空港送迎のアクティビティ参加者レビュー一覧

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿をいただきありがとうございます。雨季は雨がいつ降るか予想が難しいので、タイミングよく晴れ間にフライトが出来て本当に良かったです。またいつかケアンズにお越しになるときは是非また乗りに来てください。スタッフ一同お待ちしております。

みっちー様

この度はご参加いただきまして誠にありがとうございました。
また素敵なレビューをお寄せいただき誠にありがとうございます。
「今まで見た朝日で1番綺麗でした」とのお言葉、大変光栄でスタッフ一同とても嬉しく拝見いたしました。

オーストラリアならではの壮大な景色をお楽しみいただけたようで何よりです。
また、貴重なご意見とアドバイスもありがとうございます。今後ご参加されるお客様にとって大変参考になる情報かと存じます。

これからもより快適にお楽しみいただけるツアーを目指してまいりますので、またのご利用を心よりお待ちしております。

Hot Air staffより

Thank you for your feedback regarding your recent pick-up experience. We apologise for the inconvenience of waiting at the counter and understand how tiring that can be, especially before a flight. Your comments are important to us as we strive to improve our services. We appreciate your understanding and hope your journey was otherwise pleasant. Safe travels!

Hello,

Thank you for sharing your experience with us! We’re glad to hear that everything went smoothly from your arrival at Sydney Airport to your hotel. It’s great that our driver was able to accommodate your needs and that you felt comfortable communicating. Your feedback is invaluable, and we appreciate you choosing us for your transfer!

Safe travels and we hope to see you again soon!

Best regards,

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきありがとうございます。予定していた日が悪天候で何回もキャンセルになり、ラストチャンスの帰国日の朝一番のフライトに’ご参加いただきまして、あきらめないでいただき本当に良かったです。いつかお子様が大きくなってケアンズに来た際は、また是非乗りに来てください。スタッフ一同お待ちしております。

このたびは当社グレートバリアリーフ遊覧飛行の体験談をご投稿いただきありがとうございます。５スターの評価をいただきまして大変うれしく思います。おっしゃる通り世界遺産グレードバリアリーフの醍醐味は、やはり空から眺めるのがいちばんですね。またいつかケアンズ来られた際は是非お越しください。スタッフ一同お待ちしております。

ラピダス様

この度は素敵なレビューをご投稿いただきまして、誠にありがとうございます。
ふわっと静かに流れる気球ならではの浮遊感や、美しい景色をお楽しみいただけたようで大変嬉しく存じます。まさに「箱庭のような眺め」と表現していただけたこと、とても光栄です。
またの機会がございましたら、ぜひご友人の皆様とご一緒に再び空の旅を楽しんでいただければ幸いです。
スタッフ一同、心よりお待ち申し上げております。

Hot Air Balloon staffより

ご親切なリビューを頂き感謝致します。往復弊社ともサービスをご利用頂きありがとうございました。

Hi

Thank you for your feedback! We’re glad to hear that our team was on time for your pick-up. We always aim to allow extra time for potential delays, and we appreciate your understanding of the situation. Safe travels!

Kinds Regards
Alice

Hi kuniko

Thank you for your understanding! We’re glad our team could assist with rescheduling your pickup and that you enjoyed some extra time exploring Brisbane. Safe travels to the Gold Coast!

Kind Regards
Sovika
Customer service

スズケン様へ

様

この度は、気球ツアーにご参加いただき、また素晴らしいレビューをお寄せいただき、誠にありがとうございます。

天候にも恵まれ、念願の遊覧飛行をお楽しみいただけたとのこと、私どもも大変嬉しく思います。パイロットやクルーへの温かいお言葉も励みになります。

また、貴重なアドバイスもありがとうございます。今後ご参加されるお客様にも参考にしていただけるよう、お伝えさせていただきます。

また機会がございましたら、ぜひお越しください。お客様のご参加をスタッフ一同、心よりお待ちしております。

どうぞよろしくお願いいたします。

Hot Air Balloon Cairns staffより

弊社のサービスをご利用頂いた上に、ご親切なレビューも頂き恐縮です。
ありがとうございます。

Thank you for your wonderful feedback.

We’re so glad you enjoy the convenience of our door-to-door service and real-time updates.

We appreciate your recommendation and look forward to your next trip with us.

Maddie, Customer Experience Manager

Good day,

We sincerely apologise that your experience did not meet expectations.

Providing professional and courteous service is a top priority for for our Code Share Partner and we take your feedback very seriously.

