Hi Kanda,

Thank you so much for your kind review! We're thrilled to hear that our tour staff helped guide you to the best spots and made your sightseeing experience enjoyable. It means a lot to us!

If you have a moment, we’d truly appreciate it if you could also leave a review on our Google page: https://g.page/r/CbApbwItPHcwEB0/review. Your feedback helps others discover our tours and supports our team. Thanks again!

Warm Regards,
Extranomical Tours

Hi Enomoto! Thank you so much for joining the tour — we’re really glad you chose to spend part of your trip with us. We're so sorry to hear the WiFi for the Japanese audio guide didn’t work properly, that’s definitely not the experience we want for our guests. Although we usually advise our guests to download the audio guide prior to the tour for a less hassle experience, your feedback gives us an opportunity to revisit our communications flow.

We’d love to make it right — is there anything we can do for you? Please feel free to reach out anytime!
— Extranomical Tours Team

TSmom様
先日は、コンシェルジュ専任ガイドツアーへのご参加をありがとうございました。
短い時間ではございましたが、ご家族で楽しんでご参加いただけましたこと、大変うれしく思います。
担当ガイドの石川にもTSmom様のご感想をお伝えいたしましたところ、とても喜んでおりました。ありがとうございました。
是非、またバンクーバーをご訪問の際は、ご連絡くださいませ。お待ちしております。
現地催行会社エーアールエー　中田

Thank you so much for sharing that! Seeing climbers on El Capitan is always such a thrilling surprise — it really puts into perspective how massive and iconic the rock face is. We're also glad to hear that David made your experience even more enjoyable. We'll be sure to pass along your kind words to him! 😊

Hi Daini Amemiya,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding communication and time management. We deeply appreciate your honesty—it helps us understand where we need to do better.
We’re reviewing this tour closely to ensure clearer explanations and more efficient scheduling in the future. Your input is invaluable, and we’re grateful you took the time to help us grow.

Best regards,
Extranomical Tours

Hi Yukiko,

Thank you for your detailed and thoughtful feedback. We’re truly sorry for the difficulties you and others experienced, especially with the Japanese audio guide and communication challenges. Your kind words about Gino mean a lot, and we’ll be sure to share them with him.

We also understand your concern about the return meeting situation—tour management and clarity in communication are top priorities, and we’ll work to improve our guidance and procedures.

Your comments are truly helpful in making our service better. We’re grateful you took the time to share, and we’re glad you could still enjoy Yosemite’s incredible beauty. Please let us know if there's anything you need further assistance with.

Warm Regards,
Extranomical Tours

Thank you ATSUSHI, for sharing your thoughtful review of your Yosemite tour experience. We're delighted to hear that you were able to fully enjoy the grandeur of Yosemite, including iconic sights like Half Dome, the dynamic waterfalls, and the surrounding mountains. It's wonderful that you had some free time for trekking and appreciated the driver's strong service spirit, despite the challenges of balancing driving and guiding.

We also appreciate your constructive feedback regarding the early start times and the language barrier you encountered. We understand how important clear communication is, especially for international guests. Your suggestion to check the meeting place in advance is valuable and will be considered to improve the experience for future travelers.

Thank you once again for your insights. We hope to welcome you back on another tour, perhaps with an overnight stay to allow for a more relaxed exploration of Yosemite's beauty.

Safe travels and warm regards.

Dear Tomoti,

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with the tour and appreciated the flexibility during breaks—it’s great to know that the option to grab food quickly worked well for you.

We're also glad that the clear departure times and the guide’s helpfulness made your experience smooth and enjoyable. We'll be sure to pass along your kind words to the guide, especially about their informative commentary and willingness to take photos.

We hope to welcome you on another adventure with us soon!

Warm regards,
Extranomical Tours

Hello, Thank you for taking the time to write us a review. We are sorry to hear about your experience. It is true that the multilingual audio is available only through our app. We are working on finding a solution to accommodate varying needs in regard to using the multilingual audio. Thank you again for your valuable feedback. Lady Dive customer service team.
こんにちは、レビューを書くために時間を割いていただきありがとうございます。ご感想を頂戴しております。確かに、多言語音声はアプリを通じてのみ利用できます。私たちは、多言語オーディオの使用に関するさまざまなニーズに対応するソリューションを見つけるために取り組んでいます。貴重なご意見をいただき、誠にありがとうございました。レディダイブカスタマーサービスチーム。

温かいフィードバックをいただき、誠にありがとうございます！ツアーにご満足いただけたとのこと、またバス内でのドリンク、フルーツ、スナックなど、心遣いにご満足いただけたとのこと、大変嬉しく思います。また、ガイドが好印象を与えられたことを大変嬉しく思います。ガイドの存在は本当に大きな違いです。この度は弊社のツアーをお選びいただき、誠にありがとうございます。また近いうちに、皆様を冒険の旅にお迎えできる日を楽しみにしております。

Hello TOMOMI,

Thank you so much for sharing your feedback—we truly appreciate you taking the time.

We’re so glad to hear you had a great time in Yosemite and that the trip ran smoothly thanks to your guide’s thoughtful planning.

That said, we're very sorry for the discomfort during the bus ride, especially with the long travel time and the air conditioning issue on a warm day. This isn’t the level of comfort we aim to provide, and we’ve shared your comments with our team to help ensure a better experience going forward.

Your honesty means a lot to us, and we’re grateful you still had a memorable visit. We hope to welcome you again and provide a much more comfortable journey next time.

Please let us know if there's anything we can do for you.

Best Regards,
Extranonomical Tours