ご親切なリビューを頂き感謝致します。往復弊社ともサービスをご利用頂きありがとうございました。

Hello AJT
Thank you for your 5 Star review.
We are happy you were pleased with Exemplar's award-winning service!
We hope you can return to Cairns soon.

Hi

Thank you for your feedback! We’re glad to hear that our team was on time for your pick-up. We always aim to allow extra time for potential delays, and we appreciate your understanding of the situation. Safe travels!

Kinds Regards
Alice

Hi kuniko

Thank you for your understanding! We’re glad our team could assist with rescheduling your pickup and that you enjoyed some extra time exploring Brisbane. Safe travels to the Gold Coast!

Kind Regards
Sovika
Customer service

スズケン様へ

様

この度は、気球ツアーにご参加いただき、また素晴らしいレビューをお寄せいただき、誠にありがとうございます。

天候にも恵まれ、念願の遊覧飛行をお楽しみいただけたとのこと、私どもも大変嬉しく思います。パイロットやクルーへの温かいお言葉も励みになります。

また、貴重なアドバイスもありがとうございます。今後ご参加されるお客様にも参考にしていただけるよう、お伝えさせていただきます。

また機会がございましたら、ぜひお越しください。お客様のご参加をスタッフ一同、心よりお待ちしております。

どうぞよろしくお願いいたします。

Hot Air Balloon Cairns staffより

弊社のサービスをご利用頂いた上に、ご親切なレビューも頂き恐縮です。
ありがとうございます。

Thank you for your wonderful feedback.

We’re so glad you enjoy the convenience of our door-to-door service and real-time updates.

We appreciate your recommendation and look forward to your next trip with us.

Maddie, Customer Experience Manager

Good day,

We sincerely apologise that your experience did not meet expectations.

Providing professional and courteous service is a top priority for for our Code Share Partner and we take your feedback very seriously.

We would like to investigate this matter further—please contact us at customerservice@cxn.com.au with your booking details so we can address your concerns appropriately with our Sydney Code Share Partner.

Thank you for bringing this to our attention.

We appreciate the opportunity to improve our service.

Maddie, Customer Experience Manager

Good day,

Thank you for your review!

We appreciate your understanding that our shared shuttle service picks up multiple passengers along the way to ensure a smooth journey for all. We're glad you found the convenience of a direct hotel-to-airport transfer beneficial.

Regarding the reconfirmation request, we include this as an extra step to ensure a seamless experience for our passengers. However, we understand it may not always be necessary. We appreciate your feedback and hope to welcome you aboard again in the future!

Maddie, Customer Experience Manager.

Good day,

Thank you for your review.

We appreciate your understanding regarding the short walk to our pickup location.

Our team ensures that vehicles are ready and waiting to provide a smooth and hassle-free transfer.

We’re glad to hear that everything went well and hope to welcome you on board again soon!

Maddie, Customer Experience Manager.

Thank you for taking the time to provide your fantastic feedback.
We're also glad to hear that you had a comfortable and speedy journey. We're also glad to hear that you had a comfortable and speedy journey

Hi Mochi
Apologies for the confusion regarding the "One child Free" bookings. We will investigate immediately.
Thanks for your kind words about our drivers. We are very proud of them, and they welcome questions and conversation!
We hope you come back to Cairns soon.

Hi Mochi
Thank you for the 5 Star review.
We are happy you enjoyed your transfer, and your time in Cairns.

Hi Kusa,
Thank you for the 5 Star review, and great photos!
Our drivers are known for being courteous, friendly and cheerful.
We are glad you were happy with our service.

Good day,

Thank you for your review and five-stars!

We're pleased to hear that you found the pickup process as described and that your transfer to the hotel was smooth.

We understand that language barriers can sometimes create uncertainty, but we're glad everything went as expected.

Your feedback is greatly appreciated, and we hope to welcome you on board again in the future!

Take care.

Maddie, Customer Experience Manager.

Hi Mama,
We are sorry you were delayed by a slow passenger.
We hope we can welcome you back to Cairns soon.

ご親切なメッセージありがとうございます。

Hi Notomo.
Thank you for your 5 Star review.
We hope we can welcome you back to Cairns soon!

Hi Notomo
We are pleased you found our staff and drivers polite. We hope you enjoyed your visit.

Good day,

Thank you for sharing your experience.

We’re sorry to hear that you found the pickup location instructions unclear and that this caused some initial confusion, it's tricky spot to navigate.

We're glad that our team was still able to assist and get you to your destination without issue.

Your feedback is invaluable, and we’ll review how we can improve clarity in our instructions to make the experience smoother for future travellers.

We appreciate you choosing our service and hope to welcome you again.

Maddie, Customer Experience Manager.

Hi Mofu-Chan.
Thanks for your 5 Star review.
We are glad you were pleased with your Exemplar driver, and how you were greeted on arrival in Cairns!
We hope we can welcome you and your family back soon.

Gday,

Thank you so much for your kind review and five stars!

We're thrilled to hear that our team was able to stay in contact and provide timely pick-up, ensuring a smooth and restful experience for you.

We're glad you were able to check-in and relax as soon as you arrived at your hotel. We hope to welcome you again soon!

Maddie
Customer Experience Manager.

Good day,

Thank you for your feedback and five-stars!

We’re sorry to hear you had trouble finding the pickup location, and we appreciate your suggestion on how to make it clearer.

We're glad that the driver was kind and that your experience was otherwise positive.

We'll certainly review the directions to make them more intuitive for future customers.

Thank you for choosing our service, and we hope to see you again soon!

Maddie, Customer Experience Manager.

Good day,

Thank you for your thoughtful feedback and five-stars!

We're so glad we could assist you, especially with the time-sensitive situation, and that our clear communication made it easier for you to get to the meeting point without any confusion. It's also great to hear that our driver helped you feel at ease, even during the early hours.

We completely agree with your tip about arriving with extra time at the meeting point, as it helps ensure a smooth and stress-free experience.

Thank you for choosing Con-X-ion, and we hope to serve you again in the future!

Safe travels,

Maddie, Customer Experience Manager

Good day,

Thank you so much for your kind words and five-stars!

We're delighted to hear that your experience with our service was smooth and enjoyable. It's great to know that our team was able to assist with your luggage and ensure you were taken to the correct terminal on time. We're also pleased that you found our driver friendly and approachable.

We truly appreciate your feedback and look forward to serving you again in the future.

Take care.

Maddie, Customer Experience Manager

Good day,

Thank you for your feedback and five-stars!

We're happy to hear that you found our service affordable and convenient, especially for a late-night arrival.

We understand that having to contact the terminal staff can be an additional step, but we're glad it worked out well for you, even with the language barrier.

Your experience is valuable, and we'll continue to improve our processes to make the journey as smooth as possible for our passengers. We hope to welcome you back soon!

Safe travels,

Maddie, Customer Experience Manager

Good day,

Thank you for sharing your experience with us, we appreciate your time.

We're sorry to hear that you had trouble locating your vehicle at the airport.

We appreciate your suggestion about providing a map of the pick-up location, and we will certainly take this into consideration to make the process easier for our passengers in the future.

We're glad that, despite this, you were able to get to your destination, and we hope to serve you again soon.

Safe travels,

Maddie, Customer Experience Manager