Reviewed by: Helen
All good, picked up on time, plenty of space for both me and luggage. Great Service 😎
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Solo Travelers |
| Weather: | Sunny |
| Posted on: | 2025/11/29 |
| Activity Date: | 2025/11/03 |
Reviewed by: Hursty95
Prompt pickup great service . Comfortable car . Would recommend and definitely use Veltra again .
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Couples |
| Posted on: | 2025/11/02 |
| Activity Date: | 2025/10/08 |
Reviewed by: Happy traveller
Flawless and easy transfer from hotel to Cruise ship. He was waiting in hotel lobby with a sign and our name. Would not hesitate to book again.
Thank you for the great feedback!! We’re glad your transfer went smoothly and appreciate your kind words. Hope to serve you again soon!
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Families |
| Weather: | Sunny |
| Posted on: | 2025/10/25 |
| Activity Date: | 2025/09/29 |
Reviewed by: Hursty95
Outstanding service. Prompt pick up on both trips from Green Tomato Lovely spacious and clear transport and clear and prompt correspondence . Would definitely use again and would recommend to friends and family.
Thank you for the great feedback! We're so pleased you were happy with the service and truly appreciate your recommendation. We look forward to seeing you again!
| Rating: | |
|---|---|
| Packages: | Yokohama Cruise Port to Tokyo Hotel (One-Way) |
| Attended as: | Couples |
| Posted on: | 2025/10/20 |
| Activity Date: | 2025/10/18 |
Reviewed by: Ted
Very good trip service was fantastic, would recommend to everybody.
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Families |
| Posted on: | 2025/08/27 |
| Activity Date: | 2025/08/25 |
Reviewed by: Abul
Service was excellent right from the booking , which was confirmed quickly.
Pickup and drop off were on time . The driver was polite and helpful. No complain whatsoever.
Thank you for your review. We are very glad to hear that we were able to give you a good experience. We look forward to serve you again in your next visit to Japan.
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Couples |
| Posted on: | 2025/08/16 |
| Activity Date: | 2025/08/15 |
Reviewed by: Sue
Easy to book. Efficient pick up without issue. Very impressed with this service. Would highly recommend
Thank you for your review. We are very glad to hear that we were able to give you a good experience. We look forward to serve you again in your next visit to Japan.
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/08/16 |
| Activity Date: | 2025/08/15 |
Reviewed by: Aussie
Our driver was punctual, professional and courteous.
| Rating: | |
|---|---|
| Packages: | Tokyo Hotel to Yokohama Port Shuttle (One-Way) |
| Attended as: | Couples |
| Posted on: | 2025/06/23 |
| Activity Date: | 2025/06/22 |
Reviewed by: Travel enthusiasts
Had the best time on our tour. Our guide Ken was fabulous. He took us everywhere we wanted to go which included the Meiji Shrine, Sensoji Temple, and Shibuya crossing. When we departed our ship Ken was there to greet us. He and the driver were very professional. My only regret is that we didn't have more time before we had to go to the airport to catch our flight home.
Thank you so much for your kind words.
It was a true pleasure guiding you. I'm grateful the rain cleared just in time after your long cruise, and I really enjoyed sharing the fresh morning air with you during our walk through
the forest at Meiji Shrine.
Also I'm happy the tour could match your wishes, even with limited time.
Wishing you all the best until we meet again, hopefully next time with Mt.Fuji in view.
Take care!
Warm regards
Ken
| Rating: | |
|---|---|
| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/06/09 |
| Activity Date: | 2025/06/04 |
Reviewed by: Karla
Driver on time, easy to find, had to wait a bit for another passenger but otherwise all went smoothly and dropped at front entrance of hotel. Driver was pleasant and professional. Will definitely use service again.
Thank you for your review. We are very glad to hear that we were able to give you a good experience. We look forward to serve you again in your next visit to Japan.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2025/05/17 |
| Activity Date: | 2025/04/26 |
Reviewed by: Mac
Great personal and professional service. The driver was wonderful and the shuttle bus very comfortable.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/04/19 |
| Activity Date: | 2025/03/25 |
Reviewed by: Paul R
Found this transfer on the web and booked it for the two of us to get from our hotel in Tokyo Bay to Diamond Princess in Yokohama.
