Japan
I was able to visit two snow-covered villages, Shirakawa-go and Gokayama, in one day, and I also enjoyed lunch and a rice cracker baking experience.
1日に白川郷・五箇山2つの雪景色の集落を周る事が出来、また昼食とせんべい焼き体験もあって楽しむ事が出来た。
Dear Watanabe,
Thank you for participating in our tour.
I hope you enjoyed the different atmospheres and architectural styles of the UNESCO World Heritage sites, Shirakawa-go and Gokayama, both of which feature traditional gassho-zukuri farmhouses.
Each village offers unique beauty throughout the four seasons, so if you have the opportunity, please consider visiting during a season other than winter.
We are relieved to hear that you enjoyed the tour. Thank you for sharing your experience.
渡辺様
この度は弊社ツアーにご参加いただきありがとうございました。
どちらも世界遺産の白川郷と五箇山では同じ合掌造り集落でも
建物の作り、村の雰囲気など違った趣を楽しめたのではないでしょうか?
どちらの集落も四季折々で違った表情を見せてくれるので、
冬以外の季節も機会がございましたら是非訪ねてみてください。
ツアーを楽しんでいただけご様子でホッとしております。
体験談のご投稿ありがとうございました。
I had a day off while in Osaka for a live event, so I decided to give it a try. I participated alone, but I was able to have a fun day, and I am very grateful for that. I would like to use it again next time. Thank you very much!
大阪でライブで1日空いたので利用してみました
1人で参加しましたが1日楽しく過ごすことができ大変感謝してます
次回もまた利用したいと思います
ありがとうございました
Thank you very much for participating in LIMON this time. We look forward to your future use. Best regards.
この度、LIMONにご参加いただきまして誠にありがとうございます。ぜひ、今後のご利用をおまちしております。よろしくお願いします。
We booked this tour for our first day in Japan.
It was a great introduction to Japanese culture and history.
The pickup and timing was all very efficient. The two tour guides where friendly, knowledgeable and entertaining.
The tour was really enjoyable and educative. The sceneries were amazing. The tour guide was very kind and accommodating to assist us and extend extra services to his customers.
It was only frustrating that we did not reach the 5th station since the access was closed due to the climate condition. However, the overall experience was great
I booked a 12 hour private tour for a group of 8 with transportation - October,2017.
Our quide (Taiji) met us at the Yokohama port (we arrived via cruise ship) at the designated time. We visited Rikugien Japanese Gardens, Imperial Palace-East Garden, National Museum of Tokyo, Senso-ji temple & Nakamise St.
We had an amazing lunch and traditional Japanese dinner. The only thing would have been to have some time for shopping. We also went to Shibuya Crossing before returning to Yokohoma. The weather was rainy so that contributed to a long day!
Guide needs a microphone in van so all can hear him.
Our group was VERY pleased with the service and sites!
Do Not hesitate to use Veltra!
Dear Julie
Thank you very much for choosing my service and booked for a whole day tour.
It's been a while and I hope you had some more good times on your cruiser ship discovering different countries and cities around the world.
I'm very happy to have received such nice feedback with 2 very nice pictures.
It was also a good experience for me to have organised a long day tour and have contributed to make you know little better than before.
Please feel free for any assistance in Japan if you or your friend will ever have the chance to come.
I myself enjoyed the dinner in that authentic restaurant.
Thank you for everything.
Taiji Endo
It was very good! I would like to use it again or recommend it! It would probably be tough to visit these three places in one day without a tour or taxi.
とても良かったたです!また利用もしくは紹介したいです!多分ツアーかタクシーでなければこの3ヶ所を1日では厳しいです
Thank you very much for participating in LIMON. We look forward to your continued patronage. Best regards.
この度、LIMONにご参加いただきまして誠にありがとうございます。ぜひ、今後のご利用をおまちしております。よろしくお願いします。
On January 7th, I participated alone from Yamaguchi during the middle of a three-day weekend. I usually enjoy exploring places by myself, but it had been a while since I signed up for a proper tour; the last time was about ten years ago when I went to Mongolia.
The itinerary started with my main destination, Shirakawa-go. Fortunately, we were blessed with great weather, completely calm with no wind, allowing me to fully enjoy the scenery without feeling cold. For lunch, we had a feast at the only hot spring facility in Shirakawa-go, featuring the blessings of the mountains. It was delicious! I was particularly impressed by the mountain vegetables and miso.
