております。
マリンハウスシーサー那覇店 平林 総惠
I was anxious because it was raining, but the guide taught us how to enjoy it in our own way, and I was very satisfied! Since we walk quite a bit, I feel that the level of satisfaction can really vary depending on the guide's abilities.
雨が降って不安でしたが、雨なりの楽しみ方もガイドさんに教えてもらい非常に満足でした!けっこう長く歩くのでガイドさんの力量次第で満足度もけっこう変わる気がします。
I experienced rafting in mid-October, and while I thought it wouldn't be too intense since it was October, we ended up just floating on the boat without getting a single drop of water on us. I was really looking forward to it, so I was truly disappointed.
However, since we were just floating, I was able to take a few pictures of the autumn leaves, so that was a plus. Still, I think 5,000 yen is too expensive for this experience. I believe they should provide a proper explanation or lower the price a bit during times when the rapids aren't strong.
10月半ばにラフティングを体験しましたが、10月なのでそんなに激流ではないかなとは思っていましたがボートにプカプカしてるだけで一滴も濡れることなく終わってしまいました。とても楽しみにしていただけに本当にガッカリしました。
ただプカプカしてる分、紅葉の写真を何枚か取れたのでまだ良かったですがこれで5000円とは高すぎると思いました。激流ではない時期ならちゃんと説明書きをするなり値段を少し安くするなりしてくれるといいと思います。
Thank you for your participation. We appreciate your feedback.
Given the time of year, I tried to ensure that you wouldn't get wet. Based on my experience, getting soaked during this season can lead to a high risk of hypothermia, even when wearing a suit, so I was trying to prevent that, but I didn't expect it to be disappointing.
Since this is a valuable time, if I had known your wishes or requests in advance, I could have accommodated them, so please let me know for the next time if there is one. Entering nature itself comes with risks. Since the rental is included, we cannot lower the price. The course itself is in a beautiful valley with truly clean water, free from pollution, as there are no farms or ranches upstream, allowing you to see nature in its original form. Just being exposed to the natural negative ions for an hour is worth several thousand yen. Getting wet is not the only aspect of rafting, and it is our lack of knowledge that we couldn't provide that fully.
Thank you for your feedback.
ご参加いただきありがとうございました。ご意見として承ります。
時期も時期なので濡れないように気を使ったつもりでした。経験上になりますがこの時期にびしょびしょになりますとスーツを着ていても低体温症に高い確率でなりますので防いでいたのですがそれが期待はずれになるとは思っていませんでした。
せっかくの貴重な時間なのでご希望やリクエストを事前に知っていたらお応えすることができますので次回がありましたらお伝えください。
自然の中に入ること自体に危険が伴います。レンタル込みなので料金を下げることはありません。
コース自体は上流に牧場とか畑等がないので汚染されてない本当に綺麗な水で人工物がなくて自然本来の姿が見てとれる美しい渓谷なのですが自然本来のマイナスイオンを1時間浴びるだけでも数万円分の価値が有ります。濡れる事だけがラフティングではありませんのでそこまで提供しきれていないこちらの勉強不足です。
ご意見ありがとうございました。
I used the service on a beautifully clear day in November. The day before was cloudy with strong winds, but the wind lingered, so our kayaking plan at Kabira Bay was changed to a mangrove watch and kayak at Miyahira River. My friend, who had no interest in mangroves at all, was feeling down about the change.
However, once we actually got into the kayak, I understood why the change was made. While there was quite a strong wind around us, the river felt completely calm, as if it was protected by the mangrove forest. This was impressive! My friend, who was anxious because they couldn't swim, seemed to relax and genuinely enjoy the experience.
I had seen mangrove forests a few times before, but the view from the kayak, just above the water's surface, was completely different. The strength of the mangroves stretching overhead captivated my friend as well. Additionally, we were able to see many rare birds, which was a big plus. I was surprised when a natural monument, the crested serpent eagle, appeared right at the start. Our guide was very sharp! We also heard various stories about different birds and plants, as well as local anecdotes, making the two hours fly by.
My friend, who had always thought of Okinawa as just the sea, showed interest in rivers and mangrove forests and even mentioned wanting to visit Iriomote Island, all thanks to this wonderful tour. I'm also interested in trying SUP and kayaking at Kabira Bay, so I definitely want to use this service again.
