Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We are glad the arrangements were confirmed in advance, however we regret that our WhatsApp messages were sent at inappropriate hours. Our operations team is based in India, and the time difference may have led to late-night messages in Singapore. We understand this was disturbing and should not have happened.

We also apologize for the confusion caused by messages from multiple contacts and for the lack of a clear response after check-out. Additionally, we are sorry the driver arrived late and did not apologize.

Your comments have been shared with our team, and we will improve communication timing, provide a single point of contact, and strengthen coordination going forward.

送迎プランをご利用いただき誠にありがとうございます。
お迎え時間の10分ほど前にドライバーの到着の報告がございましたが
合流までに時間を要したご様子、ご不便をお掛けし申し訳ございません。

次の機会がございましたら、よりスムーズにご案内できるよう
ドライバーとも密に連携を取りながら運行させていただければと存じます。
パンダバス

Thank you for your review. We sincerely apologize for the repeated last-minute vehicle changes, delayed pick-up, and the communication difficulties during your return transfer.

This is not the service standard we aim to provide. We have shared your feedback with our operations team to improve dispatch coordination and communication going forward.

Thank you again for your feedback, and we are truly sorry for the inconvenience caused.

We sincerely apologize for the distressing experience you had during your arrival transfer. We deeply regret that the driver’s lateness, lack of assistance, route issues, and especially the improper request for an additional cash payment caused you fear and inconvenience. This behavior is unacceptable and does not meet our service standards.

We are very sorry that this occurred after a late-night arrival and that your sense of safety was compromised. Please be assured that this matter has been taken seriously, and the driver involved has been removed from service. Your feedback has also been shared internally to prevent similar incidents in the future.

Thank you for your feedback. We sincerely apologize for the driver’s rude communication, lack of luggage assistance, and the unsafe driving behavior reported. This is unacceptable and not the standard we aim to provide.

Your comments have been shared with our team for immediate review and corrective action.

Thank you very much for sharing your kind feedback with us.

We are delighted to hear that you found our WhatsApp communication helpful and reassuring. Providing clear guidance, timely updates, and vehicle details in advance is something we focus on to ensure a smooth and comfortable arrival experience.

We are especially pleased to know that you felt at ease even if English was not your primary language. Your comments encourage us to continue improving our communication and service quality.

Thank you once again for choosing our service. We truly hope to have the pleasure of assisting you again in the future.

Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the pickup time and meeting point, and for the inconvenience this caused. We understand how unsettling this situation can be, especially on a departure day. While the driver was present, clearer communication and confirmation would have helped avoid this misunderstanding. Your feedback has been shared with our operations team to improve pickup coordination and meeting-point clarity. Thank you for your understanding and for helping us improve our service.

Thank you for taking the time to share your feedback and for choosing our transfer service.

We understand your comment that the vehicle felt similar to a regular taxi. All the transfers was pre-booked, monitored, and assigned to a professional driver in advance, ensuring a punctual pickup and a smooth early-morning journey to Changi Airport, without the risk of last-minute availability issues. This service is particularly recommended for travelers who are not comfortable arranging local transport on their own or communicating in English, as everything is handled in advance for a seamless experience.

We truly appreciate your feedback and will continue working to communicate the reliability and value of our service more clearly. Thank you once again, and we hope to have the opportunity to serve you again in the future.

Thank you for your review!
I’m glad to hear that you were able to contact the driver easily via WhatsApp and meet without any worries.

Thank you as well for the downloading WhatsApp in advance. We appreciate you sharing your experience!

Thank you for your wonderful review!
I’m glad the late-night arrival went smoothly. It’s great to hear the communication on WhatsApp was fast and that the ride felt safe and comfortable.

Thank you for sharing your experience, and I’m happy your first time in Singapore started well!

Thank you for sharing your feedback!
I’m really glad to hear that the pickup went smoothly and that the driver arrived on time. It’s great to know the service felt reliable and the team took good care of you. Your recommendation truly means a lot. Hope to welcome you again whenever you’re back!

Thank you so much for your wonderful 5-star review, Kelly!
We’re delighted to hear that our service made your arrival smooth and convenient. It’s great to know you had a comfortable experience despite the cloudy weather. We truly appreciate you taking the time to share your feedback and hope to welcome you again on your next trip!

Thank you so much for your kind words and for sharing your experience! We’re delighted to know that your airport pickup went smoothly and that our driver provided friendly and helpful service for you and your children. It’s wonderful to hear that our instructions made your late-night arrival.

We truly appreciate your recommendation and look forward to welcoming you and your family again on your next visit to Singapore!

Thank you very much for your detailed and thoughtful review. We’re so glad to hear that our service made your journey from hotel to airport smooth and stress-free, especially while traveling with young children.

It’s wonderful to know that the vehicle comfort, luggage space, and child seat arrangements met your expectations, and that our driver provided safe and friendly service. Your practical tips about adjusting pickup times and sharing children’s ages in advance will also be very helpful for future travelers.

We truly appreciate your kind words and look forward to welcoming you and your family again on your next visit to Singapore.

Thank you very much for your feedback. We’re delighted to hear that our private transfer service was convenient for your large family and made traveling with young children easier.

We look forward to serving you again on your next visit to Singapore and providing another smooth and comfortable journey.

Thank you for sharing your feedback!
I’m really happy to hear that the transfer worked well for your family and made the trip smoother.

We appreciate you taking the time to leave a review and hope to welcome you again on your next visit!

Thank you so much for sharing your experience!
I’m glad the early-morning transfer gave you the peace of mind you were looking for. It’s great to hear that the communication worked smoothly with the translated messages and that you reached the airport on time without any stress.

Wishing you safe and comfortable travels, and we hope to assist you again in the future!