All Reviews for Mt. Fuji & Hakone Tours

The entire tour was way behind on its schedule. We barely mad it to Mount Fiji and when we did make it the obserervation deck was closed. There were way to many tours going on at the sametime we were told 7 busses that’s close to 301 people just for this company If the tour was not so far behind i might rank it good

She even sang to us :)

Such a great day, couldn't have done all the spots without this guide. Defo worth it... Definitely bring lots of snacks with you as there is only one meal and barely any time to grab things throughout the day.

A day day trip out from Tokyo to try and see more of the country but be warned - the time on the coach is considerable. I knew of course there would be around 2hrs to Mt Fuji but there is then over an hour to lunch, another hour to the next site and so on. We were a little unlucky with the weather but the submit was visible at station 4 - a shame to then have to stop at station 5 with no visibility

Guide was very sweet and tried hard. It was a good day out if you have time but I would not rush to book this trip again.

Our experience on the Mt Fuji was the highlight on the weather and the snow experience that make my family enjoy the trip.
My daughter was enjoy the Hakone and Lake Ashi.

What a great tour - well organised, great variety of activities, professional staff

It was a fantastic day except for the lack of WiFi in the bus

I will rate it 5 stars/outstanding if the weather in mt fuji were good but it was foggy/cloudy that day. Thanks to our tour guide mr.yoshi of japan gray line, he tried his best making our tour enjoyable though the weather was not favorable for us to see mt fuji. We enjoyed the tour. Highly recommended.

Great tour. I love the lake cruise esp the pirate ship and the gondola. It was an amazing experience. The tour guide spring was very nice and entertaining, she is very funny and helpful.

Overall, tour was excellent. Had a unique experience and i enjoyed it even though i'm solo traveller.

Best experience during our stay in Tokyo. Everything was on time and managed with great professionalism. Highly recommended!
We went with our two kids 11 and 13.
Make sure you check the weather. It can’t be cloudy or you won’t see Mt Fuji. Take the bullet train to return to Tokyo.
Kids enjoyed everything!

Tom, our tour guide was simply fabulous. He arrived at our hotel on time and had a driver with him. He explained our plan for the day and asked if we wanted to alter anything. It was raining that day so he suggested an alternate tour so we can get the most out of the experience. Instead of going to the Pagoda to view Mt Fuji ( which wouldn’t happen because of the fog and rain), we decided to visit the natural ice cave and wind cave instead. It was such an adventure and me and my girlfriends had so much fun. We then went to an authentic tic Japanese restaurant for lunch by the lake, did the ropeway, went to a Sakw brewery and finished off with a bath at the hot springs. If tpu’re thinking of a day trip to MT Fuji, hiring Tom is the only way to go! And he spoke perfect English :)

Thank you so much for a wonderful day Tom!!

The Trip to My Fuji, Janine and cruise to Lake Ashi gives you a memorable experience to cherish for your life. Well organised tour with English guide made it easy to understand the things. The beautiful scenery of lake Ashi,Gondola ride, and marvellous Mt Fuji makes a wonderful combination. The return journey via Bullet Train was an icing on the cake.
Go for it.

The tour leader was very organised and informative. She shared information that was both specific to the sight seeing and general info on Japan and the culture. She had a great sense of humour. Highly recommended.

My hotel was in Asakusa, really near the pick-up location.
Everything was excellent: the food, the guide, the schedule, etc. Except the weather was so bad. It was raining all day. But I enjoyed the trip, just a little bit upset that I couldn't take a good picture :(

This tour was really great!!! It's with the company Gray Line Tours and they take you to Fuji, Hakone sky gondola, Owakudani valley, and a cruise on lake Ashi. Our guide "Yoshi" was really funny, interesting, and informative. He told us just the perfect amount of information and made it memorable. He took care of us well on the bullet train too. There was enough time at all the destinations to enjoy. I recommend this trip to Mt Fuji and the surrounding area!

Unfortunately, it was a cloudy rainy day so we didn't see Mt. Fuji.
Went up the aerial tram and bought black eggs to try.
The best part of the tour was the all-you-can -eat Japanese buffet.
There was a great selection of meats to choose from.

