ご利用ありがとうございます。この度はせっかくのご旅行にもかかわらず、ご不便をおかけしましたことを深くお詫び申し上げます。当ツアーは1月下旬から2月末まで続いていたセーヌ川の増水により、一時的に通常のソルフェリーノ河川港から暫定出港場所としてベルシー・アヴァル河川港へ変更しており、弊社ウェブページもそのようにご案内しておりました。その後、3月1日から通常のソルフェリーノ河川港からの出港に戻りましたが、現地催行会社と弊社間での連絡に時間差が生じ、在住1年め様に即時変更内容をご報告できかねました。改めて多大なるご迷惑をお掛けしましたこと、お詫び申し上げます。
幸いにも在住1年め様のご参加日は通常オペレーションに戻ることを予期していたため、集合場所はソルフェリーノ河川港として予約確定しておりましたので、正しい集合場所へ向かいご参加いただけたとのこと、安堵しております。
今回のご指摘を受けまして、現地と時差の関係はございますもののお客様に常に最新情報をご提供できるよういっそう努めてまいります。
帰国後の貴重な時間を割いてのご投稿、ありがとうございました。またのご利用を心よりお待ちしております。

VELTRA カスタマーサポート

【VELTRAからのコメント】
ご利用いただき誠にありがとうございます。この度はクルーズ中にご不安なお気持ちにさせてしまい大変申し訳ございませんでした。催行会社に確認したところ、煙の原因は火事ではなく、船内の一部が故障し水蒸気が大量発生してしまったとのことでございました。催行会社からは乗船時間が短縮されたこと、またご不安なお気持ちにさせてしまったことにつきまして、ツアー料金一部返金の申し出がございました為、別途ご連絡をさせていただきます。帰国後の貴重なお時間を割いての体験談の投稿、誠にありがとうございました。また機会がございましたらご利用いただけましたら幸いです。

Dear customer,


Thank you for the interest provided to our company.

We are extremely sorry to hear that you haven't been satisfied by our 6PM dinner cruise. We would like to assure you that at the Bateaux Mouches we try our best to fulfill our clients expectations and deliver an exquisite experience on board.
Your review is most appreciated because it shall definitely help us improve our service.
Do not hesitate to get back to us if you need further assistance. Our teams shall be at your disposal for any complementary information.

Kind regards,
Cintia
BATEAUX MOUCHES

Dear client,


Thank you for the interest provided to our company.
We are extremely glad to hear that you have fully appreciated the experience on board during our dinner cruise.
At the Bateaux Mouches we strive each and every single day to deliver an exquisite experience to all of our clients coming on board from all over the world.
We hope you'll recommend our services to your friends and family and come back to see us again during your next trip to Paris.

Don't hesitate to get in touch with us if you need any further assistance. Our teams shall remain at your disposal for any complementary information.

Have a great day and happy holidays!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,


Thank you for the interest provided to our company.
Your 5* review is most appreciated. We hope you had a nice time on board and you shall come back once again for another Bateaux Mouches experience.

Our teams shall remain at your disposal for any complementary information.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for the interest provided to our company.
We appreciate that you have taken your time to share with us the experience on board of our boats during the Prestige dinner cruise.
We hope you had a nice time and you'll think of us during your next trip to Paris. Bateaux Mouches has many other experiences for you to discover!

For further information concerning our services, do not hesitate to get back to us.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for having chosen the Bateaux Mouches to discover Paris by the Seine river and to enjoy the perfect romantic meal with us.
We appreciate your 5* review and we are glad that you have shared your own Bateaux Mouches experience with us.
We sincerely hope you'll come back on board again, during your next stay in Paris.
We are looking forward to have you back on board of the Bateaux Mouches!

Meanwhile, don't hesitate to get in touch with our teams if tou need further assistance.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for having chosen the Bateaux Mouches to enjoy a romantic dinner on the Seine river and discover Paris by boat.
We hope you have fully enjoyed the Bateaux Mouches experience and that you shall remember our location for your next trip to Paris.
Our teams shall remain at your entire disposal for any further assistance.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for choosing the Bateaux Mouches company.
Your 5* review and beautiful photos are most appreciated and we hope you have had a great time on board of our boats during our 8.30pm dinner cruise.
Know that the Bateaux Mouches company has a lot of new experiences to offer which are renewed every season and we would be more than glad to receive you back on board once again, during your next stay in Paris.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear client,

Thank you for the interest provided to the Bateaux Mouches company.
We are grateful for having accepted to share with us your experience on board and we hope you had a nice time during our late dinner cruise while savouring our Prestige à la carte menu.
Our teams shall remain at your disposal for any complementary information.

We count on you for coming back on board for another Bateaux Mouches experience.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear client,

Thank you for choosing the Bateaux Mouches for our dinner cruise on the Seine river and for sharing your experience with us.
We are extremely dissapointed to see your * star review and we would appreciate if you could tell us more about what happened during your dinner cruise. We shall be able to assist you by mail if you send us the information in english at info@bateaux-mouches.fr
We would really like to give you an explination about what happened on board and try to ameliorate our service.

Thank you in advance for your understanding and know that we are looking forward to hear from you.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for the interest provided to our company.
We appreciate your 5* review and we are glad to see that the Bateaux Mouches experience has fully satisfied you.
We sincerely hope to receive you back on board once again, during your next stay in Paris.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear valuable customer,

Thank you for the interest provided to our company and for leaving us this kind 5* review.
We are extremely satisfied when we see that our Prestige dinner cruise has fulfilled your expectations and you had a nice time on board.
We sincerely hope to be able to receive you once again for a new Bateaux Mouches experience.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for choosing the Bateaux Mouches to discover Paris by its most beautiful avenue, the Seine river while enjoying our tastefully yet rafined french cuisine.
We appreciate your 4* review after having experienced our Prestige dinner cruise and we hope you have enjoyed the Bateaux Mouches experience and you'll come back for more during your next trip to Paris.

Have a nice day!

Kind regards,
Cintia
BATEAUX MOUCHES

Dear customer,

Thank you for choosing the Bateaux Mouches to discover Paris by the Seine river and our Prestige dinner cruise.
We hope the menu, the atmosphere and Paris by night have been providing you complete satisfaction the day of your arrival and maybe you intend to come back on board for another Bateaux Mouches experience.
We would be more than happy to receive you once again.

Have a great day!

Kind regards,
Cintia
BATEAUX MOUCHES