Time well spent and the guide speaks well and explains clearly. She is informative and never a dull moment. Would recommend friends/family to book this tour. thanks alot.
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Attended as: | Friends |
Activity Date: | 2019/05/16 |
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While the trip was good, everything went smoothly and the tour guide was very informative and helpful, it was disappointing to learn we have very little time at each stop. We felt very rushed, including for lunch. I suggest the tour return later, or you are upfront with customers that in order to fit in all of the activities the actual time at each stop is very limited.
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Attended as: | Friends |
Activity Date: | 2019/05/17 |
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Very nice and very fascinating tour. Will definitely do it again. Also no problem recommending to friends
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Attended as: | Families |
Activity Date: | 2019/05/16 |
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It was the best experience abroad so far to me. From beginning to the end everything was excellent and went as it was said with their promised schedule. Our tour guide was great she informed us not only by sound system but also she used charts and written notes on the large papers sheets to help her messages memorized while she was using quality communicating techniques to help her group stay together and informed well. Bus was very clean and driver did great job along with all route course.
Thank you so much for everything ❤️
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Attended as: | Solo Travelers |
Activity Date: | 2019/05/15 |
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Very nice tour. Our tourguide gave us a lot of information as well as being a great singer! Had a great day.
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Attended as: | Solo Travelers |
Activity Date: | 2019/05/13 |
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The tour guide, May, was wonderful! She kept tabs on everyone very well, always making to have everyone when time to head to a new destination. She was very informative on the bus, telling everyone about how Mt. Fuji was formed and why things are certain ways. She even sang us traditional Japanese song for Mt. Fuji in both English and Japanese.
The experience was great. Definitely add the lunch option! So many choices and you definitely get your money's worth!
The tour bus does have wifi, but it was not super strong. My children were able to play apps, but not watch videos from it. There is no bathroom on the bus, so plan to use it before you get on at each stop (important with younger children).
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Attended as: | Families with Young Children |
Activity Date: | 2019/05/12 |
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The tour company is very organized and easy to work with. The locations were very fun to visit and the tour guide made it really interesting even if the weather was a little off. I highly recommend this tour during the springtime when the phlox are all out in their glory. Something I will always remember!
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Attended as: | Friends |
Activity Date: | 2019/05/10 |
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Visiting Mt. Fuji was a fantastic experience. The entire trip was very well organized and our tour guide was very charming, informative and polite. The remaining three stops were also lovely. We highly recommend this tour.
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Attended as: | Couples |
Activity Date: | 2019/05/06 |
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Our tour guide was fantastic, Friendly, and very informative. She gave us so much information about our surroundings, where we were going and Japan's history. I would definitely reccomend the Mt Fuji and Hakone tour to everyone it was a fantastic day out.
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Attended as: | Couples |
Activity Date: | 2019/05/10 |
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Excellent tour. Youshi - san was a great tour leader, informative and amusing and spoke excellent English. We were very fortunate to have a clear day to see Mount Fuji and the views were brilliant all day. The lunch was also very good. We enjoyed the sky gondola, the black eggs and the cruise over lake Ashi. Every thing was very punctual and at no point did we feel rushed.We took the option of the bullet train back and Youshi helped us with navigating the station. In all a lovely tour which we thoroughly recommend.
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Attended as: | Friends |
Activity Date: | 2019/05/10 |
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We had the best tour guide! She was absolutely charming and very knowledgeable. The day was beautiful and we got to see magnificent Mt Fuji but were only able to go up to the 4th station. The nearby waterfalls were incredible too. I loved Oshino Hakkai village with the cherry blossoms and amazing views of Mt Fuji. I definitely recommend this tour.
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Attended as: | Friends |
Activity Date: | 2019/04/21 |
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Although it was cloudy so we could not see the top of Mt. Fuji most of the time. Our tour guide did his best to show us the mountain and the lake, with a cable car view.
