Reviewed by: Kerry
Forget about struggling with heavy suitcases whilst negotiating swarming train station crowds. Avoid the high costs of a taxi transfer. The Green Tomato door-to-door shared ride service saved me from the stress associated with navigating an unfamiliar route with a needy companion and cumbersome luggage. Upon disembarking a cruise ship, I had no difficulty locating the Green Tomato desk within the port building. Soon after, a small number of passengers were transported in comfort from the carpark below the arrival hall to their Tokyo destinations. The train may less expensive but, for ease, comfort and a stress-free transfer, I highly recommend this service.
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/07/05 |
| Activity Date: | 2018/07/03 |
Reviewed by: Teong Lim
VERY GOOD SERVICE! The driver was very courteous, helpful and friendly.
We will use this service again in the future.
Dear Teong Lima,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/06/28 |
| Activity Date: | 2018/06/22 |
Reviewed by: Selva
We were so lucky to meet Taici. His knowledge, kindness, helpfulness and energy made our 8 hr trip full of fun, education and great shopping. He took us to the places we enjoyed so much as if he has known us for years. We did not want our trip to end with him. We can’t wait to be back on a trip with Taici again.
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| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2018/06/22 |
| Activity Date: | 2018/06/20 |
Reviewed by: Toby
Easy to use. Once on it, connect and enter password - you are good to go!
Either get one from the airport or your can ask them to send to your hotel.
You wont regret it!
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| Packages: | 4 Day Plan |
| Attended as: | Couples |
| Posted on: | 2018/06/22 |
| Activity Date: | 2018/06/18 |
Reviewed by: ElsaBruce
Always nervous when you use a company for the first time, but Veltra proved to be a great choice. Pick up from our Tokyo hotel to the Yokohama cruise port was efficient, well priced, and we couldn't have been happier. The driver was at our hotel at exactly the right time. They had texted us the day prior to say he would be. The van configuration was more like an SUV limo with plenty of leg room and seating with lots of room to move around. We were at the port in 40 minutes and the driver was pleasant and seemed to be well experienced with driving the route. There were 4 adults and 8 pieces of luggage. Many other cruisers had nightmare experiences trying to work out train schedules and private taxis to take them to the port. This was an EXCELLENT EXPERIENCE and we would highly recommend Veltra and will use them again if the opportunity arises.
Thank you very much for your comment! We are happy to know that you are satisfied with our transfer service and made your first day of trip nice one! Hope you enjoyed your cruising and had great time in Japan!
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| Packages: | Full Size Van |
| Attended as: | Couples |
| Posted on: | 2018/05/21 |
| Activity Date: | 2018/04/11 |
Reviewed by: FamilyBonding
Veltra staff made things easier for us. It was a wonderful trip afterwards because it started off right.
Thank you for your review. Please, come again!
Best Regards
Green Tomato
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| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/05/21 |
| Activity Date: | 2018/05/19 |
Reviewed by: Narita traveler
Agent meet me to locate the shuttle. Very fast and convenient.
Thank you for your review! We hope you had a pleasant trip. Please, come again!
Best Regards,
Green Tomato
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| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/04/23 |
Reviewed by: AWong
The green tomatoes rep was at the exit waiting with green tomatoes sign, as we came through after disembarkation, all went smoothly. Check in was fast. waiting time at hall was about 20 mins but that's fine as plenty of seats. The vehicle was in good condition, driver was courteous and helpful. He also put away our luggage. it was a long ride but I arrived safely at my hotel about 2.5hrs after leaving the cruise. Will use the service again. Thank you.
Dear AWong, thank you for your review. We hope you had a pleasant trip. Please, come again!
Best Regards,
Green Tomato
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Solo Travelers |
| Posted on: | 2018/05/19 |
| Activity Date: | 2018/04/28 |
Reviewed by: merryl
we were picked up on time. it was a smooth ride and efficient. it was pleasant
Thank you rating our service. We hope you had a pleasant trip.
Please, come again!
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Friends |
| Posted on: | 2018/05/13 |
| Activity Date: | 2018/04/20 |
Reviewed by: Denise McLennan
Confirmation the day we arrived at our motel in Japan. Pick up was on time and easy ride to airport. Very reliable and would recommend them for any transfer either from a cruise ship port or to airport. Tours are well ran also .
Dear Denise McLennan, thank you for rating us. We hope you had a pleasant trip.
Please, come again!
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| Packages: | One-way (To Haneda Airport) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/12 |
| Activity Date: | 2018/04/16 |
Reviewed by: Ken L.
we used this shuttle from the Yokohama port to our hotel in Shinjuku. The shuttle was available very shortly after disembarking the ship. The Green Tomato employees were waiting in the terminal building. After a short wait we were checked in and taken on a very short walk to our bus. The van was clean and comfortable, driver was very courteous. I would definitely recommend.
