Tokyo Cherry Blossom Bus Tour with Shinjuku Gyoen Visit and Meguro River Cruise
Overall Rating
2.67
Worst tour guide I have EVER experienced.
Reviewed by: Koufax, 2019/03/31Entire tour the guide said almost NOTHING. We were virtually on our own. On one stop he just began walking and no one knew whether we should follow him or wait. On another stop he began to lead us back away from where the buses were, then suddenly realized he was going the wrong way. Worthless.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Activity Date: | 2019/03/29 |
|
Was this comment helpful?
[Yes]
|
|
Dear Koufax,
Thank you for choosing VELTRA for your travel needs.
We regret to hear that the tour was not able to meet your expectations. We have confirmed with the tour provider regarding this matter, and they have given the following reply:
----------
Due to the peak season and the volume of people, the guide encountered difficulties in making sure his voice reached everyone. For this, we sincerely apologize.
Please rest assured that we will be more careful moving forward.
--------
Again, we regret that your experience was unsatisfactory. Allow us to use this case to improve our services so that we may serve you better next time.
We wish you a good day ahead.
VELTRA Staff