Reviewed by: Ron Atkinson
On the day after Tokyo's massive typhoon and large earthquake, Ken Takahashi met us at the Yokohama port to provide the day tour in Tokyo we had reserved, originally planned the day earlier. Ken took us to all the places we wanted to see, with a few of them off the regular tourist path, with Tuck, our driver. We were so pleased to see the usual places tourists want to see, as well as take us to a bamboo forest. My wife also wanted to find an artisanal fan, and Ken found an excellent shop with wide choices with a 5th generation owner, and he helped her purchase one with a stand. Ken also took us to a tea ceremony, and then a tempura lunch, the best tempura we've ever eaten. He has an excellent knowledge of history and of the city, and with his experience, and our interests, he curated an active and meaningful 8-hour day. After the day, he created an edited video of our day (taken with his Go-Pro camera) and promptly sent it to us along with a journal of the day. One of the things we found most thoughtful was the coordination of Tuck's dropping us off close to the places we wanted to see, and then magically Tuck picked us up at a very close location, to maximize our valuable time that day. Wonderful day with Ken, and proactive communication with Veltra (Taiji) when we all realized that the typhoon was going to hit Tokyo on exactly the day we had planned our tour. We were so grateful that our tour could be pushed back one day.
| Rating: | |
|---|---|
| Attended as: | Couples |
| Posted on: | 2019/10/28 |
Reviewed by: Ron
Outstanding performance. Right outside the departure area, beautiful car delivered us directly to the hotel.
Thank you for your review. We are very glad to hear that you had a good experience with us. In your
next visit, we look forward to provide you service again.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/09/20 |
| Activity Date: | 2019/09/18 |
Reviewed by: charlene
Driver was very polite and service was exceptional; highly recommend
Thank you for your review.
We hope you had a great time in Japan.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Friends |
| Posted on: | 2019/09/09 |
| Activity Date: | 2018/12/07 |
Reviewed by: Ted
This was the second transfer provided to us by a Veltra provider and it was outstanding. They were at the cruise terminal when we got off and transported the six of us - one wheelchair - very efficiently. The personnel were very professional, timely and friendly. We would definitely use them again. We did take the train to the airport since our hotel was right near the major station that gave us a direct route.
Thank you very much for choosing us. I am glad that you enjoyed our meeting. We would recommend trying other tours for your next visit. We are waiting for your visiting.
| Rating: | |
|---|---|
| Packages: | Yokohama Osanbashi Pier to Central Tokyo (23 Wards) |
| Attended as: | Friends |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/08/23 |
Reviewed by: Jonathan Joe
Excellent. Tai-Shi was very courteous and nice. We requested an English speaking driver and his English was very good. He took us to all the sights we requested and even gave us some history and advice.
Definitely would highly recommend to others.
Thank you for the great experience!!
Thank you very much Jonathan for joining my tour.
It was great pleasure to meet you. I wanted to show you as much as possible as your time in Japan was limited.
The ramen was a good choice and the I hope the girls enjoyed the shopping street in Harajuku and Shibuya.
I wanted to talk more about our history but let's keep this for the next time.
Lookign forward to seeing you again, Taiji
| Rating: | |
|---|---|
| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/29 |
| Activity Date: | 2019/07/19 |
Reviewed by: TrishB
Tour pick up was on time from our hotel in a comfortable mini bus to get us to Yokohama cruise terminal. Great for first time visitors to Japan.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/05/24 |
| Activity Date: | 2018/10/16 |
Reviewed by: Stewart Allen
Simply arranged. Well organised. On time.
A pleasant journey direct from the hotel to the port with an excellent and safe driver.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/04/11 |
| Activity Date: | 2019/04/03 |
Reviewed by: Michelle
Driver arrived on time to collect us in a very smart people carrier. He was polite and helpful with our luggage and took us to the cruise port in style.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/04/11 |
| Activity Date: | 2019/04/03 |
Reviewed by: Richster64
Excellent service! Driver was great, journey was good, all was as you would expect!