11月の良く晴れた日に利用しました。前日は一日曇天で風が強かったのですが、風が残ってしまい川平湾でのカヤックの予定が宮平川でのマングローブウォッチ・カヤックにスケジュール変更に。マングローブに全く興味のない友人はテンション下がってました。
当日、実際にカヤックに乗ってみて変更になったのも納得。周囲は結構強い風が吹いているのに川はマングローブ林に守られているかのように無風。この読みはさすがです!実は泳げなくて不安がってた友人も安心して純粋に楽しめたよう。
マングローブ林は何度か見たことがあったけど、水面すれすれのカヤックから見る眺めは全然違います。覆いかぶさるように伸びるマングローブの力強さ、友人もすっかり魅了されていました。そして珍しい鳥が沢山見れたのもポイント高かったです。スタートしていきなり天然記念物のカンムリワシが姿を見せたのには驚きました。ガイドさん、目聡い!!他にもいろんな鳥や植物の話や地元の裏話も聞かせて頂いてあっという間の2時間でした。
これまで沖縄といえば海!だった友人が川やマングローブ林に興味を示して西表島にも行ってみたい、なんて言いだしたのもこのツアーが素晴らしかったからですね。川平湾でのSUPやカヤックも気になっているので是非また利用したいと思います。
I joined this tour because I wanted to see the world of Princess Mononoke. Personally, I preferred the path to Shiratani Unsuikyo over the journey to Jomon Sugi. The guide was kind and very helpful, which I appreciated. However, I wish I could have heard a bit more about Yakushima. Thanks to the rain the day before, the moss was beautifully wet. Since there were other participants, I actually wanted to stay longer and take in the forest, but it was a shame that I couldn't stay that long. We went to Taiko Rock, and luckily the view that day was very good. Overall, I was satisfied with this tour. If you want to take more photos and have a more leisurely trip, I think a private guide would be better.
もののけ姫の世界が見たくて、このツアーに参加しました。個人的には縄文杉までの道のりよりも、白谷雲水峡までの方が好きでした。ガイドの方も優しくたくさんお世話してくださり助かりました。ただ、もう少し屋久島の話が聞けるとよかったかなと思います。前日の雨のおかげで、苔が雨に濡れてとても綺麗でした。他の参加者の方もいたため、本当はもっとじっくりその場に留まって森を見ていたかったのですが、そこまで滞在ができなかったのが残念です。太鼓岩まで行きましたがその日は運良く眺めもとてもよく、全体を通してこのツアーには満足です。もっと写真をとったり、じっくりゆっくりする旅がよければ、プライベートガイドが良いかなと思いました。
I finally got to visit Yakushima, a place I've always wanted to go. As a beginner in mountain climbing, I signed up for this tour. Normally, you can only reach the Arakawa trailhead by bus, but this tour picked me up from my accommodation and took me directly to the trailhead by charter bus without needing to switch buses, which was very convenient. The guide was friendly, and even though I participated alone, they actively engaged with me, allowing everyone to enjoy the climb together. During the trekking, I learned about not only Yakushima but also the lives of various participants, which was enlightening! The guide was also happy to take photos for us. The miso soup served during lunch was very delicious. On the way back, I was quite exhausted and had much less energy to talk than on the way there, but I truly felt it was worth it. The scenery leading up to Jomon Sugi was all wonderful. I would like to return in a different season, and I would love to use this tour again!
人生で一度は行ってみたかった屋久島へ。登山初心者の為このツアーを申し込みました。通常では荒川登山口まではバスで行くしかないそうですが、このツアーは宿に迎えに来てくれ、そのままバスに乗り換えせずに登山口までチャターバスで連れて行ってくれ、とても便利でした。ガイドの方もフレンドリーで、私は一人での参加でしたが、積極的に話しかけてくださり、他の参加者の方とみんなで楽しく登山をする事ができました。トレッキング中は屋久島の話以外にも、いろいろな方の人生が聞けて、勉強になりました!ガイドの方は写真撮影も快くしてくれました。お弁当の時間に出していただいたお味噌汁がとてもおいしかったです。帰りは疲労で大変で、話す気力も行きよりだいぶなくなりましたが、笑本当に行ってよかったです。縄文杉にたどり着くまでの景色も全てが素晴らしかったです。また違う季節に戻ってきたいと思います。その際も、このツアーを利用したいです!
