Reviewed by: opm
Good signal throughout Tokyo except when you are in subway stations. Mailed to hotel and ready for use right after checked in. Save you lot of times finding direction if you are not fluent in Japanese. My party had 2 iphones signed into the mobile wifi. The power lasted around 6-8 hrs depending on usage. Easy return, just drop off at Haneda International Terminal on the 2nd Floor. Will definitely rent again if going to Japan in the near future.
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Couples |
| Posted on: | 2016/09/30 |
| Activity Date: | 2016/09/19 |
Reviewed by: Hawai'i Boy
Booked Veltra for transportation to our Shinjuku hotel after our Japan cruise and couldn't be more pleased with the service! Mr. Uchida was courteous and very professional; we shared the beautiful new van with a family of three and we were at our hotel's doorstep in about 40 minutes. Will look to book through Veltra on our next trip to Japan!
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Families |
| Posted on: | 2016/09/27 |
| Activity Date: | 2016/09/25 |
Reviewed by: Kim M
Portable wifi was great to have! Helped us negotiate thru Japan...we connected several devices...good to carry a portable battery if you use wifi as much as we did...
Device was ready for us when we checked into our hotel and we kept it right up until we were
Leaving Japan, with easy drop off at the airport. Would definetly use Ventura again and again!
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Families |
| Posted on: | 2016/09/25 |
| Activity Date: | 2016/09/01 |
Reviewed by: Stephanie
The delivery of the router........outstanding!
The function of the router........outstanding!
The return of the router......very easy
We would use Veltra again
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2016/09/24 |
| Activity Date: | 2016/09/01 |
Reviewed by: Anne
This was a great way to get from the Yokohama cruise terminal to Tokyo city. Very efficient and saves the hassle of getting luggage on and off trains. From port direct to hotel.
Thank you for using us. We are happy to hear that. We will keep our effort to provide quality service. If you have next chance in the future, please use our service.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/09/09 |
Reviewed by: Northville Traveller
Very cost effective way to get from Yokohama Pier to downtown Tokyo. We had a shared ride van with 3 other couples. We were greeted by signs as soon as we exited the customs area. After we were all assembled we loaded the van and were on our way. So much easier than dragging our suitcase, etc through crowded train stations and trains. Driver spoke no English but had info sheets for each drop off. He was most courteous. For us it was money well spent. Thank You!
Thank you for using us. We are happy to hear that. We will keep our effort to provide quality service. If you have next chance in the future, please use our service.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2016/09/11 |
| Activity Date: | 2016/09/09 |
Reviewed by: Elizabeth
Highly recommended. The pocket WiFi was delivered to our hotel in Shinjuku the day we arrived. It works great, very fast. Helps us go on Google map to navigate through all the streets of Tokyo and use Yelp to pick restaurants. It does drain the phone battery though, but we used it for 4 hours straight. Over all this is an extremely helpful device to have, especially for tourists. Very affordable. We got it for 7 days
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Families with Young Children |
| Posted on: | 2016/08/03 |
| Activity Date: | 2016/07/31 |
Reviewed by: MIRIAM
IT WOULD HAVE HELPED IF YOU PROVIDED A LARGE SIGN SAYING 'GREEN TOMATO' AS WE WALKED RIGHT PAST IT AND STARTED TO SEARCH EVERYWHERE FOR THE PICK-UP POINT!.
ONCE WE RE-TRACED OUR STEPS - WE FOUND THE PERSON HOLDING A BOARD WITH OUR NAMES IN VERY SMALL PRINT!
ONLY COMPLAINT WE HAD......
FROM THEN ON A CHARMING LADY DIRECTED US TO THE MINIVAN AND WOULD NOT EVEN LET MY HUSBAND LOAD THE LUGGAGE.
SHE WAS VERY PROFESSIONAL - GREAT DRIVER - ARRIVED OUTSIDE OUR HOTEL OVER 1 HOUR LATER POINTING OUT THE HIGHLIGHTS OF TOKYO ON THE WAY!!.
WOULD HIGHLY RECOMMEND!!
Dear Ms. MIRIAM and HAIM BRANDT,
Thank you for using our service.