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/03/20 |
| Activity Date: | 2019/03/18 |
Reviewed by: TonyR Traveler
The shuttle was a couple of minutes late but being picked up at Shinjuku and the traffic activity there this was more than just acceptable, this was excellent. The ride to the Yokohama port in itself was flawless.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/03/03 |
| Activity Date: | 2019/02/22 |
Reviewed by: Talisi
You never know what to expect when you are traveling in a foreign country and have contracted with a company for transportation, but with Veltra you do not need to worry. Their representatives were located as soon as we cleared our luggage through customs in Yokohama and directed us to a check in area where our destination was verified. Let me say that on a shared shuttle you are not quite sure how long they will take but it seemed like it was less than five minutes that we along with three other couples were lead to our van for transportation to Tokyo. we cleared the cruise terminal and headed to Tokyo which at 8:30 in the morning is about a hour and a half drive. After one couple was dropped at their hotel we were taken to our hotel and the driver and hotel personnel unloaded our luggage and it was done. After the driver thanked us for our patronage we were done. We definitely will contract with them again.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/02/18 |
| Activity Date: | 2019/02/14 |
Reviewed by: Romeo F
Very efficient, on time, courteous service. Will use service again if available. Highly recommended.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/02/17 |
| Activity Date: | 2019/02/14 |
Reviewed by: Bruce
Met at agreed upon location promptly. Assisted onto transport. Very professional.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/02/16 |
| Activity Date: | 2019/02/14 |
Reviewed by: Robert Sharpe
Very well organized and easy to use.
Nice car well kept and good driver.
Thanks Green Tomato for making our transfer easy. We would use you again.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/02/16 |
| Activity Date: | 2019/02/14 |
Reviewed by: Abraham Koekemoer
We were met on time and transferred in a clean and comfortable vehicle.
Would recommend you
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/12/23 |
| Activity Date: | 2018/12/07 |
Reviewed by: Ed. Wong
Timely, polite, fast and comfortable service. Excellent
Dear Ed. Wong
We feel happy that you liked our service and we appreciate so much your comment.
Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/10/31 |
| Activity Date: | 2018/10/31 |
Reviewed by: Dave
Good signage - Meeting point at the arrival area easy to find. Typical First Class Japanese service and one of the best options for travelling from the port to a city hotel.
Thank you for rating us.
Have a nice day.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Friends |
| Posted on: | 2018/10/19 |
| Activity Date: | 2018/10/16 |
Reviewed by: Dnz
Service was professional and efficient. Our driver was very helpful. We had such a short wait and we were back in Tokyo
Thank you for rating us.
Have a nice day.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/10/18 |
| Activity Date: | 2018/10/16 |
Reviewed by: Robin Olsen
We had a fabulous tour of Tokyo with Tom as our guide! He was so kind, informative, and interesting. He picked us up at the cruise port right on time and showed us as many highlights of Tokyo as we had time for, and we loved them all. We saw a really nice variety of Buddhist temple, Shinto shrine, Imperial palace as well as more modern shopping and government districts. We had a great driver too who dropped us off close to whereever we were going. Tom was flexible about our needs. We requested one of the department store food halls for lunch, and he took us to a great one and found a nice rooftop area for us to eat at. It was so fun to have Tom guide us through the hall and explain the food to us. After the trip, Tom sent us all pictures and a journal of the day—so thoughtful! We loved Tokyo and Tom and can’t wait to return and schedule more tours with him!
| Rating: | |
|---|---|
| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families |
| Posted on: | 2018/10/16 |
| Activity Date: | 2018/10/12 |
Reviewed by: Capercats
Take the Green Tomato from your hotel to Yokohama Port. They service all Diamond Princess cruises. An on time and direct service to Yokohama. Just wished they had a service from the port to Narita Airport!
Thank you for review and suggestion.
We will think about that.
Warm regards,Sherpa/Green Tomato
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/10/13 |
| Activity Date: | 2018/09/25 |
Reviewed by: Roger C Evans
The transport arrived before the due time and the driver made herself known to the Group. She was well presented and very articulate in ensuring the group were ready to embark. Water was given to each individual upon entering the vehicle, and candies were also offered.The Driver spoke good English, and during the trip pointed out the various landmarks, and the local history. The journey was enjoyable as any questions raised were quickly answered, and the trip included diversions so that we could enjoy the various landmarks.
The vehicle was modern, very clean, roomy and fully air-conditioned.
| Rating: | |
|---|---|
| Packages: | Full Size Van |
| Attended as: | Friends |
| Posted on: | 2018/10/03 |
| Activity Date: | 2018/09/30 |
Reviewed by: Thomas
The service was more than what I expected. The van ride was comfortable and accommodated all of our luggage with ease. Great price!