Canoeing was of course fun, and it was very helpful that they answered any questions I had! Thank you for the valuable experience!
カヌーももちろん楽しかったですし、なにを聞いても質問に答えてくれてとってもためになりました!貴重な体験をありがとうございました!
Thank you for participating in the tour. It seems that the guide was also satisfied. I hope this becomes one of your memories from your trip to Okinawa. Please feel free to visit us again if you have the opportunity!
ツアーのご参加ありがとうございました。
ガイドも満足していただけたようですね。
沖縄旅行の思い出の一つになれば幸いです。
また機会がありましたら遊びに来てくださいね!
I was anxious about my first canoe trip in the Kushiro Wetlands, but the guide was very kind and explained the tour in detail, teaching us about the animals as well. It was so much fun!
I want to participate again!
初めての釧路湿原カヌーで不安でしたが、
ガイドさんがとても親切で
ツアーの説明も丁寧に教えてくれて、
動物たちのことも教えてくれて
とっても楽しかったです\(^o^)/
また、参加したいです!
Thank you for participating in the Healing Canoe Kushiro canoe tour.
It was a cold tour, but I’m glad we were able to encounter many wild animals.
Please come visit the Kushiro Wetlands again. Thank you.
Healing Canoe Kushiro
Ryoichi Ichinoto
この度は、ヒーリングカヌー釧路のカヌーツアーに
ご参加いただきましてありがとうございました。
寒い中でのツアーでしたが、
たくさんの野生動物たちに出会えて良かったです。
是非また釧路湿原へ遊びにいらしてください。
ありがとうございました。
ヒーリングカヌー釧路
一戸亮之
Kawahirawan is truly beautiful, and I was able to enjoy stand-up paddleboarding very much! I also heard about the sunrise and, on a whim, requested the sunrise canoe experience for the next day. I am grateful that they kindly accepted my request! In the afternoon, the snorkeling at the Blue Cave was not possible due to high waves, but instead, I was able to snorkel at a spot full of coral, and I was amazed by how close the fish were!
川平湾ほんと綺麗でとても気持ちよくsup出来ました!
サンライズの話も聞かせていただいて、次の日のサンライズカヌーの体験も急遽お願いして、快く受けて頂き、感謝です!
午後からのシュノーケルは青の洞窟がなみが高くて行けなかったのですが、かわりに珊瑚がいっぱいあるポイントでシュノーケルでき、魚がとても近くて感動しました!
The snorkeling was great! Seen so much beautiful coral and fish. The tour guide tried his best speaking English but when he tried to explain how it works he just let us read the explanation because he couldn’t say it. Also you aren’t allowed to swim with out the swimming flippers. But I didn’t get it because they were very uncomfortable. But the tour was great. Towels and food provided and a beautiful boat ride as well. If you are going to this and you have never been on a boat. Please take a seasick pill because one participant didn’t know he didn’t do Well on boats and got seasick so he couldn’t snorkel at all. Would reccommend it. And great pick up and drop off.
Thank you for having taken your time to provide us with your valuable feedback。
we hopes that guests cannot only have fun in the activity but also come back safely, so we ask the participant swim with the swimming flippers
We will pass your message to the coach, it will help us to continually improve the standard of services.
looking forward to serving you again ^-^
There is a pick-up and drop-off service, so even those without a rental car can enjoy themselves!
The SUP was fun too!
I think the staff's tendency to take a lot of photos is a wonderful trait! Haha
Thanks to that, I can look back on those lovely memories!
If there's another opportunity, I would love to use your services again!
Thank you for this time!
送り迎えもあるのでレンタカーない人でも楽しめます!
SUPも楽しかったです!
スタッフの方の写真大量に撮ってしまう病気は素敵な病気だと思いました!笑
そのおかげで素敵な思い出が見返されます!
また機会があれば利用させてください!
今回はありがとうございました!
We were guided by Mr. Sasaki, who is said to have over 1,000 mountain climbing experiences. In a slightly chilly spot, he made us freshly prepared miso soup with iriko, which warmed our hearts. He also had creative ways to keep the trekking interesting. We are grateful that he led eight of us, each with different paces, on the 22 km journey and that we all returned safely! Thank you for your care and support.