In the afternoon, we headed to another World Heritage site, Ainokura in Gokayama. Compared to Shirakawa-go, it was much smaller, and honestly, I didn't have high expectations, but it truly felt like a hidden gem! With few tourists and the excellent weather, I was able to enjoy a peaceful time. Personally, it left a stronger impression on me than Shirakawa-go.
Finally, we visited a rice cracker workshop. Freshly made rice crackers, which I rarely get to eat, were surprisingly delicious. Both the driver and the tour guide were wonderful people, making it hard to say goodbye. Next time, I hope to arrange my schedule to participate with my family. Thank you very much.
1月7日、3連休の中日に山口から独りで参加しました。
いつも独りであちこち散策するのを趣味としていますが、ちゃんとしたツアーに申し込むのは久しぶり、確か最後は10年ほど前にモンゴルへ行って以来となります。
旅程はまず本命の白川郷、ラッキーな事に好天に恵まれて、全くの無風で寒さを感じる事なく景色を十二分に堪能させて頂きました。
お昼は白川郷唯一の温泉施設内の宴会場で、山の恵みをご馳走になりました。これがまた美味!特に山菜と味噌には感動しました。
午後からはもう一つの世界遺産、五箇山の相倉へ。白川郷に比べると随分と小規模で、正直あまり期待していませんでしたが、まさに秘境!観光客も少なく、抜群の天候も重なり静かな時間を満喫させて頂きました。個人的には白川郷より印象に残っております。
最後はお煎餅の体験工房、滅多に口にできない焼きたての煎餅ですが、こんなに美味しいとは驚きました。
運転手様、添乗員様共にお人柄がまた素晴らしく、お別れの時間が辛くなる程でした。次回は何とか都合をつけて、家族同伴で参加させていただきたいと思います。
ありがとうごさいました。
Dear Orange Hat Middle-Aged Gentleman,
Thank you very much for participating in the White Ring tour and for sharing your experience! We were truly lucky to have such wonderful weather on that day. I'm glad to hear that you were able to notice the differences in atmosphere between Shirakawa-go and Gokayama, even though they are both traditional gassho-zukuri villages.
From June 20th each year, we guide our tours through the Hakusan Shirakawa-go White Road, a hidden mountain road leading to Shirakawa-go. (There are even areas where mobile phone signals do not reach! (laughs)) This is a hidden spot for beautiful autumn foliage, which is best viewed in early October. We hope you will visit us again around that time.
I hear that Shirakawa-go has received 120 cm of snowfall due to the cold wave since yesterday. Please take care of yourself during this season.
オレンジ帽子の中年様 この度はホワイトリングのツアーへのご参加、また体験談のご投稿をいただき誠にありがとうございます!この日はお天気に恵まれ本当にラッキーな一日でございました。白川郷と五箇山は同じ合掌造り集落ではございますが、雰囲気の違いなどをご覧いただけたご様子、嬉しく思います。毎年6月20日以降は白川郷へ向かう際に白山白川郷ホワイトロードというこれまた秘境の山岳道路を通ってご案内しております。(一部携帯電話の電波がつながらない地域もあるほどです(笑)) こちらは10月上旬が見ごろの隠れた紅葉の名所でございます。その頃にまたぜひお越しくださいませ。昨日からの寒波で白川郷は積雪120㎝となっているそうです。時節柄ご自愛くださいませ。
Shirakawa-go and Gokayama in the snow were truly wonderful! The guide's stories were interesting and entertaining. I want to go again in a warmer season. The rice cracker baking experience wasn't necessary.
雪の白川郷と五箇山、本当に素敵でした!
ガイドさんの話も興味深くて面白かったです。
今度は暖かい季節に行きたいです
せんべい焼き体験はなくても良かったです。
Dear Shii,
Thank you very much for participating in the White Ring tour and for sharing your experience! We are very pleased to hear that you enjoyed the beautiful snowy scenery this year. In the summer, we guide tours through the Hakusan Shirakawago White Road, so you can enjoy a different landscape then. We look forward to your next visit. The Hokuriku region is currently experiencing a cold wave, enhancing the snowy scenery even more. Please take care of yourself during this season.