Although it was booked as a shared shuttle, when the minibus arrived in true Japanese efficiency 5 minutes early, we were happy to learn that we were the only two passengers.
The driver was very friendly and professional, and we arrived at the ship in good time.
Thank you for your review. We are very glad to hear that we were able to give you a good experience. We look forward to serve you again in your next visit to Japan.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/04/05 |
| Activity Date: | 2025/03/15 |
Reviewed by: Aggie
A little confusing at the beginning looking for the 🍏 taxi sign in the port
Once found the taxi driver was very helpful and polite making sure we were comfortable
The drive to our hotel was smooth and efficient
Definitely would book again
Remember it's a shared taxi you might need to wait for the other passengers to join you in the taxi
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Weather: | Sunny |
| Posted on: | 2025/03/16 |
| Activity Date: | 2025/03/15 |
Reviewed by: PI
The driver was very helpful and friendly. It was probably not his fault as he was probably following instructions, but he dropped us off at the wrong hotel. The hotel we are staying is part of a chain which has hotels with the same name. I checked the original confirmation and the address I provided was correct. We had to book another ride to get to the correct hotel.
Better check the provided addresses.
Dear Sir/Madam,
We are really very sorry to hear that you were dropped off at the different hotel .
Upon checking,the driver on the day misunderstood the name of the hotel and dropped off the customer to chain hotel of Mitsui Garden.
We sincerely apologize for any inconvenience caused to you by this.
We will refund you for this booking.
Also we have already informed the Veltra.
We will take care this type of incident does not occur in the near future.
Kind Regards,
GREEN TOMATO
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Weather: | Cloudy |
| Posted on: | 2025/03/16 |
| Activity Date: | 2025/03/15 |
Reviewed by: sei
During my business trip that lasted two nights and three days, I stayed near the conference on the first day. On the second day, I moved to a different hotel and had private time until my return. I was worried about carrying my suitcase around, and even if I used a coin locker, I would have to go back to retrieve it. That's when I found this service and decided to use it for the first time.
In conclusion, it was incredibly convenient! I could move around without worrying about my luggage. As long as I made time to buy souvenirs at the airport at the end, I could enjoy myself until the very last moment.
What worked well with my planned actions:
- Work backward from the flight departure time to determine the time needed for check-in and souvenir shopping (airport arrival time).
- Research transportation methods and times from the final destination to the airport.
- Upon arriving at the airport, first check the pickup location (then go buy souvenirs).
- After buying souvenirs, go to pick up my luggage (considering packing time).
A bit of a hassle:
I had to upload documents like my hotel confirmation and the receipt for storing my luggage, but due to my smartphone model, I kept getting English instructions and felt flustered about when to upload. In the end, it seems I could have done everything after storing my luggage at the hotel and receiving the receipt. There are also instructions in Japanese.
It would have been nice if they had provided the timing for the upload (though they might have mentioned it).
I was a bit flustered, but it was very convenient, and using this service made my experience comfortable. They also sent frequent updates. I will definitely use this service again! Thank you very much for your help.
二泊三日の出張ついでの遊びで、1日目は会議近くで宿泊でしたが、2日目にホテルを移動して帰りまでのプライベート時間だったためキャリーケースを持ち歩くのも邪魔だし、コインロッカーに預けてもそこに取りに戻らないといけなくて悩んでいたところこのサービスを見つけ初めて利用しました。
結論は
凄く楽です!
軽装で行動範囲も気にせず動けます。
最後に空港でお土産をまとめ買いする時間さえ作れば時間いっぱいまで遊べます。
決めた行動でよかった事
逆算する!