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Attended as: | Families |
Activity Date: | 2019/05/06 |
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Tour guide was very knowledgable about every everything .The 4d fuji airways was excellant worth the money
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Attended as: | Solo Travelers |
Activity Date: | 2019/05/05 |
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We had a long bus ride to Mt Fuji but were disappointed the clouds came in and covered the mountain. We could only get to Level 2 as there was too much congestion and traffic higher up at Level 4. Our lunch was a wonderful selection of local dishes and the cruise on the Pirate Ship on Lake Ashi was crowded and chilly but fun to be part of.
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Attended as: | Couples |
Activity Date: | 2019/04/20 |
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Enjoyed the day. It would have been better to spend more time in the surrounding areas of Mt Fuji rather than spending the last two hours in the shopping mall close by. Well organised though thank you!
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Attended as: | Couples |
Activity Date: | 2019/05/05 |
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It seems both Veltra and JTB Sunrise Tours think its acceptable to sell a tour called "Mount Fuji Tour" when they know 100% in advance that you will not see Mount Fuji
Our experience was as follows
Book online on the Tuesday Evening
Arrive at check in on Wednesday Morning
At check in ask JTB is everything open will we see Mt Fuji - YES
Get on the bus to depart for Mt Fuji
Tour guide runs through the itinerary exactly as advertised
Station 5 Mt Fuji
Cruise
Lunch
Ropeway
Shinkansen Back
1 hour into the drive - OH! sorry Station 5 is closed due to an avalanche we can only go to station 1 today, you wont see Mt Fuji
When we get to station 1 we ask the roadblock security when was the avalanche - 2 days BEFORE!!! so for 3 days they have been selling tours knowing its closed also knowing it will be several days before the avalanche is cleared
So JTB Knew Mt Fuji will not be seen before they sold the tour to myself and busses full of people who booked in the last 3 days, Veltra say they were not informed by JTB and JTB when asked say they only call for an update at 9am AFTER the bus leaves so you have no option to get off and do something else - convenient timing for them and too late for you, but they all knew 2 days in advance, yet no one takes ownership at either company blaming each other - neither company loose out only the customers
Had I known I would not see anything and be on a bus for several hours at the checkin at Niko Hotel JTB Desk I would have cancelled and got 50% refund and booked another tour for the day and done something more productive with my time
Feel quite cheated as did most of the other people on the same bus
JTB/Veltra snake policy is set so you basically can be sold ANY tour and they have a way to not refund you
DISSAPOINTED - CHEATED - WASTE OF TIME - CHECK BEFORE YOU GET ON THE BUS - REQUEST REFUND
JTB SUNRISE TOURS
VELTRA
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Attended as: | Couples |
Activity Date: | 2019/04/30 |
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The trip was generally good and was saved from an OK rating by actually seeing Mt Fuji from the bus and the first stop. After that we drove to the other side of the mountain where it was covered by cloud and we didn't see it again all day. (Cloudy weather can't be helped but guide said "we are driving to the other side as it is less crowded".) Everything ran on time but better explanation of how to manage Japanese lunch (our first such experience) would have been appreciated. Cruise on Lake Ashi was picturesque but boat was very crowded with standing room only for some guests.
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Attended as: | Families |
Activity Date: | 2019/04/18 |
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Good views of Mount Fuji.
Perhaps it would be better to have more time in the village to explore.
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Attended as: | Friends |
Activity Date: | 2019/04/26 |
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We were lucky to reach Mt Fuji 5th station, as the sun was shining on this beautiful volcano! Wish we had more time to enjoy its serene majestic beauty! Would love to climb this mountain some day!
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Attended as: | Families |
Activity Date: | 2019/04/25 |
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Our tour was fun and enjoyable. We were given ample time to roam around and explore the area. We brought our son with us and he loves the cable car and strawberry picking experience. My wife's highlight was the beautiful flowers almost in full bloom. Mine was the overall convenience and comfort of being in an organized tour. Special thanks to Yuki our sweet guide and Kondo our bus driver for being patient waiting for us. Will highly recommend this tour to friends.