しーー様 この度はホワイトリングのツアーへのご参加、また体験談の投稿をいただき誠にありがとうございます! 今年はしっかりと雪が降り美しい雪景色をお楽しみいただけたご様子、大変嬉しく思います。夏は白山白川郷ホワイトロードを通るルートでご案内しておりますので、また違った風景をお楽しみいただけるかと存じます。またのご利用をお待ち申し上げております。北陸は寒波の襲来でさらに雪景色がパワーアップしております。時節柄ご自愛くださいませ。
My husband and I took this tour as part of our first full day in Tokyo. We didn't really know what to expect. We are normally brave travelers who use public transit to see metropolitan cities. However, the more I researched more about Tokyo's attractions the more I began to feel overwhelmed. Enter Veltra and the Grand Tour Highlights with English Guide and Lunch Included!!! It was everything we could've hoped for. A great mix of traditional Japanese shrines and temples with a touch of modern tour attractions. The tour guides were so informative and friendly. Our bus driver was skilled and friendly, too. We actually missed our meeting time by 7min (because we exited the wrong exit in the Tokyo train station - we should've given ourselves more time to navigate that train station...read it'll take you 15 minutes - no joke- to go from one end to the other). Even though we missed our scheduled pick-up time, because we had pre-paid they left someone behind to wait for us and take us by cab (we paid $11 for the cab ride) to where the bus was making it's final pick up of people. The lunch that was included was delicious! We felt like we had enough time at each stop to explore on our own and make it back to the bus. Our guides were always very clear about what time and where exactly to find the bus. They counted us each time to make sure we didn't get lost - we felt very safe and well taken care of.
I was so impressed with the booking process on Veltra that I did not hesitate to book a similar tour to this in Kyoto. The instant confirmation and voucher system on the app makes it easy to use on the go!
Our tour guide, Masayuki (Masa is his nickname), was very kind and patient to us. He speaks good english so there was no language barrier. He always tries to grant our requests such as bathroom breaks etc. Since it is a private tour, the tour itself is very flexible.
I am a returning customer of dicovery tours/veltra. The 1st time was last january 1,2017 and this time december 1,2017.
The tour guide and the driver were both very pleasant and accommodating.
On that day, it snowed heavily, and I was able to fully enjoy the winter scenery of Shirakawa-go and Gokayama.
The explanations provided by the tour guide, which were not included in the guidebook, were very informative. The stories about the Yashiki-mori and the Kodo gate were particularly interesting.
Additionally, the information about shops and souvenirs was very helpful. I was able to visit different shops on that day and the next, enjoying reasonably priced and delicious meals. I also had no trouble selecting souvenirs.
I'm sorry I forgot the name of the tour guide. I had a wonderful trip in Kanazawa. Thank you very much!
添乗員さん、運転手さんともに、大変気持ちの良い対応でした。
当日、たっぷり雪が降り、冬の白川郷、五箇山を堪能できました。
添乗員さんのガイドブックには載っていない説明、勉強になりました。屋敷森や鼓門の話などとても面白かったです。
また、お店やお土産情報、大変参考になりました。当日、翌日、違ったお店に行き、リーズナブルで美味しいお料理をいただくことができました。また、お土産もスムーズに選べました。
添乗員さんのお名前、忘れてしまってごめんなさい。金沢、良い旅ができました。ありがとうございました。あんやと❣️
Dear Travelers,
Thank you for participating in our tour. In recent years, we haven't had snow in December, but this year the snowfall came earlier than usual, which seems to have been just the right timing for you two travel enthusiasts.
The snow-covered gassho-zukuri (thatched-roof houses) is one of those landscapes that one should see at least once. However, as someone from a snowy region, I worry about how difficult it can be for our guests to walk around and whether they can enjoy their sightseeing safely when it snows. I'm relieved to hear that you were able to fully enjoy the snowy scenery.
It seems that you found the conversations on the bus helpful, and both the tour guide and driver were very pleased. Your warm words are truly encouraging.
As we approach the end of the year, the cold will become even more severe, but I wish you a wonderful New Year.
Please come visit Hokuriku again! Thank you!