We hope you and your family doing well.
Thank you for your sweet suggestion i will convey your suggestion to our operation manager.
we will update our service according to our customer needs.
Once again Thank you very much for supporting us.
Have a nice week end.
Best regards,
Sherpa
Green Tomato
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2016/07/10 |
| Activity Date: | 2016/07/03 |
Reviewed by: Sue
The unit was available for us at our first hotel. Instructions are very clear. I am of the opinion that it has saved us having to get cell service here. We were able to check train schedules and use google maps when we were unsure of our location. The wifi was dependable in all areas of Japan. I would highly recommend your company and will use it again when we return. Thanks.
| Rating: | |
|---|---|
| Packages: | 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2016/06/04 |
| Activity Date: | 2016/05/10 |
Reviewed by: Lily
I could log my sister and my phones but then the battery would drain if we used it all day so I would have to shut it off and on or else the router would get super hot. I have to say though, this has been a lifesaver for our trip because addresses are very hard to find in Tokyo!.
| Rating: | |
|---|---|
| Packages: | 10 Day Plan |
| Attended as: | Families |
| Posted on: | 2016/04/28 |
| Activity Date: | 2016/04/22 |
Reviewed by: Shawn
Worked well for the entire time I had it. Was waiting at my hotel at check in.
| Rating: | |
|---|---|
| Packages: | 5 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/10 |
| Activity Date: | 2016/04/08 |
Reviewed by: Shawn
It had reasonable prices but be prepared to wait since it is a shared shuttle so you may have to wait a little while before leaving if they have more pick ups for the day. Had to wait 45-1hr for the next party to come in
Dear Shawn,
We are highly appreciated with you & your feedback.
Which is gives us more encouragement to improve our service more punctual, reliable and convenient.
Please contact or email us whenever if you have any inquiries for any place in Japan.
We are waiting for your next booking.
Best regards,
Jyoti
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2016/04/10 |
| Activity Date: | 2016/04/08 |
Reviewed by: Jay
Best service and 100% reliable!! We used out pocket wifi all over Japan with 0 problems!!! A+++
| Rating: | |
|---|---|
| Packages: | 10 Day Plan |
| Attended as: | Couples |
| Posted on: | 2016/04/09 |
| Activity Date: | 2016/03/14 |
Reviewed by: C.S.
My trip was scheduled at the very last minute for my business, and I requested this device right away. But it took a few days for them to process my request, and I had to go without it for the first 2.5 days. It finally arrived on my 3rd day of this trip in the afternoon.
The device worked well, but it dies so quickly. After it was fully charged, it can work about 4, 5 hours depending on how much you use it. I felt like that was too short. I own a pocket WiFi (hot spot) in the U.S., and that lasts all day. So I was really disappointed about it.
The return process at the airport was very simple and easy. I appreciate that because I had a lot stuff to carry with me.
I would say this plan was good overall because of the price. I paid about $60 for 10 days, and it was cheaper than other options I had.
| Rating: | |
|---|---|
| Packages: | 10 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/24 |
| Activity Date: | 2016/02/28 |
Reviewed by: Anonymous
I used in Tokyo where free WiFi is very difficult to find.
The device was waiting for me at hotel, fully charged ready to use.
Very easy to use and very convenient.
I highly recommended.
| Rating: | |
|---|---|
| Packages: | 5 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/12 |
Reviewed by: Melissa
My fiancee and I really depended on it when traveling all over Japan. I also was able to upload my photos everyday so my family and friends could enjoy them
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2016/03/05 |
| Activity Date: | 2016/02/11 |
Reviewed by: AWAT
This is the second time we used this rental service, & altho we encountered some hiccups on our 1st time, everyone was so gracious & helpful in trying to resolve the situation that we ordered again. Plus, it really is a good deal compared to other services. This time around, there were no problems except for some due to Japan's spotty wifi service & not this rental - you will encounter some areas that are difficult to get wifi, but this will likely happen with any mobile wifi. We will likely order this again on our next trip to Japan.
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Families |
| Posted on: | 2016/01/10 |
| Activity Date: | 2015/12/16 |
Reviewed by: Tokyolover
Shipped it to me on time and easy to ship it back.
