Reviewed by: ささみ
The unlimited subway rides and the variety of facilities available for free made it possible to enjoy sightseeing all day long. There were many spots I wanted to visit, but since I couldn't go to all of them, I selected a few key places to explore. The Tsutenkaku Tower had a wait time of over 40 minutes, so I had to give up on that due to time constraints, but it has become a spot I want to visit next time. Considering the usual transportation and entrance fees, I think it's a great deal.
地下鉄に乗り放題だし、無料で体験出来る施設も
充実していて1日中 思い切り観光が出来ました。
行きたいスポットはたくさんありましたが、全部は行けないので 厳選した数箇所を巡りました。
通天閣は40分以上の待ち時間があって 時間の都合上あきらめましたが 次回機会があれば行きたいスポットになりました。通常の移動と入場料を考えるとお得だと思います。
| Rating: | |
|---|---|
| Packages: | 【2024年3月までのご購入】1日券 |
| Attended as: | Families |
| Posted on: | 2023/04/09 |
| Activity Date: | 2023/03/11 |
Reviewed by: Itashige
On the day of the trip, the sea was calm, so there was no rocking, and I was able to enjoy the boat journey very smoothly. All seats are reserved, which is reassuring.
当日は海自体が穏やかだったこともあり、揺れも無くとてもスムーズに船の旅を楽しめました。
座席も全席指定で安心です。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/19 |
Reviewed by: ニック
It is a few hundred yen cheaper than the regular price. Seat selection is not available. We used it with a few people, but it was nice that seats were arranged in a line! Depending on the season, it might be fully booked, but there was plenty of space, and we were able to spend time on the boat without particularly worrying about those around us.
通常の値段より数百円安くなります。座席指定はできません。数人で利用しましたが、並んで席が設けられていたのでよかったです!シーズンによっては満席なのでしょうが座席に余裕もあり、周りを特に気にすることなく船の中で過ごしました。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/20 |
Reviewed by: 五島へ
I was nervous about using it for the first time, but there were no problems at all. After making the reservation, I paid the money and received a confirmation email. I felt reassured because they kept me informed through email.
初めて利用で乗車するまでドキドキしましたが何の問題もありませんでした。予約申し込みをしたら、お金を払い、確定のメールがきます。メールでお知らせをきちんとしてもらえるので安心しました。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/19 |
Reviewed by: 初めまして
I couldn't purchase a round trip, so I bought one-way tickets instead, but it went smoothly. I thought it was kind of them to send an email notification as the date approached. I will definitely use this service again next time!
往復では購入できず片道ずつの購入でしたが、スムーズでした。間近になるとメールでお知らせも届き親切だと思いました。次回も利用させていただきます!
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/19 |
Reviewed by: ハワイ
We used it for six people, and it was about 3,000 yen cheaper for the round trip compared to usual. The seats are only known on the day, but we were able to board very smoothly. I would like to use this again when I go to Goto next time.
6人で利用しましたが通常より6人合計が往復で3000円ほど安くなりました。座席は当日しかわかりませんが、とてもスムーズに乗車できました。次回五島に行く際もこちらを利用したいと思います。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/03/18 |
Reviewed by: つきりん
Due to other ferries being canceled because of weather conditions before the scheduled date of the jet foil reservation, my itinerary was delayed. However, the staff at Kyushu Shoka kindly changed the date of my jet foil reservation.
ジェットフォイル予約日程より前の工程で、気象条件の他のフェリーが欠航になったせいで旅程が後ろ倒しになってしまったのですが、こちらで予約してたジェットフォイルの日程も九州消化さんに快く変更して頂きました。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Couples |
| Posted on: | 2023/04/08 |
| Activity Date: | 2023/04/07 |
Reviewed by: ***
Reservations can be made a month in advance, and exchanging tickets before boarding is easy—just show your mobile screen. I'm glad I used this service. I was worried about my luggage (suitcase), but as long as it's not too large, you can place it in the shared space on the ship. However, I think it's necessary to organize your belongings since you can't bring your suitcase close to your seat.