旅好きの二人様
この度は弊社ツアーにご参加いただきありがとうございました。
ここ数年は12月雪が降ることはなかったのですが、今年は例年よりも降雪が早く
旅好きの二人様にとっては丁度いいタイミングだったようですね。
雪景色の合掌造りは一度は見ておきたい風景の一つではないかと思いますが、
雪国の人間は雪が降ると、お客様は歩くのも大変だし無事観光できるかしらと心配になります。
でもそんな雪景色を逆に堪能いただいたようでホッとしております。
バス車内でのお話も参考にしていただいたようで当日の添乗員・ドライバーも大変喜んでおります。
皆様からの暖かいお言葉は大変励みになるようです。
年末に向けて、ますます寒さも厳しくなりますが、どうぞ良いお年をお迎えくださいませ。
また北陸に遊びにきまっし! あんやと!!
This is our first trip to Mt. Fuji and we love the trip arranged by Taiji-san. We have no problem to communicate with him because he speak very well in English. And he tried to understand our need before start up the trip. He is kind of caring and understanding person.. Thanks for making this wonderful day to all of us!
Dear Florence, thank you very much for your kind comment. The sky was extremely clear on that day and we could have such good view from all the places we went . Everybody seemed tired at the end as we walked quite a lot. Thank you for sending me the pictures, I will use that for my new profile.
We really had a great time to our visit to Mt. Fuji with Taiji and this is our second time to get our tour arrangement with him. He suggest all the best place to visit aside from the given places to visit. We will definitely contact him again with for our future guests.
Thank you Jon for your comment with the pictures. I was very happy to see you again I will keep on getting more and more data base of the sites and best places to choose for each season and hopefully having more chance in the future.
My wife initially prepared for a day of travel guided in English, boarding a medium-sized bus in front of Kanazawa Station. However, we were grateful for the spacious atmosphere inside the bus, which accommodated our group of four, an elderly couple, and another group of nine consisting of two daughters and their mother. The guide was considerate of our group having a foreigner and subtly included English explanations throughout the journey, for which my wife was very thankful. She was also impressed by how smooth and excellent the guide's English explanations were. The free exploration time in Shirakawa-go and Gokayama was ample, and the lunch was fulfilling and delicious.
On November 12th, we were blessed with good weather, and the autumn leaves were at their peak, making for a wonderful trip. Thank you very much.
家内は当初,今日も一日英語でガイドしながらの旅を覚悟して金沢駅前から中型バスに乗り込みました。ところが何と我々4名と老夫妻ともうひとグループはお嬢さん二人とお母さんの9名のゆったりとした車内の雰囲気に先ず感謝でした。ガイドさんが我々のグループに外人がいることに配慮して態々さりげなく随所に英語での説明を交えて道中ガイドしてくれた事に家内はまず大感謝でした。しかもガイドさんの英語の説明がサラリとしていて絶妙だったことにも感心していました。現地白川郷、五箇山での自由散策は時間的にも十分で、昼食も充実していて美味しかったです。
11月12日と好天に恵まれ紅葉も見頃で最高の旅が出来ました。
有難うございました。
Masa & Reiko from Oregon,
Thank you for your comment! It seems that our guide switched to providing information in both Japanese and English due to the presence of foreign guests at the meeting point. I'm glad to hear that your wife was able to enjoy the tour without worrying about the English guidance. The guide also expressed gratitude for your warm words and mentioned, "We will continue to strive to provide excellent guidance in the future." Thank you! This year, the first snow has come early, and it looks like it will be a cold winter. Please take care of yourselves.
Masa&Reiko Oregonさま
コメントありがとうございます!同行したガイドも当日ご集合場所で外国人のお客様がいらしたことで日本語と英語でのご案内に切り替えたようですが、
奥様が英語ガイドすることを気にせずごゆっくりとツアーをお楽しみいただけたようで何よりです。
ガイド担当もお二人からあたたかいお言葉をいただき、「今後も絶妙なご案内できるよう努めて参ります。」とのことでございます。ありがとうございます!
今年は初雪も早く寒い冬になりそうです。どうぞご自愛くださいませ。
We took a tour visiting three main spots, and it was just my husband and I along with another young couple who were also Japanese, while the rest were from various countries. Kyoto was incredibly crowded even on a weekday. Instead of lining up in a single file from where we got off the bus to the site, we went in a scattered manner, making it challenging for the tour guide to ensure everyone was together. Our time at Fushimi Inari was short, so it felt a bit rushed. There were many stalls, and I wanted to try some street food, but since we had chosen a lunch course, I held back. We joked that next time we should go for a course without lunch, but the tofu course we had for lunch was so delicious that I was glad we ordered it... such a tough decision!