We would like to investigate this matter further—please contact us at customerservice@cxn.com.au with your booking details so we can address your concerns appropriately with our Sydney Code Share Partner.

Thank you for bringing this to our attention.

We appreciate the opportunity to improve our service.

Maddie, Customer Experience Manager

Good day,

Thank you for your review!

We appreciate your understanding that our shared shuttle service picks up multiple passengers along the way to ensure a smooth journey for all. We're glad you found the convenience of a direct hotel-to-airport transfer beneficial.

Regarding the reconfirmation request, we include this as an extra step to ensure a seamless experience for our passengers. However, we understand it may not always be necessary. We appreciate your feedback and hope to welcome you aboard again in the future!

Maddie, Customer Experience Manager.

Good day,

Thank you for your review.

We appreciate your understanding regarding the short walk to our pickup location.

Our team ensures that vehicles are ready and waiting to provide a smooth and hassle-free transfer.

We’re glad to hear that everything went well and hope to welcome you on board again soon!

Maddie, Customer Experience Manager.

Thank you for taking the time to provide your fantastic feedback.
We're also glad to hear that you had a comfortable and speedy journey. We're also glad to hear that you had a comfortable and speedy journey

Good day,

Thank you for your review and five-stars!

We're pleased to hear that you found the pickup process as described and that your transfer to the hotel was smooth.

We understand that language barriers can sometimes create uncertainty, but we're glad everything went as expected.

Your feedback is greatly appreciated, and we hope to welcome you on board again in the future!

Take care.

Maddie, Customer Experience Manager.

ご親切なメッセージありがとうございます。

Good day,

Thank you for sharing your experience.

We’re sorry to hear that you found the pickup location instructions unclear and that this caused some initial confusion, it's tricky spot to navigate.

We're glad that our team was still able to assist and get you to your destination without issue.

Your feedback is invaluable, and we’ll review how we can improve clarity in our instructions to make the experience smoother for future travellers.

We appreciate you choosing our service and hope to welcome you again.

Maddie, Customer Experience Manager.

Gday,

Thank you so much for your kind review and five stars!

We're thrilled to hear that our team was able to stay in contact and provide timely pick-up, ensuring a smooth and restful experience for you.

We're glad you were able to check-in and relax as soon as you arrived at your hotel. We hope to welcome you again soon!

Maddie
Customer Experience Manager.

Good day,

Thank you for your feedback and five-stars!

We’re sorry to hear you had trouble finding the pickup location, and we appreciate your suggestion on how to make it clearer.

We're glad that the driver was kind and that your experience was otherwise positive.

We'll certainly review the directions to make them more intuitive for future customers.

Thank you for choosing our service, and we hope to see you again soon!

Maddie, Customer Experience Manager.

Good day,

Thank you for your thoughtful feedback and five-stars!

We're so glad we could assist you, especially with the time-sensitive situation, and that our clear communication made it easier for you to get to the meeting point without any confusion. It's also great to hear that our driver helped you feel at ease, even during the early hours.

We completely agree with your tip about arriving with extra time at the meeting point, as it helps ensure a smooth and stress-free experience.

Thank you for choosing Con-X-ion, and we hope to serve you again in the future!

Safe travels,

Maddie, Customer Experience Manager

Good day,

Thank you so much for your kind words and five-stars!

We're delighted to hear that your experience with our service was smooth and enjoyable. It's great to know that our team was able to assist with your luggage and ensure you were taken to the correct terminal on time. We're also pleased that you found our driver friendly and approachable.

We truly appreciate your feedback and look forward to serving you again in the future.

Take care.

Maddie, Customer Experience Manager

Good day,

Thank you for your feedback and five-stars!

We're happy to hear that you found our service affordable and convenient, especially for a late-night arrival.

We understand that having to contact the terminal staff can be an additional step, but we're glad it worked out well for you, even with the language barrier.

Your experience is valuable, and we'll continue to improve our processes to make the journey as smooth as possible for our passengers. We hope to welcome you back soon!

Safe travels,

Maddie, Customer Experience Manager

Good day,

Thank you for sharing your experience with us, we appreciate your time.

We're sorry to hear that you had trouble locating your vehicle at the airport.

We appreciate your suggestion about providing a map of the pick-up location, and we will certainly take this into consideration to make the process easier for our passengers in the future.

We're glad that, despite this, you were able to get to your destination, and we hope to serve you again soon.

Safe travels,

Maddie, Customer Experience Manager