We sincerely apologize for the distressing experience you had during your arrival transfer. We deeply regret that the driver’s lateness, lack of assistance, route issues, and especially the improper request for an additional cash payment caused you fear and inconvenience. This behavior is unacceptable and does not meet our service standards.

We are very sorry that this occurred after a late-night arrival and that your sense of safety was compromised. Please be assured that this matter has been taken seriously, and the driver involved has been removed from service. Your feedback has also been shared internally to prevent similar incidents in the future.

Thank you for your feedback. We sincerely apologize for the driver’s rude communication, lack of luggage assistance, and the unsafe driving behavior reported. This is unacceptable and not the standard we aim to provide.

Your comments have been shared with our team for immediate review and corrective action.

Thank you very much for sharing your kind feedback with us.

We are delighted to hear that you found our WhatsApp communication helpful and reassuring. Providing clear guidance, timely updates, and vehicle details in advance is something we focus on to ensure a smooth and comfortable arrival experience.

We are especially pleased to know that you felt at ease even if English was not your primary language. Your comments encourage us to continue improving our communication and service quality.

Thank you once again for choosing our service. We truly hope to have the pleasure of assisting you again in the future.

親愛なるお客様、
貴重なご意見をありがとうございます。
素晴らしいご体験をされたとのことで、私たちも大変嬉しく思います。
よろしくお願いいたします

お客様各位

フィードバックをいただきありがとうございます。ドライバーのサービスにご満足いただけたとのこと、大変嬉しく思います。プーケット空港での集合場所が分かりにくかったことを深くお詫び申し上げます。

ご到着後、ドライバーが電話とSMSでご連絡し、ご案内を試みましたが、残念ながら繋がることができませんでした。ご不便をおかけしましたことを深くお詫び申し上げます。今後は、ピックアップに関するご連絡をよりスムーズに行えるよう努めてまいります。

ご理解のほどよろしくお願いいたします。またのご利用を心よりお待ちしております。