Thank you for your feedback. We’re glad to hear the pickup point near the Rydges Hotel was easy to locate. Being directly in front of the hotel entrance and just a short walk along the airport building helps make pickups smoother, especially after a long flight.

We appreciate you sharing your experience and thank you for choosing Con-X-ion.

Warm regards,
Joanna – Customer Service

まるゆ様

先日は弊社の貸切ツアーをご利用いただき、誠にありがとうございました。
事前にまるゆ様の「ケアンズで行きたい場所」や「体験したいこと」をお伺いできておりましたので、ご希望に沿ったプランをご提案することができました。
動物たちとのふれあいやキュランダでの散策をお楽しみいただけたとのこと、大変嬉しく思います。
お二人の新婚旅行という大切なご旅行の思い出作りのお手伝いができ、私どもも光栄です。
またぜひケアンズへ遊びにいらしてくださいね。
次回お会いできる日を楽しみにしております。

Hello Juntaro. Thank you for your positive feedback. We are very pleased we set your mind at ease by being punctual and giving you plenty of time to relax before your flight. And thank you for thinking of using us again should return one day.

ご親切なフィードバック感謝致します。

Hello Hide. Thank you for your review and feedback. We are so pleased you found us punctual and helpful with your luggage. Our friendly drivers and desk staff love looking after our visitors from Japan. We do hope we can welcome you again here soon.

Hello Juntaro. We are delighted to learn that you enjoyed your arrival in Cairns. The airport is modern, bright and airy, and as you say has a cosy feel. We are pleased to learn that your communication at the desk was clear and filled you with a sense of confidence. Thank you for posting your feedback, we appreciate it.

Hello Koku. The main desk is manned at the domestic terminal and sometimes we cannot be at the International desk to meet you. There are always instructions to call, as you did, If they did not pick up straight away that means they were servicing another customer at the counter. But, as you say they came to you in about 20 mins. If you get a private transfer the driver will be there waiting with your name on a board.

Ken様

先日は弊社の貸切ツアーをご利用いただき、誠にありがとうございました。
弊社のサービスにご満足いただけたとのこと、大変嬉しく存じます。

人数が集まる場合は、既存のツアーをご利用いただくよりも貸切ツアーの方が料金面でもお得になり、
また皆さまのご希望に合わせたご案内ができる点が大きな利点でございます。

ぜひまた次回のご利用を心よりお待ちしております。

Hello Hayato. Thank you for giving us some feedback on your arrival in Cairns and our services. We are pleased it all went smoothly. Our drivers are mostly Australian, but they go out of their way to be welcoming, friendly and communicate well. We do have two Japanese drivers but they usually work evenings. Thank you again.

Hello Mil Mil. Thank you for you detailed feedback. We are pleased your arrival all went well in the end and that we met all your needs.

Hello Same. Thank you for your feedback. It looks like there may have been an unexpected delay to blow out 15 mins. We apologise for any angst this may have caused you and trust you had an enjoyable stay here in Cairns.

全日空の送迎サービスをご利用して頂き、誠に有難うございます。
皆様にこちらの送迎プランを宣伝して頂きどうもありがとうございました。
又、パースへお越しになったときに再度ご利用ください。

Thank you so much for sharing your experience! We’re really glad to hear that communicating via WhatsApp made you feel safe and supported, just like on your trip from the airport to the hotel. It’s wonderful that your driver arrived on time and got you to the airport quickly, and even better that you enjoyed the friendly conversation with the Australian couple during the ride.

We truly appreciate your kind words and hope to welcome you onboard again on your next visit.

Take Care,
Joanna – Customer Service

Thank you so much for your lovely review! We’re really glad to hear that receiving updates through WhatsApp made everything convenient and reassuring—especially with your one-hour flight delay and the pick-up location details on the day.

It’s also great to know that the green flashing light on the vehicle made it easy to spot your driver. We’re happy the service felt smooth and secure from start to finish.

We truly appreciate you sharing your experience, and we hope to welcome you onboard again soon.

Cheers,
Joanna – Customer Service

Hi kiwi!
So glad you loved Cairns; come back soon.
Exemplar will be happy to acre for you when you return!

Hello yrk,
Thank you for your 5 Star review.
We hope you return to Cairns soon.

Hi Wallaby,
That is a very Australian "screen name"!
Thanks for the wonderful review.
We are glad we were able to look after you, even after a long flight delay.

Thank you for sharing your experience with us. We understand how the difference in vehicle signage could have been confusing, and we’re glad our driver was able to confirm your booking and assist you on the day.

We appreciate your feedback regarding the information provided by our booking partner and will take this on board to help make instructions clearer for future travellers, especially for those who may not be confident in English.

Thank you for choosing Con-X-ion, and we hope to welcome you again in the future.

Warm regards,
Joanna – Customer Service

Thank you for sharing your feedback! We’re glad to hear you made it to your hotel safely and found our instructions helpful. We appreciate your understanding regarding the short delay and hope to see you on board again soon.

Joanna – Customer Service

Hi Kamachai.
Thank you for your 5 Star review.
We appreciate your kind words about our friendly drivers. We are very proud of them!
We hope you return to Cairns soon.

Hi Kabo,
Thank you for your 5 Star review.
We hope you return to Cairns soon.

Thank you for your 5 Star review.
We appreciate your kind words about our friendly drivers and how easy and convenient you found our transfers.
We hope you return to Cairns soon.

We’re very sorry for the long wait and the uncomfortable experience you had. Our service is a shared shuttle, which does mean multiple pick-ups and drop-offs as well as possible waiting times — but it should still feel smooth and respectful, and we’re sorry this wasn’t the case for you.

Thank you for letting us know about the driver’s behaviour as well. Your feedback is important and helps us improve the experience for future travellers.

Kind regards,
Joanna – Customer Service

Hello Ht. Thank you for your feedback. We are sorry that we caused you some anxiety. That is not good, especially when you are in strange surroundings and you do not speak the language. Our apologies. We cannot make any comment as to why this happened in your circumstance. A shuttle service ranges 10 mins before and 10 mins after the time we quote, because every day is different. We may have many collections before your pickup point or alternatively we may have few. However, this time it was definitely late, well over the time quoted. Our sincerest apologies, it should not have happened. We do hope this didn't mar your visit and you had a safe journey home.

Hi Bashiko,
Thank you for your wonderful review.
We appreciate your kind words about our friendly drivers, and how easy it was to find them on arrival.
We hope you return to Cairns soon.

Thank you for your 5 Star review.
Taxis can be scarce early in the morning at Cairns Airport.
We are glad you found our counter easily when you arrived.
We hope you return to Cairns soon.