All Reviews for Mt. Fuji & Hakone Tours

The guide was terrific - friendly and knowledgeable. She kept the group engaged and interested. It's a shame that Mt Fuji was shy and hiding from the tourists but that's no fault of Veltra. We had a wonderful time on Fuji and the rest of the tour anyway.

It was a hot, cloudy day and almost no part of Fuji-San was visible, but it was an enjoyable trip and a great way to see the area quickly in one day.

Bad weather destroyed this tour. The operator was aware of the typhoon that hit Japan but decided to go ahead with the tour. The weather did not improve, we could not see mt fuji at all. Instead we saw a museum and a pathetic aquarium.

The tour was great. Our guide was very informative and a delight. Lunch option was very good.

Amazing trip with a nice tour guide... covers almost all the best places around Mount Fuji. Gives ample time to roam around. Nice local lunch.

We had not anticipated just how difficult it would be to get around Tokyo. This day trip gave us the opportunity to relax in a comfortable bus, and see the beautiful sights. We would most definitely do this tour again.

Yoko was such a fun and helpful tour guide! From the informative bus ride, the beauty and awe of Mt. Fuji, Lake Ashi, and the Ropeway, to the ride back to Tokyo on the bullet train, this was a fabulous excursion. I highly recommend this day-trip.

Yoko even guided nearly our entire tour group from Tokyo Station to Shinjuku Station after even though the tour ended at Tokyo Station. Such a helpful and kind person!

This tour is spent mainly on the bus. The stops are not more than 30 mins. The lunch place was awful with no atmosphere. Due to mist the cable car and boat trip was a waste of time.

Unfortunately the traffic heading to My Fuji was very bad which meant the rest of the day was a crush to keep the schedule. Weather was also against us. My Fuji and the cable car was a white out.

Skipped the trip of Owakudani .. my parents from India visited japan and they were very interested of Owakudani, but it was skipped and disappointed a lot. I had used same package trip myself and find satisfaction, but this experience with veltra was very poor and I doesn’t recommend or use it again

It was a breathless tour, with very limited time in the actual landmarks. Lunch was rushed as we had to wait for our soup/bowl to be cooked. Lovely presentation but we had 30 minutes only at the restaurant.Going into a theme park for lunch caused delays going in and out. Not really well thought from the organizing company. Our tour guide was lovely and he took us by the hand to help us buy or JR pass on our return to Tokyo.

To anyone that hasn't been to Fuji before, whether it be on this tour, any other tour OR just your own, please understand that you might not see the summit at all. This is no fault of the tours company. I've been on two of these tours, I saw a faint outline of Fuji the first time and none of it the second time, that's just the luck of the draw.

My trip was in the summer also, Fuji is far more visible in the winter because the clouds are higher.

As a day out it's very nice. The food and the garden at the restaurant were lovely, the boat ride and the cable car are both very fun, and the wood crafts and souvenirs in Hakone (yosegi zaiku) are some of the most beautiful in Japan in my opinion.

Everything you do on this tour could be done alone with enough pre-planning, but it is nice to be around other English speakers once in a while if you're on a long trip.

Tour was not well organized. We were scheduled to be picked up at Royal Park hotel, then bus didn’t come there. One tour staff member came and got cabs for us to go to the other hotel where the bus parked there. The tour guide lady told us that tour was full that day and there were only 3 seats left for us but not together! Why they couldn’t assign seat number? Some activities were canceled.

Very organized and right on track throughout tour. Very nice and humorous guide who took us to the best buffet restaurant ! Yoko even took us to JR train station after tour ended.

Brilliant day. Well organised and packed with adventure. Kids loved it as well. Bus very comfortable and Mt Fuji was very special. Perfect amount of time at all destinations including Mt Fuji, lake Ashi and the top of the mountain of the rope away ride was spectacular. Highly recommend it.

Iku was wonderful! Very knowledgeable and extremely kind! She got us safely to each destination in a timely manner. Everything went smoothly because of Iku.

The food was amazing! We didn't expect such a lovely meal.

Japanese punctuality and attention to detail, all in a very simple and unassuming way. Great experience and very well paced and organized.
We were an eclectic crowd and the guide was even discreet enough to just act surprised when somebody asked her why Japanese “Fuji” water was exported to the United States and never drank by the japanese. I think she confused Fiji water with the water from Mount Fuji. Oh lord!...The guide was marvelous and discrete by saying she did not know....