1ヶ月前から予約ができ、また、乗船前のチケット交換も携帯画面を見せるだけで簡単。利用して良かったです。
手荷物(スーツケース)を心配してましたが、よほど大きいものでなければ、船内の共有スペースに置くことができます。但し、自席近くにスーツケースを持ち込むことはできないので荷物の整理は必要だと思います。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/04 |
| Activity Date: | 2023/03/23 |
Reviewed by: ***
When using the jet foil, a free shuttle bus is provided from Narao Port to Arikawa Port, making subsequent sightseeing smooth. The ticket exchange before boarding was also easy and convenient, as it only required showing the mobile screen.
ジェットフォイル利用だと、奈良尾港から有川港まで無料のシャトルバスが用意されていて、その後の観光がスムーズにできました。
乗船前のチケット交換も携帯画面を見せるだけで簡単で良かったです。
| Rating: | |
|---|---|
| Packages: | 福江港⇒奈良尾港(ジェットフォイル) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/04 |
| Activity Date: | 2023/03/25 |
Reviewed by: c&y
I drove around Fukue Island for a day and returned to Nagasaki by jet foil. The Goto udon, kankoro mochi, and the onisaba sushi and bento I bought at Fukue Port Terminal were delicious!
福江島を一日ドライブして帰りもジェットフォイルで長崎に帰ってきました。五島うどん、かんころ餅、福江港ターミナルで買った鬼鯖寿司やお弁当、美味しかったー
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/11 |
Reviewed by: c&y
I stayed in Nagasaki and made a round trip to Fukue for the day. It was very convenient to just show the smartphone screen at the ticket counter to exchange for tickets. I was also able to visit the long-desired Osezaki Lighthouse.
長崎に宿泊して、日帰りで福江往復してきました。窓口でスマホ画面を提示するだけでチケット交換ができ、とても便利でした。念願の大瀬崎灯台にも行く事ができました。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/11 |
Reviewed by: ウミガメさん
The explanation was very thorough. They covered delicious taco places and the desired locations well. I will definitely use their services again if the opportunity arises.
とても丁寧に説明していただきました。
美味しいタコスのお店や希望の場所もしっかり網羅できました。
また機会があれば是非利用します。
| Rating: | |
|---|---|
| Packages: | 普通車プラン(~4名) |
| Attended as: | Families |
| Posted on: | 2023/04/02 |
| Activity Date: | 2023/03/08 |
Reviewed by: くまさん。
My first time on Fukue Island! There were several travel options like planes and ferries, but due to time constraints, I took the jet foil. The staff at the port and on the boat were all very polite, making for a pleasant boarding experience! I had made the payment online, and I was able to purchase it at a good price, which made both my wallet and my heart happy!
初めての福江島!飛行機、フェリーいくつか渡航手段はありましたが時間の関係でジェットフォイルに。港や船の職員さん皆さん丁寧な方ばかりで気持ちよく乗船できました!WEBで決済していたし、お安く購入できてお財布も心もハッピーでした!
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/11 |
Reviewed by: くまさん。
It was the return trip from Fukue Island to Nagasaki. Unfortunately, it was rainy, which affected visibility and caused some swaying, but it was a boat journey of just under two hours, and since I was alone, I was able to relax. The view from the second-floor seating was especially nice!
福江島から長崎への復路でした。あいにく雨で視界や揺れはありましたが2時間弱の船旅、1人という事もありゆっくりできました。特に2階席が眺めが良かったです!
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/04/01 |
| Activity Date: | 2023/03/12 |
Reviewed by: ソフィア
I took the first jet foil to Goto. I actually wanted to go slowly by ferry, but since I was participating in a day tour of the island, I opted for the jet foil. I left the hotel before sunrise and walked to Nagasaki Port, where the surroundings were bright and magical. There were mostly men at the terminal, which made me a bit anxious, but the boarding process and the journey were smooth, and I arrived at Fukue Port in no time.
