Thank you so much for sharing that! Seeing climbers on El Capitan is always such a thrilling surprise — it really puts into perspective how massive and iconic the rock face is. We're also glad to hear that David made your experience even more enjoyable. We'll be sure to pass along your kind words to him! 😊

Hi Daini Amemiya,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding communication and time management. We deeply appreciate your honesty—it helps us understand where we need to do better.
We’re reviewing this tour closely to ensure clearer explanations and more efficient scheduling in the future. Your input is invaluable, and we’re grateful you took the time to help us grow.

Best regards,
Extranomical Tours

Hi Yukiko,

Thank you for your detailed and thoughtful feedback. We’re truly sorry for the difficulties you and others experienced, especially with the Japanese audio guide and communication challenges. Your kind words about Gino mean a lot, and we’ll be sure to share them with him.

We also understand your concern about the return meeting situation—tour management and clarity in communication are top priorities, and we’ll work to improve our guidance and procedures.

Your comments are truly helpful in making our service better. We’re grateful you took the time to share, and we’re glad you could still enjoy Yosemite’s incredible beauty. Please let us know if there's anything you need further assistance with.

Warm Regards,
Extranomical Tours

Thank you ATSUSHI, for sharing your thoughtful review of your Yosemite tour experience. We're delighted to hear that you were able to fully enjoy the grandeur of Yosemite, including iconic sights like Half Dome, the dynamic waterfalls, and the surrounding mountains. It's wonderful that you had some free time for trekking and appreciated the driver's strong service spirit, despite the challenges of balancing driving and guiding.

We also appreciate your constructive feedback regarding the early start times and the language barrier you encountered. We understand how important clear communication is, especially for international guests. Your suggestion to check the meeting place in advance is valuable and will be considered to improve the experience for future travelers.

Thank you once again for your insights. We hope to welcome you back on another tour, perhaps with an overnight stay to allow for a more relaxed exploration of Yosemite's beauty.

Safe travels and warm regards.

この度はお申込みいただき誠に有難うございます。
写真もたくさん掲載いただき、お天気にも恵まれたようで、喜ばしい限りです！
ヨセミテは圧倒的な自然美がお楽しみいただける世界遺産！満喫していただいたご様子でなによりです。
またのご利用をお待ちしております。

Dear Tomoti,

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with the tour and appreciated the flexibility during breaks—it’s great to know that the option to grab food quickly worked well for you.

We're also glad that the clear departure times and the guide’s helpfulness made your experience smooth and enjoyable. We'll be sure to pass along your kind words to the guide, especially about their informative commentary and willingness to take photos.

We hope to welcome you on another adventure with us soon!

Warm regards,
Extranomical Tours

この度はご参加いただき誠に有難うございました。
現地にもお客様がお愉しみいただけたと連絡させていただきました。
またのご利用をお待ちしております。

Thank you for sharing your review and time with us!

温かいフィードバックをいただき、誠にありがとうございます！ツアーにご満足いただけたとのこと、またバス内でのドリンク、フルーツ、スナックなど、心遣いにご満足いただけたとのこと、大変嬉しく思います。また、ガイドが好印象を与えられたことを大変嬉しく思います。ガイドの存在は本当に大きな違いです。この度は弊社のツアーをお選びいただき、誠にありがとうございます。また近いうちに、皆様を冒険の旅にお迎えできる日を楽しみにしております。

私のご案内に最高の評価を頂きまして本当にありがとうございました。更なるサービスの向上を目指す励みになります。引き続きのご支援を宜しくお願い致します。

Hello TOMOMI,

Thank you so much for sharing your feedback—we truly appreciate you taking the time.

We’re so glad to hear you had a great time in Yosemite and that the trip ran smoothly thanks to your guide’s thoughtful planning.

That said, we're very sorry for the discomfort during the bus ride, especially with the long travel time and the air conditioning issue on a warm day. This isn’t the level of comfort we aim to provide, and we’ve shared your comments with our team to help ensure a better experience going forward.

Your honesty means a lot to us, and we’re grateful you still had a memorable visit. We hope to welcome you again and provide a much more comfortable journey next time.

Please let us know if there's anything we can do for you.

Best Regards,
Extranonomical Tours