Thank You for your review! It was great to have you. We hope to see you again!

I am sorry to hear about your experience with our company. The reason for the cancellation to Two Lovers Point is for safety reasons, we would not want to send anyone outside the reef on a bad condition day. I can see since you have changed the tour from the 60 min tour to the 30 min tour our staff gave you our cancellation options . During bad weather, we give all customers a few different options. As for the photos not being offered after the tour I would like to apologize. After all tours we show photos and offer to purchase them on a CD. I will make sure that we send out a copy of your photos asap. I assure you that we love to do our Two Lovers Point tour and we try not to cancel, but it is in our customers best interest and safety that we do ride inside the bay. Again I apologize for your unpleasant experience.
Thank you for writing this review so we can always grow and improve our tour and our customer service.

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
Recently with the storm passing the waves can get high, but normally on an average day it is small waves. I am happy to hear that you will be visiting us again.We look forward to seeing you again on a better/ calmer day.
Thank you for booking with us, see you next time.

Thank you for the review.
I am sad to hear you did not get to make it to Two Lovers Point, but glad you still had a fun time. The waves can be a bit scary at first especially for a first time rider but it sounds like you were able to make the best of the time. Thank you for recommending our tour and it sounds like we will be seeing you in the future. This time for the Two Lovers Point tour.
Thank you again for choosing us.

Hello!

Thank you for your review! We have addressed the Pokemon Go issue with our drivers.
We have now banned Pokemon Go from ZipGuam work place. Thank you for bringing this
to our attention. Hope to see you back on Guam soon!

Thank you for the review.
I am sorry that on your tour date that the waves were high due to the passing storm. If we see that the weather/ wave conditions are unfit to go outside the reef then we do not send customers out. We offer a higher intensity jet experience than just going around in a circle like other companies offer on Guam. I am happy to hear that you will give us another try. Hopefully when you visit Guam again there will not be a passing storm. Please email us if you have any other concerns or on how we can provide better service on wavy days. We love to hear feedback from our customers so we can continuously make sure we have a great tour to offer.

nike様
先日は、当店のウミガメシュノーケルにご参加して頂き有難うございました。
連続の台風の影響により、天候と海況がベストではなく、せっかくグアムに来て頂いたお客様には申し訳なく思っています。
もちろん、コンディションが良い日もありますので、次回もまた挑戦しに来て下さい！！
また、nike様がおっしゃる様に、天候が曇りや雨の日に海アクティビティに参加する場合は着替えをご用意されることをオススメ致します。
水に浸かると体が冷えてしまいますが、乾いてしまえばすぐに温かくなりますね。

是非また遊びに来てください。
お待ちしております。

S2GUAM
得丸

戦跡ツアーは評判がいいですね。ただの観光とは違って何かが心に残るので大変貴重な時間だったという感想がよく届きます。グアムを遊びとショッピングという固定観念で縛り付けてきた観光局も少しづつグアムの（戦争も含めた）歴史に関心を持つようになりましたよ。

Thank you for writing a review!
I am happy to hear that you had a great time coming out on our tour. I agree with you about the beauty you see from outside the reef, its so much different then seeing it from land. As for the gift CD-Rom we normally give at the end of the tour on rough condition days due to the quality of the photos. I am happy to hear that yours turned out to be well. I hope to see you again in Guam.
Thank you again for taking our tour.

Thank you for your review!!!

Thank you for the review.
I am happy to hear you had a good time on the tour, and excited to see you when you come to Guam again. I know that the weather wasn't the best on the tour date but hopefully next time its better.
Thanks you again (:

【VELTRAからのコメント】
この度はベルトラをご利用いただきありがとうございます。
参加日が2015年8月とお時間が経過しているため、現地催行会社へ当日の記録確認を行っていただきました。
参加日の8月15日は台風の影響で雨が降り、通常は晴れと雨の合間にアクティビティに出発するはずが、
雨の中の出発となりましたが、ツアー催行が可能な範囲の天候であったとのことでございます。
通常の雨天時よりも波が高かった可能性がございますが、二人乗りで同じ方向へ体重をかけますと、
穏やかな波の場合にも横転してしまいます。
しかしながら皆様が安心してツアーに参加いただけるよう、常に周辺の状況を確認するよう
ツアーガイドにも伝えさせていただきます。

またのご利用をお待ちしております。

VELTRAカスタマーサポート

Thank you for such the kind review!
I am happy to have such a nice review from you. Maybe next time your wife will come visit Guam. I hope you come to Guam soon again maybe next time your son can drive(:
Thank you again for the review glad you are back home safe.

Thank you for this amazing review.
I love the photos!
I am happy to hear that their favorite tour was our tour. We hope to see you again when you return to Guam.

Thank you so much for the review!
We have spoken to hotel staff about the door issue with the door and they will be fixing it. I am glad that you got to experience our tour.
Thank you again for coming out and I am looking forward to seeing you again next year. (:

Thank you for writing a review!
You picked a beautiful day to go out Jet skiing with us. Thank you again for coming out jet skiing with us and hopefully we will see you next time you visit Guam.

Thank you for coming to ZipGuam!!

ゆきち様、この度は弊社シュノーケルツアーご参加誠にありがとうございます。

雨季にもかかわらず素敵なお天気だったのは何よりです。
ここ数日ですが、カメに出会えるポイントが毎日変わり、玉手箱のような期待感はありますが、
ご覧頂けた事、スタッフ一同嬉しく思っています。

一匹は素早く離れて行ってしまいましたが、グアムの心優しいカメはもう一匹のようにゆっくりと泳いでくれます。
またぜひともグアムご来島の際には、弊社シュノーケルツアーにご参加ください。

素敵なグアムの海が”ゆきち”様をお待ちしております。
この度は誠にありがとうございました。

S2 CLUB GUAM
ワタナベ　シンイチロウ

むすめの父 様
この度はウミガメボートシュノーケルにご参加して頂き有難うございました。
ウミガメは野生のものなので、近くまで寄ってこない時もございます。
次回はダイビングで挑戦してみてくださいね。
近くで見る事が出来るかもしれません。
また、当店のFBページから水中から見たシュノーケル写真もアップしていますので、
是非、ご覧ください。

今後とも宜しくお願い致します。

S2 CLUB GUAM
得丸

Sekiguchi様、数あるオプショナルからウミガメシュノーケルへ
ご参加頂き、誠にありがとうございました。

皆様がウミガメに会うことができ、スッタッフ一同心より嬉しく思っております。

またこの時期は青空が広がっているとは言え、雨（スコール）も多いのですが、
楽しくツアー参加していただいたようで何よりです。
近いグアム、また是非とも遊びにきて下さいね！

S2 CLUB GUAM
ワタナベ　シンイチロウ