It was bad raining day.
Did not get chance to go on the Ropeway and to see Mt Fuji, because of rain, fog and windy
The tour guide was good to explain things to us.
The bus driver is very excellent driver, no hiccups on the way she drives on the wet, fog winding road.
I did enjoy the tour.

The entire tour was rushed not sure why as we couldn't do the ropeway, so you would think we would have had extra time. They added a box to the website showing that it was closed after my group had already booked the tour. We took a cruise through the fog, and it was not on the cool pirate boat described and pictured. The cruise was a waste as well because you couldn't see anything. We also went to the museum which is supposed to provide a great view of Fuji but again we couldn't see anything.

The tour guide is great unfortunately, the tour itself is not exactly how it disclosed. The bus stop for 5 minutes for one spot to view Mt. Fuji but not the best view at all. As we drove by we saw there are few spots that we can see the Mt. Fuji very clear but the bus just driving by very fast. The ropeway was under construction so they skip that part. This tour claims that we’re supposed to go on a pirate ship to tour Ashi Lake instead we just went on a ferry. We were a little disappointed cause it was not how it disclosed.

We only had one full day in Japan on our way home to Australia so we decided to take a tour out to the iconic Mt Fuji. We were picked up right on schedule from our hotel and spent about half an hour collecting other people from various locations before heading out to Mt Fuji. Our guide entertained us along the way with some history and personal anecdotes and even a little sing-along in Japanese. The weather favoured us too, the day being clear and sunny, so we were able to see the peak. The only downside was the cold wind. I was wishing for earmuffs! The cable car ride was cancelled due to the wind but we were able to see a lovely peace park instead. We could have returned to Tokyo on the bus, but we opted for the Bullet train instead. Our guide made all that easy. The experience of seeing those fantastic trains whooshing through the station while we waited for ours was amazing in itself. I'd definitely recommend this tour.

Good but we were not able to see mt. Fuji due to the weather.

Almost everything about this trip was perfect, from the travel guide, to the atmospheric views. The only major con I have is the ropeway ride. They stuff as many people as possible onto oa singular cart so that you can't move or take photos of the views through people's heads. Not a dealbreaker, but it's the reason I wouldn't give this trip a perfect score. 4/5.

The tour was ok. It was good to have a tour guide to help explain things. We were only on the mountain for 30 minutes which was no where near enough time. We needed at least an hour. The boat ride was nice too. The ropeway was closed due to wind so they took us to an aquarium close to the mountain. The aquarium was absolutely awful. There were dead turtles in a few of the tanks. I would have preferred to have headed back to Tokyo a little earlier and skip the aquarium. Most of the folks on our tour complained about the aquarium. Not having a reserved seat on the bullet train was also a disappointment. I would recommend a reserved seat on the bullet train to and from the mountain if you can do it.

The tour was good. I enjoyed.
I like that during the bus the guide was talking about some interesting things about Japan.
During the Cruise in Lake Ashi, you only can see Mt. Fuji almost when you have to leave de ship. I think this is not a good lake, a better one its the lake next to the Ashi Lake.
The lunch was very tasty but too small. I could eat more.
They have no pick up and drop off service from Asakusa area.
The tour was OK.

Every thing was out standing. Six of us. Guide was also v good. Even whether was in our favour.

Outstanding, wonderful tour, wonderful tour guide. Unfortunately we were not able to ride the gondola. The boat tour was windy and cold. The Mt Fuji did not hide from us. Kristi the tour guide is excellent and tried to educate us as much as she can. Thank you.

What I love the most about the trip is our tour guide. Kana did an awesome of explaining and lifting the spirit of everyone on the tour.

In spite of very inclement weather conditions, we enjoyed the tour and appreciated the effort of our guide, Asako, to keep the tour on track.

Overall, Caca did a good job. Her English was understandable. I am glad I took the trip as I would not have seen these sites otherwise. Now, negatives were the really impolite guests- obviously not the fault of the company. We waited on the bus at our first stop for 45 minutes, Caca looking for them, and we thankfully just left. The next stop we waited an additional 15 minutes for 2 more guests. The departure times were very clearly stated. There were 2 other guests continually having a loud conversation while Caca was talking-making it difficult to hear. I wish someone would have said something because they were obviously oblivious- but I guess I also could have stepped up. The only other thing was I felt we spent way too much time on the bus. I totally understand these tours need to cater to all, but I definitely like to be more active. Something to think about for an active traveler. The lunch was surprisingly very good and filling. I took the bullet train back and Caca was great about making sure we knew exactly what we needed to do.