1,000回以上登山経験があると言われる佐々木さんに案内頂きました
少し寒く感じられるところで、出来立てもイリコ出しのお味噌汁を作って下さり心から温まり、トレッキングを飽きさせないような工夫もあり、
22kmもの道のりをペースの異なる8名を引っ張り全員無事帰ってこれて感謝です!お世話になり有難うございました。
I had a reservation on November 9th. I made the reservation and payment, and waited at the meeting point on the day, but no one came to pick me up. I tried calling the contact number multiple times, but couldn't get through, and I searched the surrounding area repeatedly. Eventually, when I searched for "Hoshizora Farm" on Google Maps, a completely different location came up, so I decided to head there on a whim, and found that the stargazing tour was taking place. Naturally, I explained the situation to the staff, but I did not receive a satisfactory answer as to why the wrong meeting point was communicated, and why there was no confirmation call even though there were no participants.
I believe that having a mobile number listed as a contact that cannot be reached on the day is pointless. I was told it was the owner's mobile, but they said they didn't know where the owner was today.
I am saddened that my enjoyable travel time was wasted. I hope the company will review its system to prevent others from having a similar experience and provide better tours in the future.
11/9に予約していたものです。予約&支払いをして当日は集合場所で待っていましたが、迎えがくることはありませんでした。連絡先に何度電話しても繋がらず、周辺を何度も探し回りました。結局Googleマップで「星空ファーム」と検索するとまったく別の場所が出てきたので、一か八かその場所に向かってみたところ、星空ツアーが開催されていました。当然スタッフさんに状況を伝えましたが、なぜ間違った集合場所が伝えられていたのか、なぜ参加者がいないのに確認の電話すらしてこないのか、納得できる回答はいただけませんでした。
連絡先と載せてあった携帯も当日連絡が取れる携帯でなければ意味がないと思います。オーナーさんの携帯とのことでしたが、今日はオーナーがどこにいるか分かりません、と言われました。
せっかくの楽しい旅行の時間を無駄にすることになり悲しいです。同じような思いをする方が出ないよう会社の体制を見直していただき、より良いツアーを開催していただけることを期待しています。
I made a reservation early and confirmed over the phone that prescription glasses would be available, but when we arrived on the day, we were told that there was only one prescription available for each person. My husband and I have the same prescription.
We arrived earlier than the meeting time, but we weren't allowed to change until the meeting time, so we had to wait in the car. There were two groups participating, and both had already arrived, so I thought it would have been nice if they had started the explanation and let us change earlier.
The boat took a long time to depart, and it was a shared boat. Maybe because it was crowded, I couldn't get the kind of photos my friend took, and during the fish feeding, the staff was chatting with other staff members and left us unattended. I realized I was separated from everyone, and it seemed like they didn't notice, which was a bit scary. On top of that, the boat was really rocky, and I felt sick, so it was not enjoyable at all. The diving experience I had in Kerama was amazing, so this made it even more disappointing.
早くから予約して、こちらは度付きメガネを希望し電話でも確認して十分ありますとの回答だったのに当日行ったら各自度数一つづつしかないという状態でした。私と主人は同じ度数なのに。
集合時間より早めに行ったのですが集合時間まで着替えもさせてもらえず車でまつことに。2組の参加でどちらも既に到着してたのですから説明とか始めて着替えさせくれたら良いのにとおもいました。
船についてもなかなか出発せず、船も乗合でした。混んでるせいなのか私の友達が撮ったような写真も撮ってもらえず、魚の餌やりの時もスタッフは他の知り合いのスタッフと喋ってほったらかし、気が付いたらみんなと離れたとこらに私がいたのにそのことに気がついてないようで怖いなあと思いました。おまけに船はすごく揺れて気分も悪くなり全く楽しくなかったです。ケラマで体験したダイビングは最高だったので余計残念。
Dear Tomo-chan,
Thank you for your valuable feedback. I sincerely apologize for making you feel uncomfortable during your enjoyable trip to Okinawa.
