観光ツアーのアクティビティ参加者レビュー一覧

Dear Irie,

Thank you for taking the time to share your experience with us!
We’re glad to hear you found the ride comfortable and the bus well-equipped, and we appreciate your note about the air conditioning — that’s a helpful tip for future guests.

We’ve also noted your comments about the tour guide only making announcements on the bus. We’ll be sure to relay this feedback to our team, including the driver, so we can continue improving the quality and engagement of our tours. Your input is valuable in helping us deliver the best possible experience for all guests.

Thanks again for traveling with us — we hope to welcome you back on another tour soon.

Warm regards,
Extranomical Tours

Hi Yoshiki,

Thank you so much for your wonderful review! We’re thrilled to hear that Yosemite left such a strong impression on you—it truly is a breathtaking national park. It’s great that you were able to connect with the scenery from the movie and enjoy the fresh mountain air. We love your recommendation of bringing the whole family—what a perfect way to experience Yosemite!

We hope to see you on another adventure with us soon. ✨

Best regards,
Extranomical Tours

Hi Okuda,

Thank you for sharing your experience with us! We’re so glad to hear that you enjoyed both the city tour and your visit to Alcatraz Island. It’s wonderful that the city portion gave you a great overview of San Francisco, and that the audio guide in Japanese made your time on Alcatraz easy to follow and enjoyable.

We really appreciate your feedback and hope to welcome you on another adventure with us in the future!

Best regards,
Extranomical Tours

この度はご参加いただき誠にありがとうございました。
写真もたくさん掲載していただき、楽しんでいただけたご様子が垣間見れます。
やはり山岳地帯となるので、電波はどうしてもつながりにくいのが欠点ですが、その代わり大自然を体験していただいたのが何よりです。
今度は早春の積雪が溶け出す時期（4月から6月）が水の量もあって見ごたえがあるので、そのころにまたご参加していただければ幸いです！

この度はご参加いただき誠にありがとうございました。
せっかくご参加いただいたのに、宿泊施設が停電だったとのこと、大変残念でありません。
お客様の準備万端なバッテリーのおかげで、思い出に残る写真も残せたことが何よりでございます。
ぜひまたご利用いただければ幸いです

この度はご参加いただき誠にありがとうございました。
ぜひまたリベンジで水量があるミラーレイクや滝を見ていただければと存じます！
積雪が溶け出す、4月から6月ごろがおすすめです。

Hi Kanda,

Thank you so much for your kind review! We're thrilled to hear that our tour staff helped guide you to the best spots and made your sightseeing experience enjoyable. It means a lot to us!

If you have a moment, we’d truly appreciate it if you could also leave a review on our Google page: https://g.page/r/CbApbwItPHcwEB0/review. Your feedback helps others discover our tours and supports our team. Thanks again!

Warm Regards,
Extranomical Tours

Hi Enomoto! Thank you so much for joining the tour — we’re really glad you chose to spend part of your trip with us. We're so sorry to hear the WiFi for the Japanese audio guide didn’t work properly, that’s definitely not the experience we want for our guests. Although we usually advise our guests to download the audio guide prior to the tour for a less hassle experience, your feedback gives us an opportunity to revisit our communications flow.

We’d love to make it right — is there anything we can do for you? Please feel free to reach out anytime!
— Extranomical Tours Team

Thank you so much for sharing that! Seeing climbers on El Capitan is always such a thrilling surprise — it really puts into perspective how massive and iconic the rock face is. We're also glad to hear that David made your experience even more enjoyable. We'll be sure to pass along your kind words to him! 😊

Hi Daini Amemiya,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding communication and time management. We deeply appreciate your honesty—it helps us understand where we need to do better.
We’re reviewing this tour closely to ensure clearer explanations and more efficient scheduling in the future. Your input is invaluable, and we’re grateful you took the time to help us grow.

Best regards,
Extranomical Tours

Hi Yukiko,

Thank you for your detailed and thoughtful feedback. We’re truly sorry for the difficulties you and others experienced, especially with the Japanese audio guide and communication challenges. Your kind words about Gino mean a lot, and we’ll be sure to share them with him.

We also understand your concern about the return meeting situation—tour management and clarity in communication are top priorities, and we’ll work to improve our guidance and procedures.

Your comments are truly helpful in making our service better. We’re grateful you took the time to share, and we’re glad you could still enjoy Yosemite’s incredible beauty. Please let us know if there's anything you need further assistance with.

Warm Regards,
Extranomical Tours

Thank you ATSUSHI, for sharing your thoughtful review of your Yosemite tour experience. We're delighted to hear that you were able to fully enjoy the grandeur of Yosemite, including iconic sights like Half Dome, the dynamic waterfalls, and the surrounding mountains. It's wonderful that you had some free time for trekking and appreciated the driver's strong service spirit, despite the challenges of balancing driving and guiding.

We also appreciate your constructive feedback regarding the early start times and the language barrier you encountered. We understand how important clear communication is, especially for international guests. Your suggestion to check the meeting place in advance is valuable and will be considered to improve the experience for future travelers.

Thank you once again for your insights. We hope to welcome you back on another tour, perhaps with an overnight stay to allow for a more relaxed exploration of Yosemite's beauty.

Safe travels and warm regards.

この度はお申込みいただき誠に有難うございます。
写真もたくさん掲載いただき、お天気にも恵まれたようで、喜ばしい限りです！
ヨセミテは圧倒的な自然美がお楽しみいただける世界遺産！満喫していただいたご様子でなによりです。
またのご利用をお待ちしております。