Hi, thank you so much for sharing your trip moments with us! It is great to know your families had fun time with the trip, and the activity of riding cable car was a favorable part for your son. We are really honored to be a part of your Japan trip, by offering a way to see the lovely scenery and make encounter with local people. Thank you for recommending this tour too. We wish you the best luck for future travels!
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Attended as: | Families with Young Children |
Activity Date: | 2019/04/22 |
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The drive going to Mt. Fuji was smooth. Our tour guide, Amy was excellent and helpful. Too bad we didn't see it at the base or during the boat ride. However, we saw it during the bus ride at least and we're happy.
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Attended as: | Families |
Activity Date: | 2019/04/11 |
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We did get to see Mt Fuji which was why we went on this tour. Because of this, I rated it fair rather than poor... The boat and sky tram filled in time out of the bus... neither was interesting or exciting. Our tour guide was very bland...he certainly did not make this an enjoyable day. For a couple to go on this excursion at a cost of $250 to 300USD... spend your money elsewhere.
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Attended as: | Couples |
Activity Date: | 2019/04/24 |
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Completely recommend this tour and is well worth it. The scenery and guide are both terrific and it was an awesome day and experience overall. I must say that it is best to do your research regarding the train option before finalising your booking to ensure that you get the best deal. The tour operator offers a discounted ticket for the bullet train if it is bought through them as opposed to buying the ticket at the station.
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Attended as: | Couples |
Activity Date: | 2019/04/23 |
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We had a very fantastic experience from Vetra. We were able to see a beautiful Mt. fuji , the weather was great for us . Its all worth it the whole trip even our tourist guide Ms. Yoko .
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Attended as: | Families |
Activity Date: | 2019/04/15 |
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The guide was very informative. However couldn't go to fifth station of Mt. Ashi as promised in the tour plan. Instead went to the second station due to whether conditions. It would have be better if this clause was mentioned. One among the very less tours that cover both mount Ashi and Hakone in one day. Covers all the important look out points.
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Attended as: | Families |
Activity Date: | 2019/04/17 |
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Honestly, I expected something completely different. The way was very long, the tour guide was not that excited about the information he presented and most of the facts I knew from the internet tourist sites beforehand. We clearly expected more insight into the history of the place: beautiful legends and folk tales or anecdotes from a local guide.
5-station was closed that day. As for sky gondola and the boat cruise, well, probably on a sunny day, but not on a windy April day. The sky was grey and it was freezing. Smoking valley was just a viewing spot to take a photo and taste a black ice-cream. Sorry to say, but I wouldn’t recommend this trip. I would go for another tour provider.
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Attended as: | Families |
Activity Date: | 2019/04/17 |
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Excellent guide. Very informative and helpful throughout the whole trip.
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Attended as: | Solo Travelers |
Activity Date: | 2019/04/16 |
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The places of interests were worth going although it's packed with tourist. I wasn't too happy with the guide because he didn't even bother to explain much about the places of interest. He just took us there and told us to return at a specific time without introducing the place. A bus driver could have done his job. In the package, I was promised to have vocanlo eggs but didn't receive anything at all.
I should opt to visit the places myself instead of following this tour. Disappointed.
Thank you for your participation and your comments! We will keep improving our itinerary and service standard to make better trips for customer.
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Attended as: | Couples |
Activity Date: | 2019/04/13 |
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I was here in April and I found out that April is time when there is most snow on Mt Fuji . it happened to me and we had to stop at 2 point .. but everything else was nice and perfect. guide was outstanding and ride smooth
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Attended as: | Solo Travelers |
Activity Date: | 2019/04/11 |
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Shin San was an amazing tour guide very informative. Great food for our lunch Mt Fuji was smiling at us for most of the day. Would highly recommend to other!
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Attended as: | Solo Travelers |
Activity Date: | 2019/04/11 |
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Reply from activity provider
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Thank you for your participation and your comments! We will keep improving our itinerary and service standard to make better trips for customer. We are looking forward to see you again in the future!