Reviewed by: Nikki
Best travel companion! This is my second time renting a wifi-router through veltra. No problem whatsoever.
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| Packages: | Airport Pick-up: 23 to 30 Days Rental Plan |
| Attended as: | Couples |
| Posted on: | 2020/01/11 |
| Activity Date: | 2020/01/09 |
Reviewed by: OJB
Easy pick up at Narita and drop off at Haneda. No issues with WiFi - worked easily and was fast. Would recommend having a battery pack with you as charge can go down quite quickly.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2020/01/04 |
| Activity Date: | 2019/12/15 |
Reviewed by: Hui Tiak Tan
The transfer arrangements were very well executed. Your staff was very punctual and he could be seen with the placard from the Pier’s exit . Following my meeting with your staff, there was quick verification and politely told me to. wait for another 2 groups,
The journey was smooth and pleasant. Your driver was equally helpful。 He even helped me to unload my luggage and showed me the entrance.
Thank you for the excellent service. Keep it up!! I would definitely recommend your Company to my friends!!
Cheers!
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/12/17 |
| Activity Date: | 2019/12/15 |
Reviewed by: Roslyn
Our shuttle was exactly on time out the front of hotel as stated.Very efficient and directly to terminal entrance....Very helpful as this is a fair walk from station and bags have to be dragged up a long ramp if arriving by train.
This is a group shuttle so remember if you have an early boarding time you may not be able to take advantage of it,as was our case.
Thank you for your review. Regarding to the early boarding time, we are working on these matter and hope in near future you can enjoy our shuttle fully even if the pickup is early.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/12/07 |
| Activity Date: | 2019/11/12 |
Reviewed by: Catherine M
Would highly recommend this company. I organized this shuttle from Canada and was really impressed with the service. They had a table in the terminal and were very easy to locate. Everyone spoke English (our Japanese was limited...) Would I do it again? Absolutely!!!
Thank you for your review. We are very glad to hear that you had a wonderful time with us. On your next visit we hope we can provide more better service.
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/12/03 |
| Activity Date: | 2019/09/18 |
Reviewed by: Augeydoggy
The only negative was finding the vendor in Narita! Once done, it was easy to get going and two of us used it extensively for 28 days covering lots of Japan. Besides seeming to work as well as any other pocket wifi, the fixed price for our time period was fantastic. Drop off was at Haneda, and much simpler than the pickup!
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2019/12/02 |
| Activity Date: | 2019/09/27 |
Reviewed by: Roger
The router worked really well the whole time we were in Japan and made things a lot easier as always had WiFi internet backup. Delivery to our hotel and the return all went effortlessly and very efficient. Definitely recommend to anyone
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2019/12/01 |
| Activity Date: | 2019/10/11 |
Reviewed by: S. KOBAYASHI
It was great! Good coverage in the most of place I had visited. I will recommend for people who stay longer than 10 day or longer! Very inexpensive.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Families |
| Posted on: | 2019/11/18 |
| Activity Date: | 2019/10/23 |
Reviewed by: Marie
Driver came exactly on time. Helped with our luggage, drove carefully and dropped us off at the correct place. Great service.
Dear Marie,
Thank you very much for choosing our service and review.
We are very glad to hear that we were able to give you a good experience.
We look forward to serving you in Future.
Best Regards,
Aravinda
Sales staff
GREEN TOMATO
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| Packages: | One-way (To Haneda Airport) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/11/13 |
| Activity Date: | 2019/11/11 |
Reviewed by: UStraveler
Was able to obtain the router with little hassle, easy location for pick up. Had some issues using it on the Shinkansen but was able to log on to the free wifi available on the bullet trains. Would recommend. Much cheaper than other options seen online.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2019/11/12 |
| Activity Date: | 2019/10/14 |
Reviewed by: PSG1
Good experience overall with easy pick-up and smooth usage - went to some more remote regions and it worked very well.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2019/11/11 |
| Activity Date: | 2019/10/18 |
Reviewed by: Mary J
Needed to change reservation to “from cruise port to hotel” due to travel changes caused by Hurricane Hagibis. Veltra insisted that a change could not be made, only a cancellation (at 100 percent charge) and rebooking (at 100 percent charge yet again). After some negotiations they refunded 50 percent. Veltra is the only provider I used during the trip that did not refund 100 percent due to Hurricane travel disruptions. Buyer beware.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Friends |
| Posted on: | 2019/11/10 |
| Activity Date: | 2019/10/15 |
Reviewed by: Isabel
It works very well. We had to rearrange our trip because of the typhoon and we needed to change our WiFi router reservation. The staff helped us very quickly and with no additional costs.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Friends |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/10/14 |
Reviewed by: APW
Driver and car was great.
Smooth ride once we really got going to the Port.
Problem:
We were the 2nd of the pickups.