On the way back, it was evening, so there was traffic. Since we had a specific time for the Shinkansen and weren’t staying overnight, I was a bit anxious. We were dropped off partway and took the train back, making it with plenty of time to spare. I think it’s better to plan our travel considering such things for peace of mind. Both the tour guide and the driver were very pleasant, which was great. It was a quick bus tour, but it was very enjoyable and delicious. Thank you very much! (*^o^*)
主要3箇所を巡るツアー、私達夫婦ともう一組若いご夫婦だけが日本人(笑)で後は数カ国の人達。やはり京都は平日でも物凄い人だらけ。バスを降りた場所から現地まで一列に並んで行くわけではなくバラバラで添乗員さんは全員揃っているかの確認が大変そう。伏見稲荷の滞在時間は短いのでなんだか慌ただしかった。露店がいっぱいあり食べ歩きもしたかったがお昼を食べるコースにしていたので我慢した。次回は昼なしのコースがいいねと言いながらいざお昼の豆腐のコースはとっても美味しくてやっぱ
り頼んでいて良かったね…なんて難しい判断(笑)
帰りは夕方なのでやはり車の渋滞。その日は泊まりでなく新幹線の時間が決まっていたのでドキドキ。途中で降ろしてもらい電車で帰って余裕で時間に間に合った。そういうことも考慮して自分達の旅行プランをたてた方が安心していられると思った。添乗員さん、運転手さんは二人とも感じがよくて良かった。あっと言う間のバスツアーだったけれどとても楽しく美味しくいいツアーでした。ありがとうございました(*^o^*)
Thank you very much for using LIMON. We are very happy to receive your kind comments. We look forward to your continued patronage in the future.
この度、LIMONにご利用頂きまして、誠にありがとうございます。うれしいコメントを頂きまして、とてもうれしいことがです。
今後、まだのご利用お待ちしております。
We are 9 persons with grandparents & children; Mr Phang is speaking mandarin, as we requested 6 hours private tour to visit some places:
1. Shimokitazawa Area
2. Ameyoko Market
3. Harujuku- Kiddy land
4. Rikuen Garden
Mr Phang is very good tour leader, he guides us how to walk around Ameyoko Market.
My families feel very comfortable to have a tour arranged, with very reasonable price compared with other website. Recommended to all travelers!
This was my first time participating. I had only planned to use it for transportation, but the female guide was wonderful. I was captivated by her stories. She was knowledgeable about the local history, and I felt her intelligence. It was very informative! I wasn't bored at all. However, I thought the rice cracker experience was a bit unnecessary. That's all.
初めて参加しました。
交通手段だけの利用と割り切っていましたがガイドの女性が素晴らしかった。
話に聞き入りました。
地元の歴史に詳しくて知性を感じました。博識ですね❗
退屈しませんでした。
ただひとつ煎餅体験はちょっと不要かなと思いました。
以上
Dear Stayfit,
Thank you for participating this time.
During our tours, our local staff will do their best to provide insights into Kanazawa's history, culture, dialects, and local gourmet food, ensuring you won't get bored during the bus rides (this applies when accompanied by a tour guide).
I will definitely pass on your kind words to the staff on the day of the tour. I believe they will be very happy to hear it. Thank you very much.
Thank you also for your feedback on the rice cracker experience. We will use it as a reference for planning future tours.
Additionally, please feel free to reach out to us when you visit the Hokuriku region and Kanazawa again.
Thank you for your high rating and review.
Stayfit様
この度はご参加頂きましてありがとうございます。
弊社ツアーは移動中のバス車内でも退屈しない程度に、
金沢の歴史や文化、方言やB級グルメまで、旅の思い出にと、
地元のスタッフが出来る限りご案内させて頂いております。
(添乗員同行の場合に限りますが)
Stayfit様から頂いたお言葉、当日のスタッフに必ずお伝え致します。
本人も喜ぶと思います。ありがとうございました。
お煎餅体験のご意見も頂きありがとうございます。
今後もツアーを企画する参考にさせて頂きます。
また、北陸・金沢へお越しの際はお気軽にお声掛け下さいませ。
この度は高い評価でのご投稿頂きありがとうございました。
The tour guides from the morning to afternoon tour were great. Though the weather wasnt good yet the tour conducted so well. Grayline company is highly recommended.
