Hello,
Thank you so much for sharing your experience with us!
We're delighted to hear that you had a smooth journey and enjoyed the cheerful nature of our driver.
It's always great when things align perfectly, especially when you're travelling with new friends.
We look forward to welcoming you again on your next trip! Safe travels!
Maddie
Customer Experience Manager

Hello だた. Thank you for your feedback. We appreciate you taking the time to review our services. We are pleased to learn that you were attended to well and that your driver met you in a friendly, cheerful manner. We trust you have an enjoyable stay in our little corner of paradise.

Hello Maachan,
We are sorry you were unhappy with the delay of your transfer. I understand some of the other passengers who were also booked on your transfer were delayed in Customs.
I will be sure to discuss your concerns with the driver as a matter of urgency. Safety is our absolute priority.
We hope we can welcome you back to Cairns soon.

Hello Haru.
Thanks for your review.
We are happy you enjoyed your transfer with Exemplar, and were comfortable during the trip.

Hello,

Thanks for sharing your feedback!

We're glad to hear that our team could assist you smoothly despite the delay.

We understand how travel disruptions can be stressful, and it’s great to know that our staff was there to guide you and ensure you made it to the next shuttle without any hassle.

We’re always here to make your journey as stress-free as possible.

Safe travels, and we look forward to welcoming you again soon!

Maddie
Customer Experience Manager

Thank you....again!!

Hi Eri-chan,
Thanks for your 5 Star reviews!
We are glad we made your arrival in Cairns relaxing and simple.
Our drivers are the best and take pride in making passengers feel welcome and safe.
We hope you return to visit again soon.

Hi soul.
We are pleased you were happy with your Exemplar service, and arrived relaxed for your flight home.
We hope you come to visit again soon.

Hello Pansy,
Thank you for your glowing review
We are very proud of our friendly drivers; we are pleased they put you at ease.
We hope we can welcome you back to Cairns sometime in 2025!

Thank you for your 5 Star review
We are very pleased you found our airport staff made your arrival simple and easy.
We hope we can welcome you back to Cairns sometime soon!

Thank you for your review
We are very proud of our friendly drivers; we are pleased they put you at ease.
We have had quite a bit of rain, but hope the sun came out during your stay.
We hope we can welcome you back to Cairns sometime in 2025!

Hello,

Thank you for sharing your experience with our Code Share Partner.

We're glad to hear you took advantage of the Blue Mountain tour discount and had no trouble finding the meeting point – it's always great when things go smoothly.

We’re sorry to hear your reports about the rough driving and the suitcase incident. Your safety is always our top priority, and we take your feedback seriously. We’ll be sure to address this with the management team of our Sydney Code Share Partner to ensure that incidents like this are avoided in the future.

Thank you again for bringing this to our attention, and we hope your next journey with us will be much more comfortable.

Take care,

Maddie
Customer Experience Manager

Hi Pi.
Thanks for your 5 Star review.
Our airport staff anticipate baggage delays; and our drivers will always do their best to be there when you finally emerge landside.
We hope you enjoyed your visit to Cairns.

Hi Shinobu.
I am glad you found our airport staff to assist you on Arrival. They are at our desk, immediately in front of you as you emerge from Customs.
We hope you return to Cairns soon.

Thank you for your glowing review
We are very pleased you found our driver waiting for you. Our desk is also easy to see as you emerge from Customs..
We hope we can welcome you back to Cairns sometime in 2025!

Hello,

Thank you for your kind review.

We're so pleased to hear that our team made you feel at ease with their warm welcome and personalised service.

It’s wonderful that you had a comfortable and private experience, especially when travelling with family.

We always aim to go the extra mile to make your journey as smooth as possible.

We hope to see you again soon, and safe travels on your next adventure!

Maddie
Customer Experience Manager

Hello Tadao JR.
We apologise that the service you experienced was not up to our usual high standard.
The driver will be spoken to, and reminded that our passengers expect, and are entitled to, much better service.
We hope you will give us the opportunity to demonstrate the true hospitality Exemplar extend to our passengers when you next visit Cairns.

Hello,

Thank you for sharing your experience with us.

We understand that travel delays and long queues can be stressful, especially when returning to international travel after a long time.

We're glad to hear that our staff was there to help guide you and ensure you made it to your hotel safely.

Your peace of mind is important to us, and we’re happy we could assist.

We hope the rest of your journey was smooth and enjoyable, and we look forward to welcoming you again soon!

Take care,

Maddie
Customer Experience Manager

Hello aaa!
Thank you for your glowing review.
Our drivers are one of our greatest assets; they are friendly, polite and helpful.
We hope you had a great time in Cairns; please come back soon!

Hi Yuki.
Thanks for the great review!
We look forward to welcoming you back soo.

このたびはプライベート空港送迎の体験談のご投稿いただきましてありがとうございます。別なツアーでの送迎も担当しておりましたのでびっくりされたかもしれませんが、高評価をいただきまして嬉しく思います。またいつかケアンズにお越しになる際は是非ご利用をお願いします。

モリコさま、
コメントありがとうございます。
スタッフ一同、又のご利用を心よりお待ち申し上げます。

Hello ここ. Thank you for your review, we always appreciate some feedback. We are very pleased you found you transfer easy with clear directions and your driver was friendly. Perhaps we may be able to welcome you back here again one day soon.