素敵なご感想をいただきましてありがとうございます！楽しいご旅行になられたようで大変嬉しいです。またのご参加を心よりお待ちしております。

ちこちゃん様

この度は弊社をご利用いただき、誠にありがとうございました。
初めてのフィリピン旅行で、安心してご利用いただけたとのこと、大変うれしく拝見いたしました。
入国審査でお時間を要した中でも、スムーズにホテルまでお送りできたようで安心いたしました。

また、初めてセブを訪れる方へのおすすめとのお言葉も光栄でございます。

またのセブ島ご来島の際は心よりお待ちしております。
PTNトラベル　下山

We sincerely apologize for the distressing experience you had during your arrival transfer. We deeply regret that the driver’s lateness, lack of assistance, route issues, and especially the improper request for an additional cash payment caused you fear and inconvenience. This behavior is unacceptable and does not meet our service standards.

We are very sorry that this occurred after a late-night arrival and that your sense of safety was compromised. Please be assured that this matter has been taken seriously, and the driver involved has been removed from service. Your feedback has also been shared internally to prevent similar incidents in the future.

Thank you for your feedback. We sincerely apologize for the driver’s rude communication, lack of luggage assistance, and the unsafe driving behavior reported. This is unacceptable and not the standard we aim to provide.

Your comments have been shared with our team for immediate review and corrective action.

Thank you very much for sharing your kind feedback with us.

We are delighted to hear that you found our WhatsApp communication helpful and reassuring. Providing clear guidance, timely updates, and vehicle details in advance is something we focus on to ensure a smooth and comfortable arrival experience.

We are especially pleased to know that you felt at ease even if English was not your primary language. Your comments encourage us to continue improving our communication and service quality.

Thank you once again for choosing our service. We truly hope to have the pleasure of assisting you again in the future.