Thank you very much for choosing Ulacab and for taking the time to share your review.

We also truly appreciate your helpful suggestion regarding WhatsApp communication. Your feedback is valuable, and we will continue working to ensure guests can easily receive and respond to driver messages so pickups go smoothly.

Thank you again for your support. We look forward to serving you and your family again in Singapore in the future.

Thank you very much for choosing Ulacab and for taking the time to share your review.

We’re truly happy to hear that although it was your first time booking from Japan, the pickup and transfer went smoothly and you felt reassured throughout the process.

We also appreciate your comment about the pricing, and we’re glad our service offered good value compared to booking through a travel agency.

Thank you again for your kind feedback. We look forward to welcoming you and your family again in Singapore in the future.

Thank you for your feedback, and we sincerely apologize for the inconvenience caused.

We are glad the arrangements were confirmed in advance, however we regret that our WhatsApp messages were sent at inappropriate hours. Our operations team is based in India, and the time difference may have led to late-night messages in Singapore. We understand this was disturbing and should not have happened.

We also apologize for the confusion caused by messages from multiple contacts and for the lack of a clear response after check-out. Additionally, we are sorry the driver arrived late and did not apologize.

Your comments have been shared with our team, and we will improve communication timing, provide a single point of contact, and strengthen coordination going forward.