朝1便のジェットフォイルで五島へ。本当は、フェリーでゆっくり行きたかったのですが、1日島内観光に参加する為、ジェットフォイルで。日の出前にホテルをでて、長崎港まで徒歩でむかいましたが、周辺は明るく幻想的でした。ターミナルには、男性ばかりだったので、ちょっと不安でしたが、搭乗手続きも、乗船中もスムーズで、あっという間に福江港に着きました。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Friends |
| Posted on: | 2023/04/01 |
| Activity Date: | 2022/12/06 |
Reviewed by: ソフィア
I used this service for a one-day tour of Goto. I was worried about making it back in time for my return flight, but it felt like everything else was arranged around this jet foil since there are only two departures a day, so I was able to return with peace of mind.
五島1日周遊の為、利用しました。帰りの便に間に合うのか不安でしたが、1日2便しかないせいか、このジェットフォイルに合わせて他の事が回っている感じで安心して帰ってきました。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Friends |
| Posted on: | 2023/04/01 |
| Activity Date: | 2022/12/06 |
Reviewed by: モリス
There was quite a bit of space in the seating area, yet I was squeezed in the middle of a three-person seat. My neighbor insisted on sitting next to me because it was assigned, but I wished the three empty seats behind us had been filled freely.
客席にかなり余裕があるのに3人席真ん中に挟まれた。指定だからと隣人は無理に座るが後ろの3人空席に自由に座って欲しかった。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Couples |
| Posted on: | 2023/03/26 |
| Activity Date: | 2023/02/27 |
Reviewed by: アオイ
Initially, I planned to take the jet foil on the way there and the ferry on the way back, but considering dinner time, I decided to take the jet foil back as well. It was comfortable without any shaking, but I didn't realize that I had to keep my seatbelt on the whole time and couldn't go out on deck. I was expecting the essence of a sea voyage, so if I had the time, I would have preferred the ferry.
当初は行きにジェットフォイル、帰りにフェリーのつもりで考えていましたが、夕飯の時間を考えて帰りもジェットフォイルにしました。
揺れずに快適ですが、ずっとシートベルトを着けていなければならず、甲板に出れないことを知りませんでした。
船旅のエッセンスを期待していたので、時間があるならフェリーだなと思いました。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/03/25 |
| Activity Date: | 2023/03/04 |
Reviewed by: りんこ
I used this service to travel from Nagasaki Port to Fukue Port. It was my first time using it, and I was a bit anxious, but I was able to get my ticket very smoothly just by showing the screen on my smartphone at the counter, which was a great help. Although the weather was unfortunate, I hardly felt any turbulence and arrived in no time. The courteous service from the staff also left a good impression.
長崎港から福江港へ向かう際利用しました。
初めての利用で不安でしたが、窓口で画面に表示したスマホを見せるだけで、とってもスムーズに発券していただき助かりました。
あいにくのお天気でしたが、ほとんど揺れを感じる事なくあっという間に到着しました。
係の方の丁寧な対応も好印象でした。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/03/24 |
| Activity Date: | 2023/03/22 |
Reviewed by: ほりちゃん
This was my second time using the service. I thought I would just enjoy the view from the window due to time constraints, but I was taken to the observation deck, and on the way back, I was guided to spots I hadn't planned to visit. I had a great time. Thank you very much!
2回目の利用。
時間的に厳しいかなと思い、車窓から眺めるだけの予定でいたところ展望台まで連れて行っていただき、帰り道には予定のなかったスポットにも案内いただき、とても楽しめました。本当にありがとうございました。
| Rating: | |
|---|---|
| Packages: | 普通車プラン(~4名) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/03/22 |
| Activity Date: | 2023/03/18 |
Reviewed by: リルハ
I used the Sky Hop Bus for the first time.
★Morning Blue Course → Bought a lunch bento at Marunouchi Building → Thought about where to get off while riding the first Red Course → Moved seats without getting off the Red Course → For the second time, got off at the place I had thought of during the first ride and enjoyed a late lunch while taking in the scenery → Returned to Marunouchi on the Red Course… it was very nice★ The Green Course is close to my home, and I've been there many times, but since the frequency is low, I avoided taking it this time. (I made a reservation based on the cherry blossom forecast, but only early-blooming cherry blossoms were out… this is natural, so it doesn't affect my evaluation.)
