Hello Nono.

We appreciate your effort to post a review.

We are glad our airport desk makes it easy to connect with your driver, and that he was able to assist by dropping you at Macca's rather than your hotel!

We hope you return soon; we look forward to welcoming you on-board again.

Hi KAO,
Thanks for making time to post a review of Exemplar.
I am pleased we were able to look after you so well after the difficulties of delayed flights.
The drive to Port Douglas is very scenic. I hope next time you visit our friendly drivers can keep you awake to enjoy it!
Safe travels!

Hi.
Thanks for the glowing review.
We do our very best to be on time for all our passengers, to ensure they get the most out of their holiday, without stress.
We hope we can welcome you back soon.

Thank you for your review.
We provide services 24 hours a day! I am glad your arrival was simple and enjoyable.
We hope we can be of service again soon.

Hi Eve-chan,
Thank you for making time to write a review.
We are happy you you were pleased with your driver. We are proud of their friendly cheerful service to passengers.
We hope we can welcome you back to Cairns soon.

Hi Tommy,
Thank you for making time to write a review.
We are happy you you were pleased with your driver. Several of our drivers do speak Japanese, but many do not. All our drivers have some simple translation cards to assist.
We have a large fleet, and are constantly replacing older vehicles.
We hope we can welcome you back to Cairns soon.

今回、申し込みして頂いて、感想感や大事なフィードバックをいただき、誠に有難うございます。
今回はドライバーは見つけづらい場所に居たこととパースの情報や案内は足りないように感じられて、ドライバーに十分注意しました。
このような体験をされてしまい、本当に申し訳ありませんでした。
通常、到着の出てくるところで、サインボードを持って、お待ちしております。
車の中はパースについての案内と現地についての相談もさせて頂いています。
今回の感想は例外と思い、ご指摘頂きました点、場所の改善、
今後誤解のないように改善をさせて頂きます。

Hi Ryu,
Thanks for the review!
It is great you found your Exemplar transfer easy to find. Our drivers are excellent, and we track all incoming flights.
We hope you had a wonderful holiday, and visit us again soon.

Thank you for making time to write a review.
We are happy you you were pleased with your driver. I will enquire regarding the drivers error in not checking seatbelts.
We hope we can welcome you back to Cairns soon.

Hello Hey
Thanks for writing your review.
We are happy you you were pleased with your driver, and found meeting him easy. We are proud of their friendly cheerful service to passengers.
We hope we can welcome you back to Cairns soon.

Hi Mura-san.
Thank you for a five-star review.
You must have enjoyed a transfer in one of our new Camry hybrid sedans. They are very comfortable.
We hope you come and visit again soon.

この度は送迎の依頼を頂き、有難うございました。又、丁寧にレビューも頂き、誠に有難うございます。おもてなしの心を感じられたようで、嬉しいです。
次回もパースへのお越しをお待ちしております。

Thank you for making time to write a review.
We are happy you you were pleased with your driver, but will raise the issue of driving too fast with her.

We hope we can welcome you back to Cairns soon.

Hi.
Thank you for your five-star review.
Last minute flight changes are annoying!
We are glad we could assist, and change your transfers to suit.
Please visit us again soon.

口コミ有難うございます。パースでの旅を楽しんで頂けたようで何よりです。
又、パースにいらしてください。

Hello KANG
Thank you for making time to write a review.
We are happy you you were pleased with your driver. We are proud of their friendly cheerful service to passengers.
We hope we can welcome you back to Cairns soon.

Hi Apican,
Apologies for the driver not stopping directly in front of your hotel. That is not reaching our usual service expectations.
Thank you for choosing Exemplar; we hope you come and visit again soon.

Thank you for a second review.
Unfortunately your driver was delayed by road conditions and wet weather on the day. WE are pleased you had no issues checking in to your flight.
Please come visit again soon!

Thank you for making time to write a review.
Our drivers are aware there can be unexpected delays in Customs/Immigration.
We are happy you you were pleased with your driver. We are proud of their friendly cheerful service to passengers.
We hope we can welcome you back to Cairns soon.

Y&Rさま

この度は弊社主催のサファリツアーをご利用頂き、ありがとうございます。
とても有り難いコメントを頂き、シェーンの励みとなります。
雨が続いていた時期でしたので、ツアーご参加前に是非見たいとリクエストを頂いておりましたカモノハシもご覧頂けるか難しい状況でした。
雨季は乾季と比べて、それも大雨が続いてしまうとサファリツアーで動物に遭遇出来るチャンスがどうしても低くなります。
それでも当日は雨天にも関わらずY＆Rさまの願いが通じて、カモノハシを無事にご覧頂けて良かったです。
新婚旅行の良い思い出になったとお伺いして、私達もとても嬉しいです。
是非またアニバーサリー旅行としてお二人でケアンズへ遊びにいらして下さいね。
次回お会いできる日を楽しみにしています。

Hi Mika,
Thanks for making time to post 4 reviews of your experiences with Exemplar!
We apologise for the delay in meeting you at your hotel on the 22nd. Traffic delays were beyond our control. Happily we were on time for your remaining 3 transfers, including the Arrival pick up off a flight delayed by 7 hours. Our Ops team track flight arrival times, and do all they can to adjust our driver and vehicles to minimise problems these delays cause.
We hope we can welcome you back to Cairns soon.

Thank you.

Thank you!

Thank you.

Hi Kata.
Thanks for making time to write a review, and congratulations to your nephew on his graduation!
We are pleased you enjoyed your transfer, and that our driver could assist with check-in. Our drivers all are very warm and welcoming, and have lots of valuable information the like to share..
We hope we can welcome you back to Cairns soon

Hi Aki.
Thanks for making time to write a second review; We are pleased you enjoyed our services when you departed Cairns for home..
We hope we can welcome you back soon

akiさま

前回ケアンズへのご旅行の際には弊社の貸切ツアーをご利用頂き、ありがとうございました。
ツアー参加後すぐにコメントを頂いておりましたのに、返信が大変遅くなり失礼致しました。

最初にakiさまよりツアーのお申し込みを頂きました時には昨年末のケアンズでの豪雨の影響でアサートン高原からパロネラパークへ通じる道路が寸断されており
ご希望どおりのツアーをご案内出来るか未定でしたが無事に当初の予定通りにご案内できて安心致しました。
お子様の卒業記念に２家族でのご旅行を是非思い出に残る旅にとお伺いしておりましたので、あいにくの天気ではありましたが
十分ご満足頂ける１日をお過ごし頂けましたようで本当に良かったです。

またいつか皆さんでご一緒にケアンズへ遊びにいらして下さいね。
次回お会い出来る日を楽しみにしております。

Hi Aki.
Thanks for making time to write a review; We are pleased your driver was able to help you check-in to your hotel and make your holiday more enjoyable.
We hope we can welcome you back to Cairns soon