Hello Haru.
Thanks for your review.
We are happy you enjoyed your transfer with Exemplar, and were comfortable during the trip.

Hello,

Thanks for sharing your feedback!

We're glad to hear that our team could assist you smoothly despite the delay.

We understand how travel disruptions can be stressful, and it’s great to know that our staff was there to guide you and ensure you made it to the next shuttle without any hassle.

We’re always here to make your journey as stress-free as possible.

Safe travels, and we look forward to welcoming you again soon!

Maddie
Customer Experience Manager

ぽんのすけ様へ

このたびは気球ツアーにご参加いただき、また素敵なコメントをお寄せいただき、誠にありがとうございます。
マリーバの美しい朝焼けをご堪能いただけたとのこと、大変嬉しく思います。また、スタッフの対応にもご満足いただけたとのお言葉をいただき、励みになります。

これからもお客様に安心してお楽しみいただける体験を提供できるよう努めてまいります。
またのご参加を心よりお待ちしております。

Hot Air staffより

Thank you....again!!

Hi Eri-chan,
Thanks for your 5 Star reviews!
We are glad we made your arrival in Cairns relaxing and simple.
Our drivers are the best and take pride in making passengers feel welcome and safe.
We hope you return to visit again soon.

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。グリーン島は通常右旋回、左旋回とする為左右どちらに座られても見れるように飛行いたしますが、コアラリーフは小さくて左右の旋回が出来ない為、左側に期待を傾斜して右に座られた場合でも見れるように飛行しています。しかし、今回は残念ながらコアラリーフがあまり見られなかったとのことで、大変申し訳ございませんでした。今後はパイロットと情報を共有して、飛行のばらつきが無いように努めて参りたいと思います。貴重なご意見を頂きありがとうございました。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Hi soul.
We are pleased you were happy with your Exemplar service, and arrived relaxed for your flight home.
We hope you come to visit again soon.

Hello,

We're so sorry to hear about the flight delays, but we're really pleased that our team could help make things easier for you.

It's great to know that we were able to assist with getting you on the next flight and provide a drop-off to your hotel.

Our goal is to make your travel experience as smooth and stress-free as possible, no matter the bumps along the way.

We hope the rest of your journey was much smoother, and we look forward to welcoming you again soon!

Safe travels!

Maddie
Customer Experience Manager

Hello Pansy,
Thank you for your glowing review
We are very proud of our friendly drivers; we are pleased they put you at ease.
We hope we can welcome you back to Cairns sometime in 2025!

Thank you for your 5 Star review
We are very pleased you found our airport staff made your arrival simple and easy.
We hope we can welcome you back to Cairns sometime soon!

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。
曇りの天気で雨もところにより降っていて、全体的にあまりいいコンディションではなかったようですが、綺麗に観られたとのことで安心いたしました。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Thank you for your review
We are very proud of our friendly drivers; we are pleased they put you at ease.
We have had quite a bit of rain, but hope the sun came out during your stay.
We hope we can welcome you back to Cairns sometime in 2025!

Hello,

Thank you for sharing your experience with our Code Share Partner.

We're glad to hear you took advantage of the Blue Mountain tour discount and had no trouble finding the meeting point – it's always great when things go smoothly.

We’re sorry to hear your reports about the rough driving and the suitcase incident. Your safety is always our top priority, and we take your feedback seriously. We’ll be sure to address this with the management team of our Sydney Code Share Partner to ensure that incidents like this are avoided in the future.

Thank you again for bringing this to our attention, and we hope your next journey with us will be much more comfortable.

Take care,

Maddie
Customer Experience Manager

Hi Pi.
Thanks for your 5 Star review.
Our airport staff anticipate baggage delays; and our drivers will always do their best to be there when you finally emerge landside.
We hope you enjoyed your visit to Cairns.

Hi Shinobu.
I am glad you found our airport staff to assist you on Arrival. They are at our desk, immediately in front of you as you emerge from Customs.
We hope you return to Cairns soon.

Thank you for your glowing review
We are very pleased you found our driver waiting for you. Our desk is also easy to see as you emerge from Customs..
We hope we can welcome you back to Cairns sometime in 2025!

Hello,

Thank you for your kind review.

We're so pleased to hear that our team made you feel at ease with their warm welcome and personalised service.

It’s wonderful that you had a comfortable and private experience, especially when travelling with family.

We always aim to go the extra mile to make your journey as smooth as possible.

We hope to see you again soon, and safe travels on your next adventure!

Maddie
Customer Experience Manager

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。「最高でした！」との評価をいただき大変嬉しく思います。海の青色のグラデーションは空からのパノラマでしか味わえない景色ですね。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Hello Tadao JR.
We apologise that the service you experienced was not up to our usual high standard.
The driver will be spoken to, and reminded that our passengers expect, and are entitled to, much better service.
We hope you will give us the opportunity to demonstrate the true hospitality Exemplar extend to our passengers when you next visit Cairns.

Hello,

Thank you for sharing your experience with us.

We understand that travel delays and long queues can be stressful, especially when returning to international travel after a long time.

We're glad to hear that our staff was there to help guide you and ensure you made it to your hotel safely.

Your peace of mind is important to us, and we’re happy we could assist.

We hope the rest of your journey was smooth and enjoyable, and we look forward to welcoming you again soon!

Take care,

Maddie
Customer Experience Manager

Hello aaa!
Thank you for your glowing review.
Our drivers are one of our greatest assets; they are friendly, polite and helpful.
We hope you had a great time in Cairns; please come back soon!

Hello,

Thank you for taking the time to provide your feedback, we appreciate the five-star review!

We’re so glad to hear that our team could accommodate your change in plans and help you with rescheduling, despite the busy customs lines.

It's also great to know that our driver was able to go the extra mile and assist with your luggage, especially given Brisbane's hilly terrain.

While your situation may be unique, we're always happy to help in any way we can to make your journey smoother.

We truly appreciate your feedback and look forward to welcoming you again on your next trip!

Safe travels!

Maddie
Customer Experience Manager

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。グレートバリアリーフを水中のスノーケリングとセスナで空から眺める２つの体験をできたは素晴らしいです。添付いただいたお写真は色鮮やかでとても綺麗ですね。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきましてありがとうございます。小さな飛行機なので搭乗前は心配される方も多いのですが、ツアー後は本当に乗ってよかったとおっしゃる方がほとんどです。やはりグレートバリアリーフは上空から眺めるのが一番ですね。またいつかケアンズへお越しの際は是非乗りに来てください。スタッフ一同お待ちしております。

Hi Yuki.
Thanks for the great review!
We look forward to welcoming you back soo.