The price can be lower.
| Rating: | |
|---|---|
| Packages: | 20 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2016/01/10 |
| Activity Date: | 2015/12/17 |
Reviewed by: khc
Fantastic WIFI, easy to access & returned after use. Will recommend more friend to use when they travelling to Japan.
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Families with Young Children |
| Posted on: | 2015/12/27 |
| Activity Date: | 2015/12/01 |
Reviewed by: Wheng
The pocket wifi router was waiting for me upon my arrival at the hotel. My devices instantly connected to the router without hassle. It is a must have when you are in Japan. Was very handy and devices were constantly connected to the internet. Would definitely rent again. Thank you for outstanding service!!!!
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Families |
| Posted on: | 2015/12/25 |
| Activity Date: | 2015/12/17 |
Reviewed by: Selma A.
I rented a pocket wifi during my last trip to Tokyo. The reservation was done online and the device was ready for me when I checked into the hotel. Very easy to set up and I had constant internet connection. Very helpful when shopping, using the GPS, or maneuvering the subway system! Drop off was easy as well. I could drop it off at any convenient store but since I was provided a prepaid envelope, my hotel let me dropped off at the counter at check out.
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/21 |
| Activity Date: | 2015/10/26 |
Reviewed by: petrucciani
I rented a router via veltra after reading good reviews here. I had my unit shipped to my friend's place in Tokyo, and it was waiting for me there.
I turned on the router (it was fully charged), Find ID in my laptop and iphone settings, and I was good to go. I had no problem during my stay.
It says "Pocket WiFi Router Rental in Tokyo" but actually you can use anywhere in Japan. It worked great in Kyoto, Hiroshima, Nagasaki etc.
I'll use it again next time. Thanks!
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2015/11/16 |
| Activity Date: | 2015/11/01 |
Reviewed by: iHEARTtravel
VELTRA is arguably the best place to get a reliable and fast Pocket Wi-Fi in Tokyo. It was so easy!I had it delivered to my rented apartment, and we did have a missed delivery. However, VELTRA has excellent customer service, and redelivered it the next day with multiple communication emails in between. I was impressed. I can't praise them enough.
The Wi-Fi is LTE, works ALL over Japan (I took it with me to Osaka and Kobe for 3 days) battery life is great, so convenient, and the price for a two week rental CANNOT BE BEAT! It is such a great service, and wonderful to have in Japan. I can't tell you how many times I needed a reliable Wi-Fi connection to access maps, TripAdvisor, GuruNavi, and Google on my cell phone and tablet.
It is about the size of a small bar of soap, boots up fast, and the battery life lasts almost the entire day. It comes in a zippered pouch with charger and cable, and even some discount tourist coupons. You just match up the Wi-Fi name in your devices, and enter in the password and save. Your devices will automatically hook up to it every time it's on. EASY.
The price of rental was better than every other site I checked on the internet, and delivery was simple. The best part was returning the unit: You pack it in the included envelope and fill out the return address form, and walk to your nearest Lawson, 7-Eleven, or FamilyMart konbini, and give it to the clerk. (Your neighborhood convenience stores are used as Post Offices) They fill out some info on the return slip, stamp it, and send it back for you. SO EASY!!
Thank you VELTRA for the convenient, reliable Wi-Fi! I will definitely use VELTRA again the next time I'm in Tokyo. I highly recommend renting this Wi-Fi, I had such a great experience. VELTRA, You have just made a lifelong travel customer. Thank you!
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2015/10/31 |
| Activity Date: | 2015/10/11 |
Reviewed by: JOE015
I can't wait to write this review. The pocket wifi is amazing work of technology. It is so simple and yet powerful stuff. I am a wonder to myself and to get connected to Internet everywhere I go within the city. I don't have to rush back to my hotel for anything ( especially alongside my power bank). Once I hit the road, the hotel people never see my back until close to midnight. Yet, this pocket wifi never looses its power. Thank you and thank you. It makes my holiday a memorable one.
I highly recommend this Pocket wifi to anyone that want to have a fun filled holiday .