Everything here was perfect.
The problem occurred with the 3rd and final pickup.
They were a no-show and we, the other passenger and driver waited for almost 30 mins before it was found that they were not coming.
There should have been better communications as not to allow this.
We felt bad for this very nice driver as her shifted our baggage to make room for the expected ones who ending up being no-shows.
Thank you for your review. We try to contact customer by sending fax voucher to all the customer who are boarding cruise. Unless we get the cancellation from the customer them self the booking remains active. We deeply apologize as you had to wait for 30 min. We will work on these types of case and try to sort it out. Thank you for understanding.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/10/15 |
Reviewed by: Walter Boschet
As I expected the driver pick us at the right time we had a lovely trip to Yokohama Port .Very trusted company is the second time and is perfect .
Thank you for your review. We are very glad to hear we were up to your expectation. On your every visit to Japan we hope we can fulfill your expectation and hope we can provide more better service.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/11/09 |
| Activity Date: | 2019/10/15 |
Reviewed by: Helen Tassie
Good service, picked up on time no issues placed out bags on bus and removed them off at the port, Took us right to the door of the check in area at the port.
Thank you for your review. We are really glad to hear that we were able to satisfy you. On your next visit i hope we can provide more greater service.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Friends |
| Posted on: | 2019/11/04 |
| Activity Date: | 2019/08/23 |
Reviewed by: Ron Atkinson
On the day after Tokyo's massive typhoon and large earthquake, Ken Takahashi met us at the Yokohama port to provide the day tour in Tokyo we had reserved, originally planned the day earlier. Ken took us to all the places we wanted to see, with a few of them off the regular tourist path, with Tuck, our driver. We were so pleased to see the usual places tourists want to see, as well as take us to a bamboo forest. My wife also wanted to find an artisanal fan, and Ken found an excellent shop with wide choices with a 5th generation owner, and he helped her purchase one with a stand. Ken also took us to a tea ceremony, and then a tempura lunch, the best tempura we've ever eaten. He has an excellent knowledge of history and of the city, and with his experience, and our interests, he curated an active and meaningful 8-hour day. After the day, he created an edited video of our day (taken with his Go-Pro camera) and promptly sent it to us along with a journal of the day. One of the things we found most thoughtful was the coordination of Tuck's dropping us off close to the places we wanted to see, and then magically Tuck picked us up at a very close location, to maximize our valuable time that day. Wonderful day with Ken, and proactive communication with Veltra (Taiji) when we all realized that the typhoon was going to hit Tokyo on exactly the day we had planned our tour. We were so grateful that our tour could be pushed back one day.
Dear Ron, Thank you very much for your review. We are so glad to know you and your wife enjoyed the tour.
As you experienced, we always try to meet your request whenever possible. The bamboo forest in Yokohama you visited is not known so well even among local people. We also glad you enjoyed the tea ceremony session as an optional choice where you actually prepared Maccha (the powdered green tea) by yourselves and served it to your partners. Your smiles made us happy. Once again, thank you very much for giving us an opportunity to serve you. Please come again!
Cheers, Ken
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| Attended as: | Couples |
| Posted on: | 2019/10/28 |
Reviewed by: Ron
Outstanding performance. Right outside the departure area, beautiful car delivered us directly to the hotel.
Thank you for your review. We are very glad to hear that you had a good experience with us. In your
next visit, we look forward to provide you service again.
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| Packages: | One-way (From Yokohama Port) Shared Ride to Hotel |
| Attended as: | Couples |
| Posted on: | 2019/09/20 |
| Activity Date: | 2019/09/18 |
Reviewed by: charlene
Driver was very polite and service was exceptional; highly recommend
Thank you for your review.
We hope you had a great time in Japan.
| Rating: | |
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Friends |
| Posted on: | 2019/09/09 |
| Activity Date: | 2018/12/07 |
Reviewed by: Magdalena
Everything went smoothly, device is foolproof, 3 devices connected, lasted for 7-8 hours. Once I had to remove battery beacause it froze, but thanks to manual provided - it wasn't a problem. Would recommend. I've stayed in Japan for 3 weeks, so I feel that the renting price was a bargain. Pickup point at Narita was little hard to find, but after few days in Japan I've learned that it's a part of adventure (Tokyo Station, I'm looking at you :-)))
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Families |
| Posted on: | 2019/09/02 |
| Activity Date: | 2019/08/11 |
Reviewed by: Paula
Beyond my expectations, excellent customer service, professional and I am so happy for their service. I made mistake on the reservation and the customer service tracked me down while I was already at the airport boarding has no access to the computer to correct my mistake. She went above and beyond to help.
Upon arrival easily spotted the agent have already waited for me, driver had white gloves, excellent clean neatly uniform and excellent driving skills.
I will forever be asking for their help and services for all my future trips.