It was my first trip to Osaka, and I took a bus journey from Osaka to Kyoto. Most of the passengers were foreigners, and there were only two Japanese people, so I was a bit anxious at first. However, there was a guide speaking in Japanese, which made it feel like I was in a foreign country, and I had a great time. The places the guide recommended for souvenirs and tea were spot on. I would definitely like to use this service again on my next trip.
初めての大阪の旅行で大阪から京都のバスの旅でした。海外の方がほとんどで日本人は2人だけで最初は不安でしたが、日本語でのガイドもあり異国にいるような感覚でとても楽しかったです。ガイドの方の言われたたとおりにお土産の場所やお茶の場所とか教えていただいた所がバッチリでした。
また旅行の際は使いたいと思いました。
Thank you very much for using LIMON. We are very happy to have been able to provide you with a great experience. We look forward to your continued patronage in the future.
この度、LIMONにご利用頂きまして、誠にありがとうございます。いい体験がお客様に与えることができて、とてもうれしいことがです。
今後、まだのご利用お待ちしております。
I was prepared for crowds during the holiday, but thanks to the planning by White Link, I’m not sure if that was the reason, but I didn’t get caught in traffic and everywhere wasn’t too crowded. I enjoyed the autumn leaves, the snow-covered Hakusan mountain range, and the waterfalls along the White Road, and everything was lucky with the clear weather. The staff were friendly and were helpful to foreign tourists. It felt really nice.
連休中日で混雑を覚悟していましたが、ホワイトリンクの計画のおかげかは分からないけれど渋滞にまきこまれることなく何処もそれ程混んでいなかった。ホワイトロードで紅葉、雪化粧の白山連峰、滝、を楽しみ、快晴ですべてラッキーでした。スタッフは気さくで外国人観光客の相談に乗っていました。とてもいい感じでした。
Dear Ai-chan,
Thank you for participating in the "Shirakawa-go and Gokayama: Two World Heritage Village Experience Tour." We are delighted to hear that you enjoyed the tour, especially with the favorable weather.
During the November holiday, Shirakawa-go was particularly crowded, but our tour is designed to arrive just before the traffic builds up. (Although the departure is a bit early.)
The Hakusan Shirakawa-go White Road will close for the winter at the end of this month, and snow has started to cover Hakusan as well. The winter scenery in Shirakawa-go is also enchanting and highly recommended.
Please feel free to reach out to us when you visit the Hokuriku region again.
Thank you very much for your high rating and feedback.
愛ちゃん様
この度は「白川郷・五箇山 二つの世界遺産集落満喫ツアー」にご参加頂きましてありがとうございました。
お天気にも恵まれ、お楽しみ頂けたご様子でスタッフ一同喜んでおります。
11月の連休は特に白川郷が混雑しておりましたが、弊社のツアーは全て渋滞にかかる少し前に白川郷に着く内容となっております。
(出発は少々早いですが)
白山白川郷ホワイトロードは今月で冬季閉鎖となり、白山も雪掛かって参りました。
冬の白川郷も幻想的でおすすめですよ。
また、北陸へお越しの際はお気軽にお声掛け下さいませ。
高い評価でのご投稿、誠にありがとうございました。
We enjoyed it very much --had a great time --the tour guide was --plan to come back soon
Okay. A fair bit of time in the morning waiting but that's to be expected in such a big city where everyone is coming from different places. Wouldn't really recommend for solo travelers. A little bit isolating at lunch as everyone is put to sit with their groups. Other tours would be better if you're on your own, and the spots are easily accessible on your own by subway.
Departing in a somewhat mysterious space among foreigners! Everyone was friendly, and it felt fresh, as if I were in another country. The driver and the guide were also very refreshing. The step platform for getting in and out of the car was appreciated. The explanations from Japanese to English made me feel like I understood a bit of English, which was quite an enjoyable experience.
外国人の方に混じって、ちょっと不思議な空間で出発!
皆さんフレンドリーで何処の国にいるのやら……新鮮でした。
運転手さんも、ガイドさんもとても新鮮でした。車の昇降にステップ台は有り難かったです。
日本語から英語での説明は英語がちょっと理解できた気がしてなかなか楽しい経験でした。
Thank you very much for using LIMON. We are very happy to have been able to provide you with a great experience. We look forward to your continued patronage in the future.
