All Reviews for Transfer & Travel Essentials

We were met on time and transferred in a clean and comfortable vehicle.
Would recommend you

Our flight to Tokyo was delayed four hours, but someone was waiting for us at the baggage claim exit. The vehicle was very clean, and the driver dropped us off right at the hotel door. Very happy with the overall experience, and will definitely use again.

AS easy at always, making the booking and at the Counter I get the WiFi Router. Even this time I was very late with the booking. They arrange all and make me happy.

Timely, polite, fast and comfortable service. Excellent

Good signage - Meeting point at the arrival area easy to find. Typical First Class Japanese service and one of the best options for travelling from the port to a city hotel.

Service was professional and efficient. Our driver was very helpful. We had such a short wait and we were back in Tokyo

Take the Green Tomato from your hotel to Yokohama Port. They service all Diamond Princess cruises. An on time and direct service to Yokohama. Just wished they had a service from the port to Narita Airport!

Got both the airport pickup and return to and from Shinjuku and everything was incredibly smooth.
From the airport a lady was stood with my name on a board in the arrivals Hall and I was taken straight to the shared shuttle.
From the hotel to the airport we were given a pick up time (just over 4 hours ahead of our flight time), the driver came into our hotel lobby, loaded our bags into the shuttle and off we went back to the airport. Easy as!

The service was more than what I expected. The van ride was comfortable and accommodated all of our luggage with ease. Great price!

We walked off the cruise ship and a Green Tomatoe representative was there to greet us. We sat down while our vouchers were checked and assigned to the correct driver. Our luggage was loaded up and we were on route with a number of passengers right on time. We were delivered to our hotel as we expected. We would highly recommend this service to all cruise passengers disembarking at Yokohama port.

Driver was prompt, he had a smile. He knew what was required and made sure we received first class service. His vehicle was well presented.

The staff and Bus are good.The Bus is ok and sitting only on top floor and due to Sun Shine very inconvenient and very hot.
Need to take care of this.

Hop on/off bus offer convenient way for quick sightseeing. Bus schedule is on time. Be aware there is no lower deck seating. Passenger need to be able to ascend steep steps to upper deck.

Veltra was our choice for collection after our cruise around Japan, very happy with procedure from collection to drop-off at our hotel.

Would definitely use this company again and certainly recommend!

they would not allow you to sit on the bottom level although it was extremely hot and started to sprinkle. Bring an umbrella for shade and rain.

The bus never came during the allotted time.

The bus did not make a stop like it was supposed to. The lady would not allow us to get off when there is clearly a stop on the map they give.

I spent a lot of $ on cab rides because they never came by the stop. We were 20+ minutes early.

He should have come into the hotel and then he would have seen us. My husband, Michael, just happened to walk out of the hotel and noticed a white van in front. He asked if it was our tansfer...........he answered "yes".

The day was hot as hades. There is no cover, we were told not to go downstairs and we were also told not to use umbrellas to help with the sun. It would be nice to add 2 more busses on the Roppongi loop, there is way too much time between busses.

NRT airport is very busy but we found the transfer person. She told us she had a few other passengers and told us where to wait. It didn't take that long and we were on our way. Even though the driver didn't speak English, he got us to our hotel in the Ginza area of Tokyo.

While on the cruise there was a situation which caused the ship's arrival to port to be delayed. Worried that our transportation wouldn't wait for us, we reached out to Veltra for assistance. Veltra was extremely helpful in ensuring we would still have our transportation. They communicated efficiently each time and eased our worries.
The vehicle was very clean and easily accommodated all of our luggage.
The driver was very professional and friendly.

We rented a router during our stay in Tokyo and it provided decent connectivity. The only thing we didn't realize is the more devices which are connected to the router drains the battery faster. So if you're planning on having multiple devices hooked up to the same router, ensure you have a back-up power source if you plan on being out and about for long periods of time.

Punctual, clean and comfortable!
Vehicle was able to accommodate 7 passengers and MANY bags!

Decided last minute to take a bus tour as in it was 10:00 AM and we bought the tickets online and got on the tour bus at 1:00 PM! (There are times running throughout the day). No issue getting our information and the staff was extremely helpful and pleasant. They even helped us find out information regarding other landmarks in the city and typical tourist questions like where to eat, shop, and metro stations near landmarks. Highly recommend it and would do it again!

Forget about struggling with heavy suitcases whilst negotiating swarming train station crowds. Avoid the high costs of a taxi transfer. The Green Tomato door-to-door shared ride service saved me from the stress associated with navigating an unfamiliar route with a needy companion and cumbersome luggage. Upon disembarking a cruise ship, I had no difficulty locating the Green Tomato desk within the port building. Soon after, a small number of passengers were transported in comfort from the carpark below the arrival hall to their Tokyo destinations. The train may less expensive but, for ease, comfort and a stress-free transfer, I highly recommend this service.

VERY GOOD SERVICE! The driver was very courteous, helpful and friendly.
We will use this service again in the future.

This service worked out wonderfully! My wife and I decided last minute to do a tour bus ride to visit spots around Tokyo. When I say "last minute" I mean at breakfast around 0800 we decided to do the hop on hop off bus tour at 1030. From the time I booked it on my phone and when we checked in, the Representative already had our information printed out and confirmed our activity. Check in was smooth. The bus ride tour was perfect for us. We were able to hop off and visit a few popular locations. All in all, it was a great experience. I will use Veltra, again. Thank you.
EB

It's a good service if you are short on time but want to experience Tokyo.

The staff was helpful and the service started promptly.

The issue I faced was, the audio commentary and the location I was viewing was different.

If this could be coordinated, it would be worth it.

Easy to use. Once on it, connect and enter password - you are good to go!
Either get one from the airport or your can ask them to send to your hotel.
You wont regret it!

see most of the city, with excellent commentary and history. Helpfull staff.

I rode all three courses, and it was a very good ticket for efficiently sightseeing in Tokyo. Since I could get off at various stops, I was able to enjoy different places by checking the timetable in advance. I plan to use it again for my next Tokyo sightseeing trip.

３つのコース全て乗車し、効率的に東京観光出来るので、私にとってはとてもよい乗車券でした。
途中下車出来るので、自分が行きたい場所で乗り降り出来るので、予め時刻表を確認する事で、いろいろな場所を楽しむ事が出来ました。
次の東京観光の時にも、利用しようと思います。

As mentioned, this was an interesting tour round the centre of Tokyo, with the ability to get on and off the open-topped bus at points of interest.
On the Roppongi/Odaiba route, before Tokyo Teleport, however, there are only three buses per day, meaning you'd need to spend quite a long time at e.g. Roppongi Hills. At or after Tokyo Teleport, the route coincides with the Odaiba-only route, so you can change between buses, meaning the gap between buses is only an hour and a half or so.
It was a strong sunshine/30C day this week, so future travellers are strongly advised to check the weather, and to take hats and sunscreen.