Thank you very much you all are amazing
Paula
Dear Paula,
Thank you very much for your great review.
we are glad to hear that you enjoyed your trip to Tokyo.
we look forward to serving you again in Future.
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| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Solo Travelers |
| Posted on: | 2019/09/01 |
| Activity Date: | 2019/08/30 |
Reviewed by: Ted
This was the second transfer provided to us by a Veltra provider and it was outstanding. They were at the cruise terminal when we got off and transported the six of us - one wheelchair - very efficiently. The personnel were very professional, timely and friendly. We would definitely use them again. We did take the train to the airport since our hotel was right near the major station that gave us a direct route.
Thank you very much for choosing us. I am glad that you enjoyed our meeting. We would recommend trying other tours for your next visit. We are waiting for your visiting.
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| Packages: | Yokohama Osanbashi Pier to Central Tokyo (23 Wards) |
| Attended as: | Friends |
| Posted on: | 2019/08/26 |
| Activity Date: | 2019/08/23 |
Reviewed by: John Reid
Being met off the plane was excellent. There was a clear sign showing my name and we did not have to wait long for the mini-bus to depart. We went to one other hotel before ours.
For going home, we were picked up at 4.45 and there was no-one else in the mini-bus. All went well except that we arrived at the airport about an hour before the check-in opened and all the shops were still shut. It would have been better to have been collected a bit later.
Thank you for your review. I hope you enjoyed your holiday in Japan. About being early, we deeply apologize for the inconvenience. We are currently working on that matter to prevent such cases in future.
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| Packages: | Shuttle From Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/07/31 |
Reviewed by: Joan
Waste of money, could barely use it while in Japan.
Faulty charging cable and when manage to charge, battery life only half day
Find another provider
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Families with Young Children |
| Posted on: | 2019/08/25 |
| Activity Date: | 2019/08/04 |
Reviewed by: John Reid
Excellent. There at the time agreed with a very clear sign. Just what was needed for my wife, who has mobility problems.
Thank you for your review. We hope you have a great time while stay in Japan.
| Rating: | |
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/08/12 |
| Activity Date: | 2019/08/10 |
Reviewed by: Mahinda
Pick-up (at Narita T1) was fine, albeit without any instructions on how to use the device -- I think QL Liners are really just a delivery service. The device was also set to Japanese so I had to figure out how to get it to English -- which took a while.
Having used it for 4 days now, the connection has been excellent, as has the WiFi performance. Our only issue is that the battery life isn't great -- 5 hours max, really, so we have to carry a powerbank if we're out all day. I think the device might be a little old.
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| Packages: | 11 to 30 Day Plan |
| Attended as: | Couples |
| Posted on: | 2019/08/11 |
| Activity Date: | 2019/08/07 |
Reviewed by: Jonathan Joe
Excellent. Tai-Shi was very courteous and nice. We requested an English speaking driver and his English was very good. He took us to all the sights we requested and even gave us some history and advice.
Definitely would highly recommend to others.
Thank you for the great experience!!
Thank you very much Jonathan for joining my tour.
It was great pleasure to meet you. I wanted to show you as much as possible as your time in Japan was limited.
The ramen was a good choice and the I hope the girls enjoyed the shopping street in Harajuku and Shibuya.
I wanted to talk more about our history but let's keep this for the next time.
Lookign forward to seeing you again, Taiji
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| Packages: | 8-Hour Private Charter with Guide |
| Attended as: | Families with Young Children |
| Posted on: | 2019/07/29 |
| Activity Date: | 2019/07/19 |
Reviewed by: TrishB
Tour pick up was on time from our hotel in a comfortable mini bus to get us to Yokohama cruise terminal. Great for first time visitors to Japan.
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| Packages: | One-way (To Yokohama Port) Shared Ride from Hotel |
| Attended as: | Couples |
| Posted on: | 2019/05/24 |
| Activity Date: | 2018/10/16 |
Reviewed by: Dave
Driver was on time, actually a few minutes early. Van was clean, driver was courteous and helpful. Booking was easy and problem free and everything went as expected. Will definitely use this service again when we are in Tokyo.
| Rating: | |
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/05/01 |
| Activity Date: | 2019/04/29 |
Reviewed by: Stew Mahoney
The pick up was prompt and fast but the driver left us around the corner, not in front of a hotel but it was the wrong hotel. We had to drag our luggage to the next block to the correct hotel.
| Rating: | |
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| Packages: | Shuttle To Narita Airport - Shared Ride |
| Attended as: | Couples |
| Posted on: | 2019/05/01 |
| Activity Date: | 2019/04/29 |
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Thank you for your review.
We try to make our service as more convenient as we can. It is our foremost priority to come to the expectation of our customer. We are very glad to hear that we were able to reach up to your expectation.