All Reviews for Transfer & Travel Essentials

Good service, picked up on time no issues placed out bags on bus and removed them off at the port, Took us right to the door of the check in area at the port.

Outstanding performance. Right outside the departure area, beautiful car delivered us directly to the hotel.

Driver was very polite and service was exceptional; highly recommend

Everything went smoothly, device is foolproof, 3 devices connected, lasted for 7-8 hours. Once I had to remove battery beacause it froze, but thanks to manual provided - it wasn't a problem. Would recommend. I've stayed in Japan for 3 weeks, so I feel that the renting price was a bargain. Pickup point at Narita was little hard to find, but after few days in Japan I've learned that it's a part of adventure (Tokyo Station, I'm looking at you :-)))

Beyond my expectations, excellent customer service, professional and I am so happy for their service. I made mistake on the reservation and the customer service tracked me down while I was already at the airport boarding has no access to the computer to correct my mistake. She went above and beyond to help.

Upon arrival easily spotted the agent have already waited for me, driver had white gloves, excellent clean neatly uniform and excellent driving skills.

I will forever be asking for their help and services for all my future trips.

Thank you very much you all are amazing

Paula

Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.

For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.

Waste of money, could barely use it while in Japan.
Faulty charging cable and when manage to charge, battery life only half day
Find another provider

Excellent. There at the time agreed with a very clear sign. Just what was needed for my wife, who has mobility problems.

Pick-up (at Narita T1) was fine, albeit without any instructions on how to use the device -- I think QL Liners are really just a delivery service. The device was also set to Japanese so I had to figure out how to get it to English -- which took a while.

Having used it for 4 days now, the connection has been excellent, as has the WiFi performance. Our only issue is that the battery life isn't great -- 5 hours max, really, so we have to carry a powerbank if we're out all day. I think the device might be a little old.

Very friendly and helpful tour guide!

An efficient and good way to see the Tokyo highlights.

We've enjoyed hop-on hop-off busses in other cities and decided to give it a try in Tokyo. There are two loops so we decided to do the longer loop (90m) and cone back the next morning for the shorter loop (60m). Your pass is good for 24 hours which is very nice. The bus we were on was not a double decker, but it has a see through roof. Unfortunately it is weathered and dull so you can see ok but it is not good for taking photos. You are given headphones and you plug into a soundtrack that narrates the trip. There are several languages to choose from. This is efficient but not very interesting. The narration directed us to look at things that were not always in our direct line of site, but rather tucked behind other buildings. We really just wanted to go for a ride and not hop off. If we'd gotten off we could see more so basically it is just a bus ride, not really a great tour. We opted not to come back the next day for the second loop.

I enjoyed the scenery that I don't usually see while mingling with foreign tourists. I had fun getting off at various stops along the Blue and Red lines.

外国観光客に混ざりながら、日頃見られない景色を堪能しました。ブルー、レッドのコースを途中下車しながら楽しみました。

I can recommend the hop on/off bus. Gives a heap way to see the city and sites.

We have enough experience with hop on hop off buses in many cities around the world and I believe that the info given during Tokyo tour could become more interesting if they talk about Japanese culture, tradition and the county it self instead of just taking when there is interesting city seen place !

The rest of the tour was music back ground

I hope the next time something could change

Regards

Best way to keep awake after trip from Europe and see as much as possible from Tokyo in short time

As promised the Hop-On Hop-Off bus made its’ way through the route, allowing us to get a sense of part of Tokyo. Unfortunately, the commentary was very stilted, and lacked history, and details. I usually enjoy getting an overview of a city on a Hop-On Hop-Off bus, but felt that we hit only a few highlights of Tokyo and the information received was less than satisfactory. The Hop-On Hop-Off offered a means to get to some places, but beyond that it was disappointing.

Tour pick up was on time from our hotel in a comfortable mini bus to get us to Yokohama cruise terminal. Great for first time visitors to Japan.

French language

The voice in French was recorded with an automatic and robotic voice like Google translate. It was totally unnatural.

Also, the story suddenly stopped when the bus was crossing a new building in order to explain the new building.

Please take care of non English languages guys!

Driver was on time, actually a few minutes early. Van was clean, driver was courteous and helpful. Booking was easy and problem free and everything went as expected. Will definitely use this service again when we are in Tokyo.

The pick up was prompt and fast but the driver left us around the corner, not in front of a hotel but it was the wrong hotel. We had to drag our luggage to the next block to the correct hotel.

The tour itself was an excellent way of seeing some landmarks in Tokyo if you are short of time. We highly recommend online booking before you turn up at one of stations. Although the sign at the station states you can purchase tickets on the bus, at the counter, and sales offices, and no reservations required, when we turned up at the Skytree Station on 15 April, the lady at the ticket booth insisted that the buses are full and there are no seats available. She told us even if we waited for the next buses, there were no guarantee there would be seats. I went outside, booked and paid for 2 same day tickets via Veltra, went back inside the ticket office, gave the lady my booking reference number, got my tickets straight away and got on the next bus. I didn't understand why she was adamant she couldn't sell us tickets and the buses were all full when we first went in. As we were leaving Tokyo the next day, we almost missed out on experiencing the bus tour if I had not tried getting the tickets via Veltra. To avoid same experience, we highly recommend booking via Veltra.

Staff was very friendly but the overall experience didn't compare with other open air bus trips in other major cities. The monotone English audio was minimal and mostly uninteresting. Lots of room for improvement there. Not many stops and gap time between stops is quite long. I agree with other reviewers- spend your money on a cab.

pick up was on time, van was comfy, would book again

Simply arranged. Well organised. On time.
A pleasant journey direct from the hotel to the port with an excellent and safe driver.

Driver arrived on time to collect us in a very smart people carrier. He was polite and helpful with our luggage and took us to the cruise port in style.

My pocket wifi arrived at our residence home in Japan on time. The connection was fast and very reliable! I had no downtime while navigating Tokyo and it's subways stations. The return was easy!

Excellent service! Driver was great, journey was good, all was as you would expect!

The shuttle was a couple of minutes late but being picked up at Shinjuku and the traffic activity there this was more than just acceptable, this was excellent. The ride to the Yokohama port in itself was flawless.

When leaving Tokyo from our hotel to the Narita airport we decided to contract for a shared shuttle with Veltra. Your instructions say to be at your hotel lobby 15 minutes before scheduled pickup. We arrived at exactly that time and our driver was driving in at that moment. After loading our luggage and getting us in the van and showing where the heat controls were and what the wifi password was we started for the airport. I asked him if he had to stop for others and he said that we were the only ones on the trip. As I looked around the van I was amazed at how clean everything was, Not a single piece of trash or even lint on the carpet. The ride took a little over a hour and he answered questions along the way about things we were curious about. At the airport he unloaded our luggage and thanked us for using his company and was very appreciative when we told him that we definitely would.

You never know what to expect when you are traveling in a foreign country and have contracted with a company for transportation, but with Veltra you do not need to worry. Their representatives were located as soon as we cleared our luggage through customs in Yokohama and directed us to a check in area where our destination was verified. Let me say that on a shared shuttle you are not quite sure how long they will take but it seemed like it was less than five minutes that we along with three other couples were lead to our van for transportation to Tokyo. we cleared the cruise terminal and headed to Tokyo which at 8:30 in the morning is about a hour and a half drive. After one couple was dropped at their hotel we were taken to our hotel and the driver and hotel personnel unloaded our luggage and it was done. After the driver thanked us for our patronage we were done. We definitely will contract with them again.