Hi Yuu Trip.
Thank you for your review.
We agree it is wise to book well in advance, and to always allow plenty of time for formalities at the airport.
We hope the whole family enjoyed Cairns, and you return soon!

Hi Sacho.
Thanks for the 5 Star review!
We are happy you enjoyed your departure transfer so much; we hope you visit us again soon.

Hi Sacho,
We do our best to make your arrival easy and stress-free, especially after a long flight.
Enjoy your stay in Cairns.

Hi Cipher,
Thank you for your review.
We do our best to offer great value to our Veltra customers. Our drivers are polite, and our vehicles are all washed and cleaned at least once a day.

Hi Yasu,
We are glad our friendly driver was able to make your Arrival transfer stress-free, and enjoyable for the children.
We hope the family had fun, and come back to visit again soon.

Hi Yasu,
Thanks again for the 5 Star review.
Our drivers have plenty of good tips on what to see in Cairns, as well as information about our region as they drive you to your hotel.

Hi Komi,
Cairns is a little bit vague when it comes to time, isn't it!! Especially when compared to your precise times in Japan!
We hope you had fun, and that our "tropical time" helped you relax.

Hi Komi,
We are glad we made your arrival and transfer stress-free.
Our mission is to make your transfer relaxing, and safe.

Hello,

Thank you for sharing your feedback! We’re so glad to hear that the pre-paid fare gave you peace of mind and that the ride was comfortable and efficient. It’s great to know you enjoyed the view of Sydney as well! We aim to provide a smooth and relaxed journey for all our passengers, and it’s wonderful to hear we succeeded.

We look forward to welcoming you again soon.

Safe travels!

Maddie
Customer Experience Manager

Hi Masamako,
It is a very early arrival, isn't it!
We are glad you were happy with your transfer, and that our driver was on time and helpful.
We strongly recommend pre-booking with Veltra before departing home.

Hello Pansy,
We are glad you were pleased with your departure transfer.
We hope you will return and visit Cairns again soon.

KAZU様へ

この度は、ケアンズの熱気球ツアーにご参加いただき、誠にありがとうございました。また、貴重なフィードバックをいただき、心より感謝申し上げます。

朝日を浴びながらの壮大な自然の中で、熱気球のフライトをお楽しみいただけたこと、大変嬉しく思います。フライト中の絶景や、熱気球を畳むユニークな体験を通じて、素晴らしい思い出を作っていただけたことを光栄に思います。

さらに、ドライバー・ガイドのトニーや、パイロットのボブをはじめ、スタッフのホスピタリティに対しても温かいお言葉をいただき、大変励みになります。皆様の笑顔と達成感に包まれた瞬間を共有できたことが、私たちにとっても何よりの喜びです。

これからも、より一層素晴らしい体験を提供できるよう努めて参りますので、またのご参加を心よりお待ちしております。

本当にありがとうございました。

Hot Air staffより

Hi Wombat!
Thanks for the 5Star review.
We are glad you were happy with your transfer. We do generally stop at Domestic first, but our driver will make sure passengers get out at the correct location.

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。高所恐怖症でご心配の中のご参加の様でしたが、フライト後は最高のツアーと称賛していただけて本当にうれしく思います。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Hi Pora,
We always do our best to be on time, although that can sometimes be challenging.
we are happy you were pleased with your driver and our service.

Thank you for your 5 Star review!
The Jetstar arrival from Tokyo is very early, isn't it!
We are glad you were very happy with our service, and hope you return soon.

Shinjiro様へ

ご参加いただき誠にありがとうございました。
早朝のご出発にも関わらず、ホテル送迎で安心してツアーをお楽しみいただけたとのこと、大変嬉しく思います。
熱気球からご覧いただいたオーストラリアの雄大な自然や野生のカンガルー、そして日の出の瞬間は、きっと特別な体験になったことと思います。
また、着陸後の気球の片付け体験や、気球内での写真撮影、シャンパンパーティーもお楽しみいただけたとのこと、スタッフ一同大変励みになります。
これからも皆様に心に残る素晴らしい体験を提供できるよう努めてまいります。
またのご参加を心よりお待ちしております。
ありがとうございました。
今後ともよろしくお願いいたします。

Hot Air Balloon Cairns

Hello,

Thank you for your valuable feedback.

We will continue to work on making the directions as clear as possible for our customers.

We look forward to welcoming you again soon!

Maddie
Customer Experience Manager

Hi Yocchan.
We apologise that our driver was a little late. Be assured we always ensure there is sufficient time to get you to your flight in plenty of time for check in.
We hope we can welcome you back soon.

We are sorry to read about the challenges you faced with your airline.
We are always happy to assist passengers who are delayed by airlines.
You assisted greatly by calling us and warning us your flight had changed....Thank you!

このたびは当社プライベート空港送迎サービスの体験談をご投稿いただきましてありがとうございます。当社の空港送迎のサービスを安心してご利用いただけたようで嬉しく思います。おっしゃる通り、荷物が多い時はタクシーでは乗り切れない場合もありますので、選んでいただけて良かったです。またいつかケアンズへお越しの際は是非ご利用ください。お待ちしております。

Hi Hiroshi,

Thank you for sharing your experience with us!

We’re delighted to hear that you had a smooth and timely journey to the airport, and that the small group setting added to your peace of mind.

At Con-X-ion, we’re committed to providing efficient and comfortable travel experiences, and we’re pleased that everything went according to plan.

We hope to welcome you again for another seamless transfer in the future!

Kind regards,

Maddie
Customer Experience Manager

yaa様
5つ星コメントありがとうございます。最近はレンタカーやご自身で空港まで行かれる方も増えてきましたが、渋滞など現地の状況などを熟知したプロだと安心です。運転手の扇にもコメント共有しておきました！

yaa様
5つ星コメントありがとうございます。初めての土地での移動は少し心配ですよね。弊社では空港に到着したお客様が安心してその後も楽しく過ごせるように運転手が配慮しております。空港送迎のセンドもミートもコメントいただけて、運転手のおおぎもとても喜んでおりました！ありがとうございます。

ありがとうございます。

ありがとうございます。

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。お迎えがぎりぎりになってしまい、ご心配をお掛けしてしまい大変申し訳ございませんでした。フライトは素晴らしいとの評価をいただきまして安心いたしました。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Hello again Nanami,

Thank you so much for your secondary review of our Sydney Code Share Partner.

We’re thrilled to hear that you had such a comfortable experience with us, both on your way to your destination and on your return trip. We’re especially glad that our door-to-door service was helpful with your heavy luggage and souvenirs.

It’s wonderful to know that our driver was able to make your journey easier, and we’re pleased to hear that you found them friendly and accommodating. We aim to make every trip as smooth and enjoyable as possible, regardless of language barriers, and we’re happy to hear that you felt well taken care of.

We truly appreciate your continued trust in our service and look forward to welcoming you again on your next trip!

Kind regards,

Maddie
Customer Experience Manager

Hi Nanami,

Thank you for sharing your experience with us. We’re glad to hear that our driver was able to assist you and that you had a comfortable journey after arriving at Sydney International Airport.

We appreciate your understanding regarding the walk to the bus stop—while our drivers are happy to assist whenever possible, we do ask passengers to make their way to the designated pick-up point. We’ll take your feedback on board to continue improving our service and ensure clearer communication for all customers.

We hope to welcome you again in the future and provide another seamless and enjoyable experience.

Kind regards,

Maddie
Customer Experience Manager