Dear Ken L.,
We are truly happy you liked our service. Please, come again!
Best Regards,
Green Tomato
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/07 |
| Activity Date: | 2018/04/13 |
Reviewed by: Helen Hayes
This shuttle service from our Hotel in Shinjuku Tokyo to Yokohama Cruise Port terminal was the best thing out. As the journey took 90mins being picked up from the hotel and travelling in a comfy coach made this so wonderful - no stress!! The only problem was that they needed to set their pick up times better, to reduce the waiting time at the hotel.
Dear Helen Hayes,
Thank you for you kind words. We hope we will be able to improve our timings to fit the expectations in the future.
Best Regards,
Green Tomato
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/06 |
| Activity Date: | 2018/04/13 |
Reviewed by: May
Picked up from our hotel. Luggage taken cared of. Driver very nice and a safe driver.
Dear May,
Thank you for your kind words.
We hope you enjoyed your stay. Please, come again!
Best Regards,
Green Tomato
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/05/05 |
| Activity Date: | 2018/05/02 |
Reviewed by: Denise McLennan
Was worried about booking a transfer on the net for a different country but there was no problems. Everything went smoothly and professional. Would recommend this company.
Dear Denise McLennan,
Thank you for your kind review.
We hope you enjoyed your trip. Please, come again!
Best Regards,
Green Tomato
| Rating: | |
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/05 |
| Activity Date: | 2018/04/13 |
Reviewed by: Neville
The shuttle was a good experience. A little more explanation is needed so you can understand how everything works. Our waiting time was minimal.
We were dropped right outside our hotel. Overall a very good exerience.
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Friends |
| Posted on: | 2018/05/05 |
| Activity Date: | 2018/04/13 |
Reviewed by: Bosco
We didn’t receive the WiFi on time so I email to veltra. They send me another WiFi for free. We ended up three WiFi from original order and extra one.
Thank you for quick support.
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| Packages: | 8 Day Plan |
| Attended as: | Families with Young Children |
| Posted on: | 2018/05/05 |
| Activity Date: | 2018/04/13 |
Reviewed by: Helen
Was a hassle free pickup and dropoff experience, especially as it was in a Non English speaking nation.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/03 |
| Activity Date: | 2018/04/13 |
Reviewed by: Mike
Picked up on time. Comfortable journey. Friendly staff.
Dear Mike,
Thank you for your kind words. Please, come again!
Best Regards,
Green Tomato
| Rating: | |
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/05/02 |
| Activity Date: | 2018/04/20 |
Reviewed by: Martine
Everything worked-out fine from reservation to drop off at hotel in Tokyo. The driver was well in time and drove us carefully to the destination. We really can recommend the service for other travelers. Only little negative point is the price we had to pay for the one hour drive.
Dear Ms./Mr. Martine Poirier,
Thank you for using our service! We are looking forward to hearing from you again!
Sincerely,
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| Packages: | Full Size Van |
| Attended as: | Couples |
| Posted on: | 2018/04/30 |
| Activity Date: | 2018/04/28 |
Reviewed by: Justin
Pocket wifi was in my hotel room when I arrived. Super fast and reliable. I am so thankful for this outstanding service. Battery lasts all day with all day use. I have been walking around Tokyo with no connection issues. Thanks!
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2018/04/28 |
| Activity Date: | 2018/04/26 |
Reviewed by: Brian Hodges
Picked us up on time, in a bus big enough for our stuff, and safely got us to the Port with plenty of time to check in.
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
| Rating: | |
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2018/04/23 |
| Activity Date: | 2018/04/20 |
Reviewed by: Evelyn B
This is the second evaluation sent to me by your company. As written on the first evaluation, the tour went off explicitly well. When our tour guide Ken Takahashi introduced himself to the group @ Yokohama Port, he has this pleasing smile with an excellent diction in English. We have had a quality tour and he explained to us important and interesting highlights of the different era on the Japanese history.
On behalf of the group, we would like to extend our appreciation to Ken Takahashi, tour guide and driver Mr.Higashi san for making our day in Tokyo a memorable one.
Dear Evelyn,
It was very nice to have you and your friends in Japan the other day. We are glad to know you enjoyed both contemporary and traditional Japan during the tour. We do hope you visit Japan again not too distant future and allow us to have another opportunity to take you to other fantastic places in this beautiful country. Once again, we appreciate your choosing our company and encouraging evaluation to us.
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| Packages: | 6-Hour Private Tokyo Tour with Local Guide |
| Attended as: | Friends |
| Posted on: | 2018/04/21 |
| Activity Date: | 2018/04/01 |
Reviewed by: RITA L OSBORN
The car arrived on time. The driver was courteous and the car was clean and comfortable. The Hotel Staff Fare welled us, politely.
After picking up one more client, in the centre of Tokyo, we went straight to the airport. Fast, efficient and friendly service, all the way.
