Thank you so much for your lovely feedback, it is much appreciated

Issy様へ

このたびは貴重なご感想をお寄せいただき、誠にありがとうございます。

気球ツアーにつきまして、送迎を担当した日本人ドライバーへの温かいお言葉をいただき、大変嬉しく拝見いたしました。安心してご参加いただけたとのこと、スタッフ一同にとって何よりの励みでございます。

また、グリーン島でのシュノーケリングもスムーズにご案内でき、お楽しみいただけたとのこと、大変光栄に存じます。

今後もお客様にご満足いただけるサービスを提供できるよう努めてまいりますので、また機会がございましたらぜひご参加くださいませ。

心よりお礼申し上げます。

Hot Air Balloon Cairns staffより

We are thrilled to hear how much you enjoyed your helicopter experience with us. Thank you for sharing your feedback

モズ様
好評価をどうもありがとうございます。お楽しみ頂けたようで、私達もとても嬉しいです。家族経営の小さなワニ園ですがこれからもより良いワニ園をつくって参ります。ご来園どうもありがとうございました。

Please accept our deepest apologies for the incredibly distressing experience you had with your helicopter tour. We are truly sorry that what should have been a highlight of your Cairns trip turned into such a disappointing and upsetting ordeal, even bringing you to tears. This is absolutely not the experience we want for any of our guests.

We understand you traveled to Cairns specifically for unique tours like this, and to have your plans disrupted, especially with limited time, is unacceptable. We genuinely regret the confusion, lack of clear communication, and frustration you endured trying to resolve this on the boat and Green Island.

We truly hope that despite this deeply regrettable incident, you might reconsider visiting Cairns and the Great Barrier Reef. We would welcome the opportunity to show you the exceptional service we aim to provide.

Kind regards
Kel - Head of Customer Engagement

Thank you for taking the time to leave this feedback, it is very much appreciated. I am thrilled that you had such a good experience when traveling with us on the Helicopter, and I will be sure to pass your feedback through to the Reef Partner regarding the seasick tablets.
Kind regards
Kel

So glad to hear you had a great day, the weather looks perfect on the day you travelled to the reef.
Kind regards
Kel