I misunderstood that I could only ride from the Marunouchi ticket center with just the voucher, so I had some questions and called in advance. They answered my questions politely. The staff who were waiting when I arrived also provided accurate advice for my questions, thank you very much. It was very helpful. The guides varied by person. Some provided commentary in Japanese and English in addition to the earphone announcements (like "If you turn at this intersection, you can see the Tokyo Skytree right in front of you") and would announce the next bus stop, while others had almost no guidance and were quite silent. It seems there are no set rules. When I asked questions, some would summarize the key points, while others loved to talk and wouldn't stop… I was a bit confused by the constant chatter since I wanted to enjoy the scenery. Since there were many foreigners, I wonder if it was easier for us Japanese to talk? But overall, I was satisfied. Although I live in Tokyo, I thought I could go anytime, yet I rarely visit places like this, so I highly recommend it. I had a refreshing time enjoying the beautiful views and smiles of spring. I truly enjoyed the post-COVID Tokyo experience. I talked with my friends about wanting to try the autumn foliage course next time. Thank you for your assistance!
スカイホップバスを初めて利用しました。
★朝のブルーコース→ 丸ビルでお弁当ランチ購入→1度目赤コースを乗車しながら降りたいところを考える→赤コース降りないで席移動→2度目は、1度目に考えた場所で降車して景色を観ながら遅めのランチ→赤コースで丸の内へ戻る…とても良かったです★緑コースは家から近く何度も行ったところですし、緑は本数が少なくて時間が合わす乗車を回避しました。(開花予報で予約しましたが、桜は早咲きのみ…これは自然のことなので、評価には入ってません)
バウチャーだけでは、丸の内のチケットセンターのみの乗車しか出来ないのかと勘違いして、疑問がわき、事前に電話で問い合わせしました。丁寧に答えてくださいました。着いた時に待っててくださったスタッフの方も質問に的確にアドバイスくださり、ありがとうございました。とても助かりました。ガイドさんは人によって違いました。イヤホンのアナウンスとは別に日本語と英語でガイドしてくださったり(この交差点を曲がると目の前にスカイツリーが観えますとか)次は○○バス停ですと声掛けしてくださる方と、ほぼガイドなし、シーンとしている方で様々で、決まりはないようです。質問した時には まとめて要所を答えてくださる方と、お話が好きで止まらない方…景色を観たいので、話が止まらないのは少々困惑しました。外国の方々が多いので日本人の私たちは話しやすかったのかしら?でも総合的に満足でした。東京在住ですが、いつでも行けると思い、そうは言っても実はなかなか行かないところを周ってくださるのでオススメです。展望良く笑顔の多い春の時間を過ごせ、リフレッシュできました。コロナ明けのthe東京 改めて満喫させてもらいました。また秋の紅葉コース行ってみたいなって友人と話しました。お世話になりました!
| Rating: | |
|---|---|
| Packages: | 【2/29まで】1日券 |
| Attended as: | Friends |
| Posted on: | 2023/03/21 |
| Activity Date: | 2023/03/20 |
Reviewed by: CCC
It's cheaper than buying directly from the airline, and the process was smooth since I only had to show the voucher on my screen.
直接運航会社から買うより安いですし、手続もバウチャーの画面見せるだけでスムーズにできて良かったです。
| Rating: | |
|---|---|
| Packages: | 福江港⇒奈良尾港(フェリー2等) |
| Attended as: | Families |
| Posted on: | 2023/03/21 |
| Activity Date: | 2023/03/19 |
Reviewed by: ひろあき
I used the round trip from Nagasaki Port to Fukue Ferry Terminal and a one-day sightseeing tour.
The ferry took about three hours, which felt just right, so I wasn't tired and it was great.
I rented a bicycle at the Fukue Tourist Information Center to get around, but I realized that it's quite inconvenient without a bike.
Next time, I want to take my time and explore on a rental bike.