-飛行機の出発時間から
逆算して搭乗手続きや
お土産を買う時間を
決める(空港到着時間)
·最終地点〜空港までの
交通手段と時間を調べておく
-空港に着いたらまず受け取り
場所を確認する
(その後にお土産買いに行く)
-お土産買った後に荷物を
受け取りに行く
(パッキング時間も考えて)
ちょっと手間取った事
荷物やホテルの宿泊確認書、ホテルに荷物を預けた確認書などをアップロードしなくてはならないのだけど、スマホの機種の関係なのか英語ばかりの案内が出たり、アップロードするタイミングがわからなくて焦りました。
結局は全てホテルで荷物を預けて預かり書をもらってからでいいみたいです。
日本語での案内もでます。
このアップロードのタイミングも書いていただけたらよかったかな(書いてたかもしれませんが)
少しあたふたしましたが、とても便利で利用した事により快適に過ごせました。連絡もこまめに送られてきます。
リピート利用間違いないです!
ありがとございます。お世話になりました。
| Rating: | |
|---|---|
| Packages: | ホテル→羽田空港 |
| Attended as: | Solo Travelers |
| Posted on: | 2024/11/11 |
| Activity Date: | 2024/11/10 |
Reviewed by: Tracy
Everything ran smoothly and like clockwork. The driver and guide were there to meet us, and parked in a convenient spot very close by. They made everything easy for us, and the guide had good, easily understandable English. Moreover, they went way above and beyond, and arranged tours for us in another town where I had been unable to find suitable transport. I really appreciated everything about the experience in Japan. I hope we are assigned the same team for our return journey!
| Rating: | |
|---|---|
| Packages: | Narita Airport (NRT) to Central Tokyo (within 23 Wards) |
| Attended as: | Families with Young Children |
| Posted on: | 2024/04/22 |
| Activity Date: | 2024/04/16 |
Reviewed by: Cha
Everything was provided perfectly and as what was mentioned on the website!
It's super convenient as well that they offer a sim card with unlimited data as an additional option,I personally think this is much better than renting a WiFi coz you don't have to worry about the battery and less thing to carry in your bag. I'll definitely consider them again for airport transfer whenever I'm in Japan.
| Rating: | |
|---|---|
| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/02/22 |
Reviewed by: Charm
A must book transfer from the hotel to the Airport!
Driver was very helpful with my luggage and was very kind. He even assisted me getting a cart for my suitcase at the airport as I had a heavy one. He was a bit early than the said pick-up time BUT not a big deal as it won't make you anxious if your transfer will arrive. Vehicle used was extremely clean and spacious. They also had a free WiFi inside the vehicle so it's a plus! I'll definitely consider them again as my airport transfer provider when in Japan!
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2020/03/06 |
| Activity Date: | 2020/03/02 |
Reviewed by: Gus n Mel
Your Hotel to Airport shuttle service was so convenient and at a reasonable price. It gave us peace of mind knowing we can get to the airport on time. It felt like we had a personal driver driving us at our own convenience. Thank you.
Thank you for your review. Convenient and safe service is our top most priority. We are really happy to hear that we were able to meet your expectation. I hope we can serve you again in the future.
| Rating: | |
|---|---|
| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2020/03/04 |
| Activity Date: | 2020/01/22 |
Reviewed by: Gus n Mel
Setting foot outside a terminal of another country was always a scary feeling, not knowing what transportation to hop on going to our hotel. But because of the great services of your company, we had a pleasant experience of knowing we can avail your transportation services in transferring from an airport or cruise terminal to our hotel. Your staff were so courteous and pleasant to talk to.
Thank you for your review. Convienient and safe drive while giving peace of mind to customer is which we always look forward to. We are really happy to we were able to come to your expectation. We hope we can serve you once again in the future.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2020/03/04 |
| Activity Date: | 2020/01/20 |
Reviewed by: Kathryn
Great service. Having wifi for the duration of our trip was fantastic and made sight seeing so much easier.
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2020/02/22 |
| Activity Date: | 2020/01/31 |
Reviewed by: imsuzie2
We immediately saw the Green Tomato sign, and were helped with luggage claim, and then led to the van with the other riders. The driver was extra careful driving in rush hour, and got all of us safely to our hotels. I was impressed!