I did not enjoy the outlet mall as they are the same stores as we have in Canada. Even if they weren't, I'm not into shopping..
It was difficult to find a good tour that day as some were cancelled due to the
holiday weekend and there was too much traffic.

I booked this trip about two weeks in advance thinking all would go well, but it rained the entire time. It’s not the tour guides fault, but was a bit disappointed we didn’t get to see Mt Fuji not get to take the sky ride. The tour guide and layout, however, were excellent! The tour guide was quite humorous and was able to take light off of the fact that we had bad weather. Was still worth the money.

The tour was well organised, the tour guide was the best we had all week, Yoshi was helpful and informative. The weather was not the best but we still had an amazing time. 5th Station was very misty, the shrine there was worth a look. Cable car up to Volcano crater was good, black eggs and a spot of shopping. The boat trip was good, we managed to see Mount Fuji for about 30 seconds and got a picture too.

Well presented, staff knowledge provided most helpful response to queries and made the day a great success

I had a very good experience with the shared shuttle van from Yokohama Port to my hotel in Shinjuku.
The people manning the counter at Yokohama Port was very courteous and polite. The shuttle was on time.
The driver was very polite and smiling all the time.
Would take up your service again when I am next in Japan.

The tour would of been fine if the weather was better, fickle mount Fuji was hiding under the fog of a typhoon, the boat ride was wet lol.

Overall the tour guides done the best they could with what they had, on a better day it would of been a better tour.

but considering the weather I thought it a bit lacking.

Mother Nature defeated all attempts by the enthusiastic travel team to make it a great day. Unfortunately we caught the tails winds and rain from a typhoon that went through and there is no cancellation, just changes to routing schedule, they do warn you of this possibility. Every change of plan was thrawted with more wind and rain. Tour guide tried her hardest to make a go of it and was very knowledgeable and forthcoming with interesting information and felt a tad sorry for her and the driving team who were also very pleasant. Mother Nature won out on this one, just a shame there isn’t the ability to take a rain check as our US cousins would say, the weather ended up so bad it was hard to stand up and MT Fuji itself was closed. I imagine it is a great tour in any other circumstances.

We took the bus / bullet train return (recommended during busy traffic days) to Mt Fuji. Too bad about the foggy conditions, but we got a really informative guide called Yuko & a great driver called NakanoSan. They showed us the best of Lake Ashi & Hakone as well as a delicious noodle lunch, comprised of local produce/cuisine. Level 5 of the Mt Fuji way is quite crowded in the summer & difficult to navigate, Yuko's advice was sensible & time aware. She had some fun japanese exercises & origami games to pass the time too.

Very Glad we chose this tour! Our guide Fumi San was very pleasant and informative. We loved the beautiful scenery plus it was nice to learn facts about Mt. Fuji and the Hakone area. An added bonus was the Bullet Train experience on our way back to Tokyo!

We were very fortunate that the summer weather was very good; skied were clear. From afar on the coach, we were able to see Mount Fuji in its elegance. A great guide (Joji) was passionate about the mountain, sharing her own experience when she did the ascent to the crater top. That made the emotional connection. The cable car ride was beautiful; it brought us to the sulphur “mine” that added to the volcanic heritage of Mount Fuji. The ride on the pirate ship in the lake was nice as a good conclusion to the excursion.

Perfect quick tour if looking for brief sight-seeing on time constrain. Also suitable for elderly with limited mobility as walking is minimal (location sight-seeing is self-paced). 2 drivers provided for safe-driving for comfortable long distance coach/bus trip. Tour guide, Michika was informative, engaging and clear with instructions.

A very rushed tour, maximum time spent at any location was 35 minutes which was no time at all to get something to eat or enjoy the scenery. Guide on tour was a fun lady

Great time! Just wish we had more time at Mt. Fuji and in the restaurant for lunch.

Unfortunately the clouds covered Mt Fuji whilst there but luckily they lifted during the cable car ride at Hakone. The views from the top of the cable car ride we good. The guide Hiro was good and informative.

very nice tour, wonderful tour guide, good driver, on-time.

What a great day out with the family, would highly recommend it, would be doing it again on my return.
The tour guid (Hiro) was brilliant and he had the patience of a saint (we were late for just about everything‍♂️), and yet he always had a smile on his face and welcomed us.