長崎港から福江フェリーターミナルまでの往復と、1日観光ツアーを利用しました。
フェリーは3時間くらいでしたが、ちょうどよいくらいで着いたので、疲れもなく良かったです。
福江の観光案内所でレンタルサイクルを借りて移動しましたが、最低限自転車がないと不便だなあって思いました。
今度はゆっくりレンタルバイクで観光したいなって思いました。
| Rating: | |
|---|---|
| Packages: | 福江港⇒長崎港(フェリー2等) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/03/19 |
| Activity Date: | 2023/03/17 |
Reviewed by: ルコク
The weather I was worried about turned out to be clear, making for a very comfortable trip. I was able to travel quite pleasantly. The ride was not very bumpy; it truly felt like a jet foil.
心配していた天気も晴れてとても快適な旅でした。大変気持ちよく旅行ができました。車内はあまり揺れ子さすがジェットフォイルと言う感じでした。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Couples |
| Posted on: | 2023/03/19 |
| Activity Date: | 2023/03/18 |
Reviewed by: えみたん
The taxi did not arrive. I was only charged on my credit card. I didn't even receive a phone call.
I plan to file a report.
No matter how long I waited, the taxi never came, and I was left alone at the airport. It was the worst.
I was charged 13,000 yen on my credit card.
Which taxi company did you charter?
タクシーが来ませんでした。クレジットでお金だけとられました。電話すら掛かってきませんでした。
被害届けを出す予定です。
いつまで待ってもタクシーが来なくて、空港にポツリ残されました。最悪でした。
13,000円だけクレジットカード決済されてました。
どこのタクシー会社にチャターしたのですか?
| Rating: | |
|---|---|
| Packages: | 【普通車】空港⇒別府 |
| Attended as: | Couples |
| Posted on: | 2023/03/12 |
| Activity Date: | 2023/03/10 |
Reviewed by: まっちゃん
You can relax comfortably inside the ferry. The restrooms were clean. Perhaps because the weather was nice, the boat didn't sway at all.
フェリーの中ではゆっくりと過ごすことが出来ます。
トイレもきれいでした。
天気が良かったためか船は揺れることもなかったです。
| Rating: | |
|---|---|
| Packages: | 奈良尾港⇒福江港(フェリー2等) |
| Attended as: | Families |
| Posted on: | 2023/03/07 |
| Activity Date: | 2023/02/27 |
Reviewed by: まっちゃん
The hotel breakfast is served from 7:00 AM, and I thought it would be difficult to check in 30 minutes before the 8:00 AM flight, but they said it would be fine if I came 15 minutes early, so I made it in time. I was able to inquire about the ferry starting around 6:40 AM. There is no parking at the ferry terminal, but the municipal parking lot in front of the port was 500 yen for the whole day.
ホテルの朝食が7時~で、8時の便30分前まで受付するのは
難しいと思ったのですが、
15分前に来てもらえば大丈夫ということで
間に合いました。
6:40分ごろから船の問い合わせができました。
フェリー乗り場の駐車場はありませんが、
港の前の市営駐車場は一日500円でした。
| Rating: | |
|---|---|
| Packages: | 福江港⇒奈良尾港(フェリー2等) |
| Attended as: | Families |
| Posted on: | 2023/03/07 |
| Activity Date: | 2023/02/27 |
Reviewed by: アオイ
The meeting time was set for 7:10, and since it seemed like I would be cutting it close, I exchanged my ticket the day before. Once I had completed the exchange, I was told that as long as I arrived by the boarding time (10 minutes before departure), I would be fine. I was worried about whether I could make it after having breakfast at the hotel, but I made a taxi reservation, and I was able to eat and still make it on time. The boat was completely stable and comfortable, but the seating was spaced like a bus, and seat belts were mandatory. Since it was fully booked that day, once you sat down, you basically couldn't move. If I had more time, taking the ferry one way might have been nice.