この度、LIMONにご利用頂きまして、誠にありがとうございます。いい体験がお客様に与えることができて、とてもうれしいことがです。
今後、まだのご利用お待ちしております。
We went on a family trip with our 2-year-old son. Both the guide and the driver were very kind, and it was the best first bus tour for my son. The day we originally booked was canceled due to a typhoon, but since we had gone all the way to Kanazawa, we decided we still wanted to go and rebooked the same tour for the next day. It was an unusually clear day in Shirakawa-go. The air and scenery were beautiful, and both my mother and son enjoyed it to the fullest. If we have another opportunity, I would like to participate in a different tour as well.
2歳の息子を連れて家族旅行をしました。ガイドさんも運転手さんもとても優しいお方で、息子にとって初めてのバスツアーは最高でした。
元々予約していた日は台風の影響で中止になりましたが、せっかく金沢まで行ったのでやっぱり行きたいと思い翌日の同じツアーを改めて予約しました。白川郷にとって珍しい快晴の日でした。空気も景色もとても綺麗で、母も息子も思い存分楽しめました。
又機会がありましたら別のツアーも参加してみたいと思っております。
Dear Momorin,
Thank you very much for using White Ring. We sincerely appreciate your participation the day after we had to cancel the tour. We are very pleased to hear that your son enjoyed his first bus trip under the clear skies after the typhoon. We, along with the driver, found it heartwarming to see how he captured the hearts of the ladies around him on the bus. We look forward to your next visit to Kanazawa. Thank you for sharing your experience.
ももりん様 この度はホワイトリングをご利用いただき誠にありがとうございます。当初はツアー催行中止などご迷惑をおかけしたにもかかわらず翌日にご参加いただき重ねてお礼申し上げます。台風一過、晴天の下、息子さんにとっての初バス旅行をお楽しみいただけたこと大変嬉しく思います。車内でも周りのマダムたちのハートをわしづかみにされていたご様子をドライバーと共に微笑ましく拝見しておりました。また金沢にお越しいただく機会がございますこと楽しみにしております。体験談のご投稿ありがとうございました。
Morning guide was terrific! Afternoon guide was very good. Would not hesitate to recommend.
I participated in a bus tour alone for the first time. At first, I was anxious, but I ended up having a great time and made wonderful memories without worrying at all. The tour guide also pointed out the best sights, and I was able to take many great photos. I believe I gained valuable experience. Thank you very much.
はじめてバスツアーに一人で参加しました
最初は不安でしたが全く気にすることなく、とても楽しい思い出ができました。添乗員さんも一番の見所を教えてもらい良い写真がたくさんとれました。よい経験を積ませてもらえたと思います。ありがとうございました
Dear Takako Nagai,
Thank you very much for using White Ring. Our bus tours welcome a variety of participants, including solo travelers, friends, families, couples, and international guests. While you may have been concerned about traveling alone, it is indeed true that "traveling together makes the journey more enjoyable" (though this saying may be a bit old-fashioned...). We often witness guests bonding during their trips, which warms our hearts. Additionally, the autumn foliage along the White Road changes daily, and we strive to introduce the best spots at each moment. We would be very happy if your experience resulted in wonderful photos and memories. Thank you for sharing your experience with us.
ナガイタカコ様 この度はホワイトリングをご利用いただき誠にありがとうございます。当社のバスツアーはお一人でご参加の方やお友達同士、ご家族、カップルの方、外国人と様々でございます。ご参加前はお一人だとご心配かもしれませんが、やはり「旅は道連れ、世は情け」(少々古いかもしれませんが…)ご旅行中にお客様同士が仲良くなる光景などもよく拝見し、私どももほっこりさせていただいております。またホワイトロードの紅葉も日々見所が移っていくのでその時々のベストスポットをご紹介できるよう努めております。ナガイタカコ様にとって素敵なお写真と思い出になりましたら私共も大変嬉しく存じます。体験談のご投稿ありがとうございました。
Guide excellent. A lot of walking, but a good Tokyo first getting acquainted
Took awhile to locate the guide at the port. Would have been easier to find with a more prominent sign. We had 7 people with luggage which completely filled the van. Ended up taking the luggage to our hotel first before starting the tour. Despite the somewhat rocky start due to the van size for our party we ended up having a good day. I would suggest no more than 5 people for that size van when you consider the luggage. The guide was wonderful and went out of her way to ensure we had a good tour and lunch spot. Would do again but with less people.