The departure time of the boat is fixed and cannot be changed, so we thought it would be better for you to spend your time freely until the meeting time rather than changing and waiting for a long time. I understand that it may have seemed like the boat was not departing on time (it was indeed on schedule), and we did not fully comprehend the photos taken by your friend. I believe the lack of understanding of your needs and the communication issues were the root causes of the situation.
We will use your feedback to make improvements and strive to create a better experience. If possible, we would love for you and your family to visit us again.
I am truly sorry for the inconvenience.
Yamana
ともちゃん様
貴重なご意見ありがとうございます。
せっかくの楽しい沖縄旅行で嫌な思いをさせてしまい大変申し訳ございませんでした。
船の出船時刻は変更不可の定刻出船となる為、時間前に着替えて長時間お待ちいただくよりは、集合時刻までは自由に過ごしていただけたらとの配慮でした。
船がなかなか出発しないと思わせてしまったこと(定刻出船しております)、友達の撮った写真というものをこちらが理解していなかった事、
お客様の希望を理解出来ず、コミュニケーションが円滑に取れなかったことが全ての原因かと思います。
頂いたご意見をもとに改善をし、より良いお店にしていきたいと思います。
もしよろしければ、またご家族皆様で遊びにいらしてください。
本当に申し訳ございませんでした。 山名
The weather was uncertain, and there were places we couldn't explore around the lake, but it was truly a fun experience to have unique adventures and strolls with our kind guide during that season! I would love to book here again next time. Thank you very much!
不安な天気で、湖も回れないとこもありましたが、その時期だからこその体験や散策も優しいガイドさんとできて本当に楽しい体験でした!
次もここで予約したいと思います^_^
ありがとうございました
There were many clouds and the moonlight was strong, so I couldn't see as many stars as I had hoped, but the discussion about the stars while pointing them out with a laser pointer was fascinating. The moonlight bath was also nice since I don't usually take the time to look at the moon. It would have been great if we could have considered the moon phase as well...
雲が多く月明かりが強かったので思ったより星が見れなかったがレーザーポインターで示しながらの星の話も興味深かったです。
月光浴も普段ゆっくり月を見ることもないので良かったです。
月齢も考慮できれば良かったのですが・・・
In November, the weather was nice and the climate felt great. The sea had no waves and the water was incredibly clear, allowing us to enjoy stand-up paddleboarding at a leisurely pace. The guide was very skilled at teaching, and even as beginners, we were able to stand and have fun. I highly recommend this season!
11月でもお天気がよくて、気持ちいい気候でした。海は波がなく、透明度がすごくてSUPがゆっくり楽しめました。ガイドのお兄さんもとても教え方が上手で初心者の我々も立って楽しめました。
今の季節ほんとおすすめです!
I participated with my husband. Neither of us usually goes trekking, so we had some concerns, but we managed to get through the two days. We chose a tour for peace of mind. We thought we wouldn't be able to decide whether to continue or turn back in bad weather. As a result, the first day was sunny, and the second day had light rain, but I was glad we had a guide for the Taiko Rock course on the second day, as the route was quite complicated. We were able to take beautiful photos at the photo spots, and we heard various stories along the way. It was a tour that exceeded our expectations for peace of mind.
旦那さんと参加しました。2人とも普段はトレッキングしないので、少し不安な部分もありましたが、2日間なんとか乗り切ることが出来ました。ツアーにしたのは、安心料でした。天候が悪いとき、奥に進むのか?引き返すのか?自分たちでは判断出来ないと考えました。結果、1日目は晴天、2日目は小雨でしたが、2日目の太鼓岩コースは結構道順が複雑でガイドさんを付けて良かったと思いました。写真スポットでは綺麗な写真を取っていただけ、道中に色々とお話を聞かせていただけ、安心料以上の満足するツアーでした。
Snorkeling in Okinawa was the highlight of my entire Japan trip! The instructors were so friendly and helpful, despite the language barrier. You could tell how important it was to them that everyone had a great time. This tour is 100% worth the money. Thanks for the amazing experience!
Thank you for having taken your time to provide us with your valuable feedback。
your words are the driving force of our work!
Looking forward to seeing you again in the near future.
I made a reservation to play in the sea of Okinawa at least once. On the day, the weather was perfect for a day at the beach. There were many other guests around, speaking Chinese? Korean? Friends from Asia were everywhere. Some staff members can communicate in English, Chinese, and Korean, so it's reassuring even if you don't speak Japanese.