集合時間が7時10分となっており、ギリギリになりそうだったため、前日にチケットを引き換えました。
引き換えを済ませておけば、乗船時間(出発の10分前)までに着いていれば良いとの事。
ホテルの朝食を食べて間に合うか気になっていたのですが、タクシーの予約をしておき、食べてからでも間に合いました。
船は全く揺れず快適でしたが、座席はバス位の間隔でシートベルト必須、当日は満席だったので一度座ると基本動けません。
時間に余裕があれば片道はフェリーでも良かったかな。
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Families |
| Posted on: | 2023/03/06 |
| Activity Date: | 2023/03/04 |
Reviewed by: モリス
The pickup was easy to understand, and the response during the return was quick, which was helpful. The explanation was provided politely by a female staff member, but the loud, energetic voice of the male staff member at the adjacent counter was so overwhelming that it drowned out our conversation.
お迎えはわかりやすく、返却時の対応は早くて助かりました。説明は女性に丁寧に対応していただきましたが、隣の男性受付の元気な大きい声はこちらの会話を打ち消すほどでした。
| Rating: | |
|---|---|
| Packages: | 奈良尾港⇒長崎港(ジェットフォイル) |
| Attended as: | Couples |
| Posted on: | 2023/03/04 |
| Activity Date: | 2023/03/03 |
Reviewed by: しゅうちゃん
Masks are still essential to avoid the three Cs (closed spaces, crowded places, and close-contact settings). I hope to have a comfortable trip while doing my best to follow good manners!
まだマスクは3密を避けるためには必需品です。マナーは極力守りながら快適な旅になればいいかと思います!
| Rating: | |
|---|---|
| Packages: | 長崎港⇒福江港(ジェットフォイル) |
| Attended as: | Solo Travelers |
| Posted on: | 2023/03/02 |
| Activity Date: | 2023/02/23 |
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Reply from activity provider
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Dear Emitan,
Thank you very much for sharing your experience. I can imagine how disappointing it must have been not to be able to board the shuttle taxi despite having made a reservation in advance. I sincerely apologize on behalf of the operating company for the inconvenience caused during your trip.
Regarding the travel expenses you paid in advance, we have processed a full refund to your credit card account. (Please note that the timing of the refund may vary depending on your card issuer, so I recommend checking with them for specific details.)
I understand that this cannot compensate for the discomfort you experienced during your valuable trip, but I hope it can serve as a small relief.
We have received a report from the operating company indicating that this issue was due to a mistake in confirming the schedule. Together with the operating company, we will work to prevent a recurrence and strive to provide activities that meet your satisfaction.
Once again, I apologize for disappointing you despite your efforts to make a reservation. I understand that regaining your trust in our company may be difficult after this incident, but I hope to assist you with your future travels and have the opportunity to restore your trust.
Thank you very much for your valuable feedback during this busy time.
VELTRA Customer Support Team
えみたん 様
体験談をご投稿いただき誠にありがとうございます。
事前にご予約頂いていたにも関わらず、送迎タクシーへご乗車いただくことができず残念なお気持ちだったかと察します。
せっかくのご旅行でご迷惑をおかけしましたことを催行会社に代わりまして重ねてお詫び申し上げます。
事前にお支払い頂いておりましたご旅行代金につきましては、お客様のクレジットカード口座へ全額返金させていただきました。
(返金の反映時期はご利用のカード会社により異なりますので、具体的な反映時期はカード会社の方へご確認をお願いいたします)
貴重なご旅行中に抱かれてしまったご不快感の代償にならないことは重々承知しておりますが、少しでも胸のつかえが取れるきっかけになりますと幸いです。
今回の件につきましては、催行会社側より手配日程の確認誤りとのことで報告を受けておりますが、
催行会社共々再発防止に努め、ご満足いただけるアクティビティを提供出来るよう努めて参ります。
繰り返しとはなりますが、この度はせっかくお申込みいただいたにも関わらず、えみたん様の期待を裏切る結果となり申し訳ございません。
今回の件で失った弊社への信頼を取り戻すことは難しいこととは存じますが、またの機会にも、精一杯ご旅行のお手伝いをさせていただき、信頼を取り戻すことができましたら幸いです。
お忙しい中、貴重なご投稿を賜りまして、誠にありがとうございました。
VELTRAカスタマーサポートチーム