I came down with the FLU (not corona virus) the first night in Tokyo, and we were able to change or flights home for the next day. Called Veltra, and customer service sent a message to the local Green Tomato office, which was closed. By 10:30 AM Tuesday morning, they reached us at the hotel, and were able to pick us up at 1:30 PM in order to add us to a last minute to a run. The driver was early, spoke enough English to point out sights on the way to the next pick-up, and then continued to point out a few more sights. He also drove well, and we were very appreciative of the trouble Veltra went thru to get us to Narita, with hours to spend in the airport before boarding the flight.
If Veltra offers transfers in other cities we visit in the future, they have our business! And, they will be the first place we look to for tours as well.
Thank you for your review. We are very glad to hear that we were able to come up to your expectation.
On your next visit, we look forward to serve you again with more better and convenient service.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2020/02/05 |
| Activity Date: | 2020/01/20 |
Reviewed by: Keiko
It was super easy pick up and drop off at Narita airport. The device was small enough to fit in my purse and convenient to bring anywhere I went.
Though battery life was kind of short. I connected two devices. It was 10% by early afternoon. So I had to carry my backup battery charger which is heavy... I recommend to carry light back up battery with you.
The connectivity was not as steady as I expected. It may be the issue with SoftBank server. Sometimes very fast, sometimes super slow. Sometimes the device rebooted by itself.
Overall, I gave three stars because of the battery life and connectivity. But the cost was very reasonable and pick up/drop off was very convenient.
| Rating: | |
|---|---|
| Packages: | 11 to 30 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2020/02/01 |
| Activity Date: | 2020/01/07 |
Reviewed by: Ponny Wo
The staff are nice and friendly. They stood with a sign once we stepped out from the terminal, we have no problem in finding them. The driver was professional, polite and drive safely. We will keep using them.
Thank you for your review. We are working continuously working to make our service better. On your every visit we hope we can provide more better services.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2020/01/29 |
| Activity Date: | 2020/01/20 |
Reviewed by: Ava
We used Green Tomato as our transportation from Yokohama Cruise Port to
Haneda Inn; first time in that location, had no idea what to expect.
The company sign was clearly visible, the employees very helpful ,
greeted everyone with smiles. The boarding process was smooth.
Great service, would highly recommend
Thank you for your review. Convenient, fast and reliable service to the customer is what we always look forward to. So, on your next visit hope we can have the chance to serve you again with far more better service.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Friends |
| Posted on: | 2020/01/25 |
| Activity Date: | 2020/01/20 |
Reviewed by: Diane
Excellent service. Representative was right at exit to greet us. Very efficient and comfortable ride to hotel in Tokyo.
Thank you for your review. We are really glad to hear that we were able to meet your expectation. Next time in your visit, we hope we can provide far more better service.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Friends |
| Posted on: | 2020/01/22 |
| Activity Date: | 2020/01/20 |
Reviewed by: Nezam Zeineddin
Excellent service. Very organized and positive attitude. We are very satisfied with the service and certainty recommend your services to our friends
Thank you for your review and we are really glad to hear your kind words. We hope we can serve as much as better service to your friends as well.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2020/01/22 |
| Activity Date: | 2020/01/20 |
Reviewed by: Peter
It.was as expected but was shorter trip than I rxpevted
Thank you for your review. I hope you enjoyed your ride.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2020/01/22 |
| Activity Date: | 2020/01/20 |
Reviewed by: Mr Scott
Overall great service and comfortable ride for a group of 8. Driver was waiting for us from our cruise departure and was very professional.
Only down side was the expense.
Quite an expensive outlay.
Thank you very much for your great review Mr. Scott.
we look forward to serve you again in near future.
| Rating: | |
|---|---|
| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Families |
| Posted on: | 2020/01/22 |
| Activity Date: | 2020/01/20 |
Reviewed by: Rookie
Strong WiFi, clean and comfortable van, well organized. Best to have a larger sign indicating where the pick up point is.
Thank you for your great review Mr. Dale J. Lee.
we keep trying hard to improve our services.
Thank you and we look forward to serve you again.
| Rating: | |
|---|---|
| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2020/01/22 |
| Activity Date: | 2020/01/20 |
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Thank you for the great feedback! We're so pleased you were happy with the service and truly appreciate your recommendation. We look forward to seeing you again!