HAPPY to Recommend.
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
GREEN TOMATO
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2018/04/20 |
| Activity Date: | 2018/04/17 |
Reviewed by: Leeanne
Everything went smoothly from the moment we left the customs area and arriving at our hotel. The guide was there to greet us and the van for the transfer was extremely comfortable and clean. Great experience .
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards/Jyoti
GREEN TOMATO
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| Packages: | One-way (From Haneda Airport) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2018/04/18 |
| Activity Date: | 2018/04/16 |
Reviewed by: David
2nd time using this portable router in Japan. It worked flawlessly and the pickup and return were easy.
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| Packages: | 5 Day Plan |
| Attended as: | Solo Travelers |
| Posted on: | 2018/03/14 |
| Activity Date: | 2018/02/12 |
Reviewed by: Sam
Our driver was on time. Very efficient way of travelling if you don’t want to take the public transport. There’s also wifi in the car. The driver also helped carry our luggages to the car.
Thank you for your compliment. We will tell the driver about your compliment.
Looking forward to serving you again.
Regards/Buddha
| Rating: | |
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2018/01/03 |
Reviewed by: Sam
Our flight was delayed for a bit but the Person in charge was still patiently waiting for us at the arrivals area with my name on the paper that he was holding. Very efficient way of travelling if you don’t want to take the public transport. There’s also wifi in the car. The driver also helped carry our luggages to the car.
Thank you for your compliment. We look forward to provide more good services next time when you visit japan.
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| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Families |
| Posted on: | 2018/01/20 |
| Activity Date: | 2017/12/26 |
Reviewed by: Julie
I booked a 12 hour private tour for a group of 8 with transportation - October,2017.
Our quide (Taiji) met us at the Yokohama port (we arrived via cruise ship) at the designated time. We visited Rikugien Japanese Gardens, Imperial Palace-East Garden, National Museum of Tokyo, Senso-ji temple & Nakamise St.
We had an amazing lunch and traditional Japanese dinner. The only thing would have been to have some time for shopping. We also went to Shibuya Crossing before returning to Yokohoma. The weather was rainy so that contributed to a long day!
Guide needs a microphone in van so all can hear him.
Our group was VERY pleased with the service and sites!
Do Not hesitate to use Veltra!
Dear Julie
Thank you very much for choosing my service and booked for a whole day tour.
It's been a while and I hope you had some more good times on your cruiser ship discovering different countries and cities around the world.
I'm very happy to have received such nice feedback with 2 very nice pictures.
It was also a good experience for me to have organised a long day tour and have contributed to make you know little better than before.
Please feel free for any assistance in Japan if you or your friend will ever have the chance to come.
I myself enjoyed the dinner in that authentic restaurant.
Thank you for everything.
Taiji Endo
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| Attended as: | Friends |
| Posted on: | 2018/01/16 |
Reviewed by: Holoholo
I had difficulty walking and used wheelchair service at the airport and a cane outside of the airport. Your staff was so kind and gracious with helping with my luggage to and from the airport and also when I arrived and departed my hotel. I am very glad I found your company on line and will use your services again when I fly in and out of Tokyo. Just a note about the Hotel Villa Royal Fontaine Tokyo Roppongi--there is a driveway from the street fronting the hotel that allows vehicles to drop and pick up passengers more easily instead of from the street fronting the hotel. That would be more convenient and accessible for both the van driver and passenger. Thank you for the great service.
Dear customer,
Thank you for your kind words. This is a big motivation for us. Customer's reviews also make us to improve our service in order to fulfill their expectations and always provide the best transfer services as possible.
Thank you very much and we will expect to serve you again the next time you come to Japan.
Best regards,Jyoti
GREEN TOMATO
| Rating: | |
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2018/01/06 |
| Activity Date: | 2018/01/04 |
Reviewed by: Jazz & Phoebe
The wifi rental is very convenient specially if you are a first time traveler like me. We rely heavily on the wifi to check which places we need to visit and how to get there. The pocket wifi that had long battery life and had strong signal even though there are 4 gadgets connected to it. It was also a bonus that it was delivered to our hotel.
Definitely a must to have this. I like how easy to get and deliver this once you're done. You can even pick it up at the airport and drop it there as well. It can also be delivered in your hotel!
The connection is fast and can last for 8hrs. It's very handy since it's small and you can even keep it in your pocket.
| Rating: | |
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| Packages: | 5 Day Plan |
| Attended as: | Friends |
| Posted on: | 2017/12/17 |
| Activity Date: | 2017/11/20 |
Tips and suggestions
Reply from activity provider
An unexpected error has occurred. Please go back to the previous page and try again, or wait a few minutes and try once again.
Dear Kerry
We appreciate so much your comment.
Your feedback gives us more encouragement to improve our service.
We hope to serving you again.
Best regards,
Fukuhara
GREEN TOMATO