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Friends |
| Posted on: | 2018/09/14 |
| Activity Date: | 2018/09/12 |
Reviewed by: PD McLean
We walked off the cruise ship and a Green Tomatoe representative was there to greet us. We sat down while our vouchers were checked and assigned to the correct driver. Our luggage was loaded up and we were on route with a number of passengers right on time. We were delivered to our hotel as we expected. We would highly recommend this service to all cruise passengers disembarking at Yokohama port.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/09/14 |
| Activity Date: | 2018/09/12 |
Reviewed by: Aussie Brian
Driver was prompt, he had a smile. He knew what was required and made sure we received first class service. His vehicle was well presented.
Dear Aussie Brian
We feel happy that you liked our service.
Your feedback gives us more encouragement to improve our service.
Thank you so much for your comment.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/09/13 |
| Activity Date: | 2018/08/27 |
Reviewed by: Gemma (Australia)
Veltra was our choice for collection after our cruise around Japan, very happy with procedure from collection to drop-off at our hotel.
Would definitely use this company again and certainly recommend!
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/08/18 |
| Activity Date: | 2018/08/15 |
Reviewed by: Lana Einschlag
He should have come into the hotel and then he would have seen us. My husband, Michael, just happened to walk out of the hotel and noticed a white van in front. He asked if it was our tansfer...........he answered "yes".
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/07/29 |
| Activity Date: | 2018/07/03 |
Reviewed by: Chel-C
While on the cruise there was a situation which caused the ship's arrival to port to be delayed. Worried that our transportation wouldn't wait for us, we reached out to Veltra for assistance. Veltra was extremely helpful in ensuring we would still have our transportation. They communicated efficiently each time and eased our worries.
The vehicle was very clean and easily accommodated all of our luggage.
The driver was very professional and friendly.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Families |
| Posted on: | 2018/07/20 |
| Activity Date: | 2018/07/11 |
Reviewed by: Kerry
Forget about struggling with heavy suitcases whilst negotiating swarming train station crowds. Avoid the high costs of a taxi transfer. The Green Tomato door-to-door shared ride service saved me from the stress associated with navigating an unfamiliar route with a needy companion and cumbersome luggage. Upon disembarking a cruise ship, I had no difficulty locating the Green Tomato desk within the port building. Soon after, a small number of passengers were transported in comfort from the carpark below the arrival hall to their Tokyo destinations. The train may less expensive but, for ease, comfort and a stress-free transfer, I highly recommend this service.
Dear Kerry
We appreciate so much your comment.
Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/07/05 |
| Activity Date: | 2018/07/03 |
Reviewed by: Selva
We were so lucky to meet Taici. His knowledge, kindness, helpfulness and energy made our 8 hr trip full of fun, education and great shopping. He took us to the places we enjoyed so much as if he has known us for years. We did not want our trip to end with him. We can’t wait to be back on a trip with Taici again.
| Rating: | |
|---|---|
| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/22 |
| Activity Date: | 2018/06/20 |
Reviewed by: ElsaBruce
Always nervous when you use a company for the first time, but Veltra proved to be a great choice. Pick up from our Tokyo hotel to the Yokohama cruise port was efficient, well priced, and we couldn't have been happier. The driver was at our hotel at exactly the right time. They had texted us the day prior to say he would be. The van configuration was more like an SUV limo with plenty of leg room and seating with lots of room to move around. We were at the port in 40 minutes and the driver was pleasant and seemed to be well experienced with driving the route. There were 4 adults and 8 pieces of luggage. Many other cruisers had nightmare experiences trying to work out train schedules and private taxis to take them to the port. This was an EXCELLENT EXPERIENCE and we would highly recommend Veltra and will use them again if the opportunity arises.
Thank you very much for your comment! We are happy to know that you are satisfied with our transfer service and made your first day of trip nice one! Hope you enjoyed your cruising and had great time in Japan!
| Rating: | |
|---|---|
| Packages: | Full Size Van |
| Attended as: | Couples |
| Posted on: | 2018/05/21 |
| Activity Date: | 2018/04/11 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Ron, Thank you very much for your review. We are so glad to know you and your wife enjoyed the tour.
As you experienced, we always try to meet your request whenever possible. The bamboo forest in Yokohama you visited is not known so well even among local people. We also glad you enjoyed the tea ceremony session as an optional choice where you actually prepared Maccha (the powdered green tea) by yourselves and served it to your partners. Your smiles made us happy. Once again, thank you very much for giving us an opportunity to serve you. Please come again!
Cheers, Ken