All Reviews for Shuttle Services

Driver was very polite and service was exceptional; highly recommend

Tour pick up was on time from our hotel in a comfortable mini bus to get us to Yokohama cruise terminal. Great for first time visitors to Japan.

Simply arranged. Well organised. On time.
A pleasant journey direct from the hotel to the port with an excellent and safe driver.

Driver arrived on time to collect us in a very smart people carrier. He was polite and helpful with our luggage and took us to the cruise port in style.

Excellent service! Driver was great, journey was good, all was as you would expect!

The shuttle was a couple of minutes late but being picked up at Shinjuku and the traffic activity there this was more than just acceptable, this was excellent. The ride to the Yokohama port in itself was flawless.

You never know what to expect when you are traveling in a foreign country and have contracted with a company for transportation, but with Veltra you do not need to worry. Their representatives were located as soon as we cleared our luggage through customs in Yokohama and directed us to a check in area where our destination was verified. Let me say that on a shared shuttle you are not quite sure how long they will take but it seemed like it was less than five minutes that we along with three other couples were lead to our van for transportation to Tokyo. we cleared the cruise terminal and headed to Tokyo which at 8:30 in the morning is about a hour and a half drive. After one couple was dropped at their hotel we were taken to our hotel and the driver and hotel personnel unloaded our luggage and it was done. After the driver thanked us for our patronage we were done. We definitely will contract with them again.

Very efficient, on time, courteous service. Will use service again if available. Highly recommended.

Met at agreed upon location promptly. Assisted onto transport. Very professional.

Very well organized and easy to use.
Nice car well kept and good driver.
Thanks Green Tomato for making our transfer easy. We would use you again.

We were met on time and transferred in a clean and comfortable vehicle.
Would recommend you

Timely, polite, fast and comfortable service. Excellent

Good signage - Meeting point at the arrival area easy to find. Typical First Class Japanese service and one of the best options for travelling from the port to a city hotel.

Service was professional and efficient. Our driver was very helpful. We had such a short wait and we were back in Tokyo

Take the Green Tomato from your hotel to Yokohama Port. They service all Diamond Princess cruises. An on time and direct service to Yokohama. Just wished they had a service from the port to Narita Airport!

The service was more than what I expected. The van ride was comfortable and accommodated all of our luggage with ease. Great price!

We walked off the cruise ship and a Green Tomatoe representative was there to greet us. We sat down while our vouchers were checked and assigned to the correct driver. Our luggage was loaded up and we were on route with a number of passengers right on time. We were delivered to our hotel as we expected. We would highly recommend this service to all cruise passengers disembarking at Yokohama port.

Driver was prompt, he had a smile. He knew what was required and made sure we received first class service. His vehicle was well presented.

Veltra was our choice for collection after our cruise around Japan, very happy with procedure from collection to drop-off at our hotel.

Would definitely use this company again and certainly recommend!

He should have come into the hotel and then he would have seen us. My husband, Michael, just happened to walk out of the hotel and noticed a white van in front. He asked if it was our tansfer...........he answered "yes".

While on the cruise there was a situation which caused the ship's arrival to port to be delayed. Worried that our transportation wouldn't wait for us, we reached out to Veltra for assistance. Veltra was extremely helpful in ensuring we would still have our transportation. They communicated efficiently each time and eased our worries.
The vehicle was very clean and easily accommodated all of our luggage.
The driver was very professional and friendly.

Forget about struggling with heavy suitcases whilst negotiating swarming train station crowds. Avoid the high costs of a taxi transfer. The Green Tomato door-to-door shared ride service saved me from the stress associated with navigating an unfamiliar route with a needy companion and cumbersome luggage. Upon disembarking a cruise ship, I had no difficulty locating the Green Tomato desk within the port building. Soon after, a small number of passengers were transported in comfort from the carpark below the arrival hall to their Tokyo destinations. The train may less expensive but, for ease, comfort and a stress-free transfer, I highly recommend this service.

The green tomatoes rep was at the exit waiting with green tomatoes sign, as we came through after disembarkation, all went smoothly. Check in was fast. waiting time at hall was about 20 mins but that's fine as plenty of seats. The vehicle was in good condition, driver was courteous and helpful. He also put away our luggage. it was a long ride but I arrived safely at my hotel about 2.5hrs after leaving the cruise. Will use the service again. Thank you.

we were picked up on time. it was a smooth ride and efficient. it was pleasant

we used this shuttle from the Yokohama port to our hotel in Shinjuku. The shuttle was available very shortly after disembarking the ship. The Green Tomato employees were waiting in the terminal building. After a short wait we were checked in and taken on a very short walk to our bus. The van was clean and comfortable, driver was very courteous. I would definitely recommend.

This shuttle service from our Hotel in Shinjuku Tokyo to Yokohama Cruise Port terminal was the best thing out. As the journey took 90mins being picked up from the hotel and travelling in a comfy coach made this so wonderful - no stress!! The only problem was that they needed to set their pick up times better, to reduce the waiting time at the hotel.

Was worried about booking a transfer on the net for a different country but there was no problems. Everything went smoothly and professional. Would recommend this company.

The shuttle was a good experience. A little more explanation is needed so you can understand how everything works. Our waiting time was minimal.
We were dropped right outside our hotel. Overall a very good exerience.

Was a hassle free pickup and dropoff experience, especially as it was in a Non English speaking nation.

Picked up on time. Comfortable journey. Friendly staff.