この度はご参加いただき誠にありがとうございます。
せっかくお申込みいただきましたのに、天候の影響で夜景が楽しめなかったとのこと、大変残念でなりません。
またのご利用の際には、ぜひ別のツアーをご利用していただければ幸いです。

Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you had with the audio guide and understand how disappointing it was not to enjoy the commentary in Japanese as you expected.

To clarify, the tour is led by an English-speaking guide, with the audio guide offered as additional support for foreign language guests. The app is GPS-triggered and plays automatically once downloaded, so Wi-Fi is not required. We regret this was not explained clearly and that our team was unable to assist on the day.

While we’re glad you still enjoyed the beauty of Yosemite, we sincerely regret that the commentary did not meet your expectations. Your feedback is invaluable, and we’ll be working with our team to improve support for audio guide users moving forward.

Dear Irie,

Thank you for taking the time to share your experience with us!
We’re glad to hear you found the ride comfortable and the bus well-equipped, and we appreciate your note about the air conditioning — that’s a helpful tip for future guests.

We’ve also noted your comments about the tour guide only making announcements on the bus. We’ll be sure to relay this feedback to our team, including the driver, so we can continue improving the quality and engagement of our tours. Your input is valuable in helping us deliver the best possible experience for all guests.

Thanks again for traveling with us — we hope to welcome you back on another tour soon.

Warm regards,
Extranomical Tours

Hi Yoshiki,

Thank you so much for your wonderful review! We’re thrilled to hear that Yosemite left such a strong impression on you—it truly is a breathtaking national park. It’s great that you were able to connect with the scenery from the movie and enjoy the fresh mountain air. We love your recommendation of bringing the whole family—what a perfect way to experience Yosemite!

We hope to see you on another adventure with us soon. ✨

Best regards,
Extranomical Tours

Hi Okuda,

Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed both the city tour and your visit to Alcatraz Island. It’s wonderful that the city portion gave you a great overview of San Francisco, and that the audio guide in Japanese made your time on Alcatraz easy to follow and enjoyable.

We really appreciate your feedback and hope to welcome you on another adventure with us in the future!

Best regards,
Extranomical Tours

この度はご参加いただき誠にありがとうございました。
写真もたくさん掲載していただき、楽しんでいただけたご様子が垣間見れます。
やはり山岳地帯となるので、電波はどうしてもつながりにくいのが欠点ですが、その代わり大自然を体験していただいたのが何よりです。
今度は早春の積雪が溶け出す時期（4月から6月）が水の量もあって見ごたえがあるので、そのころにまたご参加していただければ幸いです！

この度はご参加いただき誠にありがとうございました。
せっかくご参加いただいたのに、宿泊施設が停電だったとのこと、大変残念でありません。
お客様の準備万端なバッテリーのおかげで、思い出に残る写真も残せたことが何よりでございます。
ぜひまたご利用いただければ幸いです

この度はご参加いただき誠にありがとうございました。
ぜひまたリベンジで水量があるミラーレイクや滝を見ていただければと存じます！
積雪が溶け出す、4月から6月ごろがおすすめです。

Hi Kanda,

Thank you so much for your kind review! We're thrilled to hear that our tour staff helped guide you to the best spots and made your sightseeing experience enjoyable. It means a lot to us!

If you have a moment, we’d truly appreciate it if you could also leave a review on our Google page: https://g.page/r/CbApbwItPHcwEB0/review. Your feedback helps others discover our tours and supports our team. Thanks again!

Warm Regards,
Extranomical Tours

Hi Enomoto! Thank you so much for joining the tour — we’re really glad you chose to spend part of your trip with us. We're so sorry to hear the WiFi for the Japanese audio guide didn’t work properly, that’s definitely not the experience we want for our guests. Although we usually advise our guests to download the audio guide prior to the tour for a less hassle experience, your feedback gives us an opportunity to revisit our communications flow.

We’d love to make it right — is there anything we can do for you? Please feel free to reach out anytime!
— Extranomical Tours Team