Dear Emerson, thank you very much for booking with us and all apologizes for the inconvenience whit the size of the van.
The biggest car can actually fit all luggage you had. However we've mismanaged and brought you the second biggest van. We are now operating all tours from Yokohama (osanbashi terminal) using the largest car, but please excuse us again and thank you for your honest comment.
Here's the message from your tour guide Akemi
--
It was really a nice to meet you and I am glad that you enjoyed the trip after all
The guide on the day was an intern. There was also a veteran guide on board, but they only greeted the passengers at the beginning, and after that, the intern took charge the entire time.
I was satisfied with the content of the tour itself. However, the intern's guidance was so poor that it was the worst experience. They ended every explanation with "it seems like..." and kept asking the veteran guide questions during the tour, getting corrected each time.
When they said "it seems like..." I felt like saying, "I could have looked that up myself!" I didn't understand the purpose of having a guide. Before the sightseeing, they said, "I recommend this place," but when we went there, it was closed for the day. After returning from the sightseeing, they casually mentioned, "I forgot that place is closed today." Even though they are an intern, I was astonished at how little they knew.
Also, their way of speaking was rough. They might have intended to be friendly, but they didn't use Japanese correctly and relied too much on slang, which made it hard to listen to. I wouldn't say the intern guide was bad, but I think they should study more internally before presenting themselves in front of customers.
当日のガイドさんがインターンの人でした。ベテランのガイドさんも乗っていたのですが、最初に乗客に挨拶しただけで、あとはずっとインターンが取り仕切っていました。
ツアーの内容自体は満足でした。
ですが、インターンの案内が下手過ぎて最悪でした。すべての説明の語尾に「~らしいです」とつけるのです。案内の途中でもベテランガイドさんにいちいち質問してるし、訂正されてるし。
「~らしいです」って言われても、そんなのあなたから聞かなくても、自分で調べられるわ!って言いそうになりました。なんのためのガイドか意味がわかりませんでした。
観光前に「〇〇がお勧めです」と言いながら、そのお店は行ってみたら当日閉まっているし。観光から戻ってきて帰路についたら、「〇〇は今日閉まっているの忘れてましたー」ってのうのうと言いのけるし。いくらインターンと言えど、何も把握してなくて、呆れました。
あと、話し方が乱暴です。フレンドリーにしたいつもりなのかもしれませんが、日本語も正しく使用できていないし、若者言葉を多用しすぎで聞き苦しかったです。インターンのガイドが悪いとは言いませんが、お客様の前に出す前に、社内で勉強してから人前に出るべきだと思いました。
Dear Sherry,
Thank you for participating in our tour. I sincerely apologize for the rude behavior of our staff that caused you discomfort.
Currently, we are participating in a program called "Ishikawa Hometown Working Holiday," which allows people to experience life in Ishikawa through interactions with the local community, at the request of Ishikawa Prefecture. The intern involved in this situation was a student assisting with our work through this program. Originally, they were meant to be a support staff for English interpretation, but due to a last-minute cancellation by foreign guests who were initially scheduled to join, a lack of communication between the on-site and administrative staff led to this unfortunate situation. I am truly sorry.
Thank you for your valuable feedback, Sherry. We will ensure proper employee training to avoid any disrespect towards our customers in the future and strive to support everyone's travel experience.
Sherry様
弊社ツアーにご参加いただきありがとうございました。
この度は弊社スタッフが大変失礼な態度で応対しSherry様に不快な思いをさせてしまい心よりお詫び申し上げます。
現在弊社では石川県からの依頼により地域の人たちとの交流を通じて、石川での暮らしを体験してもらう
「石川県ふるさとワーキングホリデー」という制度に参加しております。
今回のインターンはその制度を利用して弊社のお仕事をお手伝いしていただいた学生です。
本来は英語通訳の補助要員ということだったのですが、当初ご参加を予定されていた外国からのお客様が
直前でキャンセルされたことなどから、現場と事務スタッフの打ち合わせ不足により
今回のような事態が発生いたしました。大変申し訳ございません。
Sherry様には貴重なご意見を賜りありがとうございます。
今後はお客様に失礼のないように社員教育をしっかり行い、皆さまの旅のサポートに努めます。