Hi Daini Amemiya,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding communication and time management. We deeply appreciate your honesty—it helps us understand where we need to do better.
We’re reviewing this tour closely to ensure clearer explanations and more efficient scheduling in the future. Your input is invaluable, and we’re grateful you took the time to help us grow.

Best regards,
Extranomical Tours

Hi Yukiko,

Thank you for your detailed and thoughtful feedback. We’re truly sorry for the difficulties you and others experienced, especially with the Japanese audio guide and communication challenges. Your kind words about Gino mean a lot, and we’ll be sure to share them with him.

We also understand your concern about the return meeting situation—tour management and clarity in communication are top priorities, and we’ll work to improve our guidance and procedures.

Your comments are truly helpful in making our service better. We’re grateful you took the time to share, and we’re glad you could still enjoy Yosemite’s incredible beauty. Please let us know if there's anything you need further assistance with.

Warm Regards,
Extranomical Tours

Thank you ATSUSHI, for sharing your thoughtful review of your Yosemite tour experience. We're delighted to hear that you were able to fully enjoy the grandeur of Yosemite, including iconic sights like Half Dome, the dynamic waterfalls, and the surrounding mountains. It's wonderful that you had some free time for trekking and appreciated the driver's strong service spirit, despite the challenges of balancing driving and guiding.

We also appreciate your constructive feedback regarding the early start times and the language barrier you encountered. We understand how important clear communication is, especially for international guests. Your suggestion to check the meeting place in advance is valuable and will be considered to improve the experience for future travelers.

Thank you once again for your insights. We hope to welcome you back on another tour, perhaps with an overnight stay to allow for a more relaxed exploration of Yosemite's beauty.

Safe travels and warm regards.

Dear Tomoti,

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with the tour and appreciated the flexibility during breaks—it’s great to know that the option to grab food quickly worked well for you.

We're also glad that the clear departure times and the guide’s helpfulness made your experience smooth and enjoyable. We'll be sure to pass along your kind words to the guide, especially about their informative commentary and willingness to take photos.

We hope to welcome you on another adventure with us soon!

Warm regards,
Extranomical Tours

Hello, Thank you for taking the time to write us a review. We are sorry to hear about your experience. It is true that the multilingual audio is available only through our app. We are working on finding a solution to accommodate varying needs in regard to using the multilingual audio. Thank you again for your valuable feedback. Lady Dive customer service team.
こんにちは、レビューを書くために時間を割いていただきありがとうございます。ご感想を頂戴しております。確かに、多言語音声はアプリを通じてのみ利用できます。私たちは、多言語オーディオの使用に関するさまざまなニーズに対応するソリューションを見つけるために取り組んでいます。貴重なご意見をいただき、誠にありがとうございました。レディダイブカスタマーサービスチーム。

温かいフィードバックをいただき、誠にありがとうございます！ツアーにご満足いただけたとのこと、またバス内でのドリンク、フルーツ、スナックなど、心遣いにご満足いただけたとのこと、大変嬉しく思います。また、ガイドが好印象を与えられたことを大変嬉しく思います。ガイドの存在は本当に大きな違いです。この度は弊社のツアーをお選びいただき、誠にありがとうございます。また近いうちに、皆様を冒険の旅にお迎えできる日を楽しみにしております。

Hello TOMOMI,

Thank you so much for sharing your feedback—we truly appreciate you taking the time.

We’re so glad to hear you had a great time in Yosemite and that the trip ran smoothly thanks to your guide’s thoughtful planning.

That said, we're very sorry for the discomfort during the bus ride, especially with the long travel time and the air conditioning issue on a warm day. This isn’t the level of comfort we aim to provide, and we’ve shared your comments with our team to help ensure a better experience going forward.

Your honesty means a lot to us, and we’re grateful you still had a memorable visit. We hope to welcome you again and provide a much more comfortable journey next time.

Please let us know if there's anything we can do for you.

Best Regards,
Extranonomical Tours

トランジット観光ツアーへのご参加をありがとうございました。バンクーバーを楽しんでいただけまして何よりでございます。
次にカナダにお越しいただく際は、是非バンクーバーにもご滞在ください。荒木がガイドでご案内をするパブ巡りツアーもございます。お待ちしております。
現地催行会社：エーアールエー　担当中田

様

この度は素晴らしいフィードバックをいただき、誠にありがとうございます。ガイドへの高評価、そして楽しい時間を過ごしていただけたことをお聞きし、大変嬉しく思います。おっしゃる通り、人数に余裕のあるスケジュールで、ゆったりとした時間を提供できるように心掛けておりますので、満足いただけたことが何よりです。

また、写真撮影のアドバイスやご紹介したグルメスポットにもご満足いただけたとのこと、大変光栄です。美味しいお店でのひとときが、旅の良い思い出になったことと思います。

今後もさらに素敵な体験を提供できるよう努力して参りますので、次回もぜひお手伝いさせていただける機会があれば嬉しく思います。何か改善点やリクエストがあれば、ぜひお知らせください。

再度、素晴らしいレビューをありがとうございます。またのご利用を心よりお待ち申し上げます。

Amadeo トラベル

えここ様、この度はバンクーバーに再びお越しいただきありがとうございました。私も旅行する際、初めての街では短時間でも現地ガイドさんにご案内をお願いするようにしています。Googleマップやブログだけではわからない奥深いエピソードが聞けたりして、旅の深みが増すような気がします。次回カナダに来られる時には、さらにディープで興味深いバンクーバーをご案内させていただきますね。（担当：石川）

Thank you for sharing!