While receiving explanations on the boat, it took about 30 minutes to arrive at the point. It swayed more than I expected, so motion sickness medication is a must. Playing with fish in the transparent sea was amazing. Okinawa's sea is fantastic. Most of the staff were friendly—sorry, I initially thought some looked intimidating.
After playing for a while, we took a break on the boat. Oh, it turns out you can smoke in certain areas. They lend you glass bottles filled with water, so it's fine even without an ashtray. This is a nice service for smokers (personally, this affects my rating negatively).
There were fewer showers and changing rooms than needed for the number of people, so even though I wanted to play a bit more, I quickly changed while it was still available, and that concluded the activity. The shuttle service and towels were nice, but regarding the photos, we were just photographed without any explanation, which is another point off. (Please don't make us inquire about this ourselves.)
Recommended for:
1. Smokers
2. Those who are not good at Japanese
3. Those who are refused entry to pools or public baths for various reasons (I personally understand this culturally).
November 9 update: I will deduct points for the lack of comments from the store. I hope those who read this clumsy writing will enjoy Okinawa.
一度は沖縄の海で遊ぼうと予約しました。
当日は天気にも恵まれ絶好の海日和。
周りのお客さんは中国語?韓国語?アジアからのお友達も一杯です。
スタッフによっては英語・中国語・韓国語と対応できるらしいので日本語がダメでも安心だね☆
船上で説明を受けつつ30分といったところでしょうか?ポイントに到着。思ったより揺れるので酔い止めは必須ですな。
透明な海で魚と戯れる。沖縄の海ブラボー。スタッフの皆さんも二人に一人は親切。(ごめんなさい、最初は見た目で怖そうだと思ってました。)
しばらく遊んで船の上で休憩。おやっ、場所によってタバコが吸えるんですね。水が入ったガラス瓶を貸してくれるから灰皿が無くても大丈夫。喫煙者にはうれしいサービス。(個人的にはこれで評価を下げてます。)
人数に対してシャワーと更衣室が少ないから、もう少し遊びたいけど空いてるうちにさっさと着替えちゃえってことでアクティビティ終了。
送迎とタオルはうれしいサービスですが、写真に関しては撮られるだけ撮られたけど何の説明も無いので、これも減点。(こちらから問合せとかさせないでね。
こんな方にオススメ
1:喫煙者
2:日本語が苦手な方
3:諸般の事情によりプールや公衆浴場を断られる方(個人的には文化的には理解がある方です。)
11月9日追記
お店からのコメントが無いため減点します。
この稚拙な文を読まれた方が沖縄を満喫されますよう祈念申し上げます。
The clear kayak experience was amazing! I thought I might have to give up because of the strong winds at Lake Shikotsu, but surprisingly, they said, "You can do it!" We spent two hours on the Chitose River. There were various missions, and I might have enjoyed this more than the lake itself! The fun conversations with the guides and taking commemorative photos were great. I did have a little mishap getting out and ended up with one foot soaking wet, but that became a good memory! If you're going kayaking, I recommend Shikotsukamui!
クリアカヤック体験、支笏湖の風が強くて断念かと思いましたが、まさかの「できますよー」千歳川で2時間。色々ミッションもあって、ひょっとして湖よりこっちが楽しかったかも?と思いました。ガイドさん達との楽しい会話や記念撮影。下りるのにちょっと失敗して片足ずぶ濡れになったけどそれもいい思い出になりました!カヤックならシコツカムイ!おすすめです♬
Thank you for participating in the clear kayak tour and for writing a review. The clear kayak tour offers a relaxing experience surrounded by clear waters and mountains when you head out to Lake Shikotsu, and as you progress to the Chitose River, you can enjoy an attraction-like experience. The clarity of the water and the surrounding colors also change with the seasons. We hope you have the opportunity to visit Lake Shikotsu again.
クリアカヤックのご参加とレビューを書いて頂きありがとうございます。
クリアカヤックは支笏湖にでるとクリアな水と山々に囲まれたゆったりとしたツアー、千歳川に進むとアトラクションのような体験ができます。
そして季節によっても水のクリア度や周りの色合いが変わって来ます。
また機会がございましたら支笏湖に遊びに来てください。