Unfortunately after my above review, my bag was stolen and this pocket wifi was one of the items lost. The company charged me ¥31000 for the lost router! Please keep the router securely at all times.
| Rating: | |
|---|---|
| Packages: | 5 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2015/10/22 |
| Activity Date: | 2015/10/16 |
Reviewed by: Sabs
Reliable service. Easy set up and return. Was a life saver while traveling all around Japan. Highly recommended!
| Rating: | |
|---|---|
| Packages: | 10 Day Plan |
| Attended as: | Friends |
| Posted on: | 2015/09/26 |
| Activity Date: | 2015/09/02 |
Reviewed by: Yna Cuartero
We rented Veltra's pocket wifi for 7 days. we asked that it be dropped off in our hotel. however, upon arriving in the hotel, we were informed by the front desk person that it has not arrived yet (that was around 11am). I was actually expecting that it will be there when we arrived, so this was quite disappointing for me. however, when our time for our check in has come, the receptionist handed it to me already (around 1pm), so i was happy already.
it was very useful especially when navigating around Japan. it helped us check the right routes to take. it was able to save us when we almost got lost when we accidentally missed our train stop.
We were not able to use the device however for one day because there was no signal. this was in Koyasan. Not a big deal however, because the place was small and we did not need it much for navigation.
The drop off was also very easy - we just left it in a box in their small booth in KIX airport.
Overall, we will still use Veltra when we go back to Japan.
| Rating: | |
|---|---|
| Packages: | 7 Day Plan |
| Attended as: | Couples |
| Posted on: | 2015/09/20 |
| Activity Date: | 2015/08/28 |
Reviewed by: Imee
Hi! The transaction process went smooth - delivery was also timely. However, we were not happy with the fluctuating connection experienced in different areas of Tokyo. It was very frustrating because we rented a pocket wifi to make our travel easier - but it did not happen.
Would not recommend.
Thank you for choosing our service.
We would like to apologize for the inconvenience you had experienced.
We would like to let you know that there are some cases you may experience low connection or difficult to connect through WiFi, such as crowded places, bad weather condition, or if you are staying in the highest building.
we understand that it was difficult for you to connect WiFi, so you cannot contact us while you were traveling in Japan.
Again, we are very sorry for the inconvenience it may cause you.
We are doing to try our best in the future to give costumer a very good service.
Thank you very much for your valuable feed back,and we all appreciate it.
We are hoping for your kind consideration and happy to serve you again.
Best regards,
| Rating: | |
|---|---|
| Packages: | 3 Day Plan |
| Attended as: | Friends |
| Posted on: | 2015/08/08 |
| Activity Date: | 2015/07/26 |
Reviewed by: Tokyolover
WiFi worked great in Japan. It was delivered to my parent's house and return it to nearest postal place. There is no extra charge for delivery. Including returning it.
Thank you for using our service. We hope to see you again soon. :)
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Families with Young Children |
| Posted on: | 2015/07/07 |
| Activity Date: | 2014/12/24 |
Reviewed by: Natalie
I had been looking all over the internet in regards to my options for using a phone or portable wifi device while in Japan. Most companies wanted about $14 USD per day. I'm so glad I found veltra! I highly recommend it to anyone traveling to Japan. I took it as far as Hiroshima with no service issues. It didn't always work in certain department store buildings, but that wasn't an issue for me at all. It helped me to navigate through the Tokyo train system by myself and keep in touch with family back home. If you are going to Japan for any length of time, you should rent this device.
Thank you for using our service! We are glad that you enjoyed our service and we look forward to serving you again.
| Rating: | |
|---|---|
| Packages: | 30 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2015/07/06 |
| Activity Date: | 2015/04/16 |
Reviewed by: DORI
This was the best thing to cut down costs and still use my phone as much as i always do
Thank you for liking our service. We hope to see you again.
| Rating: | |
|---|---|
| Packages: | 30 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2015/06/27 |
| Activity Date: | 2015/06/02 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Thank you for using our shared shuttle service. We are very happy to hearing that your family had enjoy our service.
We are looking forward to hearing from you the next time you come to Japan and hope to book with us.