teamLab Planets TOKYO DMM Admission Ticket & Tokyo Subway 24-hour Ticket

Important activity information

• <For Children Participation>
  -Children aged 12 and in elementary school: Child fare applies.
  Students aged 18 and in high school: Youth fare applies.
  -Preschool children between the ages of 4 and 6 will only be charged a fee for teamLab Planets TOKYO DMM, so please purchase a child ticket separately on the official ticket site in advance.
  -Children under 13 must be accompanied by a guardian. Unaccompanied entry is not allowed.
• <Prohibited Actions at teamLab Planets>
  -Entry of intoxicated individuals or those displaying poor manners
  -Eating, drinking, or smoking inside
  -Bringing in dangerous items or items deemed inappropriate by the management
  -Re-entry after exiting the museum is not permitted.
  -Commercial photography or interviews without prior approval
  -Bringing any animals, including service dogs
• *Visitors who violate these rules may be asked to leave without a refund, at the discretion of museum management. We appreciate your cooperation and hope you enjoy your visit to teamLab Planets.

• QR Code Voucher
  *The vouchers for the Tokyo Subway Ticket and teamLab Planets TOKYO DMM are separate.
• When entering teamLab Planets TOKYO DMM with a "Youth" ticket, please present your student ID.
• Resale of this ticket is prohibited. Resold tickets will be invalid.

• Operating hours may change. Please check the facility's website before your visit (https://www.teamlab.art/en/e/planets/)
  *Last admission is one hour before closing. You will not be allowed entry after the final admission time.
  *Valid voucher required for entry. You cannot enter without a valid voucher for the day of your visit.
  *Tickets are only valid for teamLab Planets in Toyosu. They cannot be used for other teamLab exhibitions. Please ensure you have the correct ticket.
• [Tokyo Subway Ticket
  Voucher Exchange]
  -Voucher Exchange: Bring your "QR code voucher" to a traveler-friendly ticket machine at major Tokyo Metro and Toei Subway stations to exchange it for a Tokyo Subway Ticket.
  -Refer to the attached file for exchange methods.
  -Available at Tokyo Metro station offices (except certain stations).
  -No Ticket Machine: If no traveler-friendly ticket machine or office is available, ask station staff for assistance. How to Exchange Your Tokyo Subway Ticket.pdf
• To exchange for entry or transportation tickets, you will need the "QR code" issued after reservation. Please bring a device that can display the "QR code" or a printed copy.
  *If you cannot display the QR code yourself, you will not be able to use the service.
• Partial exchanges of tickets are not allowed. Even if you purchase multiple tickets, only one QR code will be issued per purchase. When you scan the QR code at Tokyo Metro or Toei Subway stations, all valid tickets purchased will be exchanged at once.
• If the magnetic strip of the Tokyo Subway Ticket becomes damaged or weakened, it may not be usable with automatic ticket gates and other equipment. Please be careful not to place it too close to items that emit strong magnetic fields (such as smartphones, electronic devices, or wallets with magnetic clasps).
• Tokyo Metro Line Tokyo Metro Line.pdf
• For sightseeing in Tokyo with the Tokyo Subway Ticket, please use the official Tokyo Metro app, which offers route maps and transfer information for Tokyo Metro.
  https://yappli.plus/tokyometro-touristsapp/
• If you plan to use the service after the participation date selected at the time of booking, you will not be able to view the voucher from the Veltra My Page.
  ◆ For QR code display:
  Please take a screenshot of the QR code listed on the voucher before the participation date and present it at the reception on the day of the activity.

• This activity does not accept any changes to confirmed bookings.
• Due to unforeseen circumstances like weather, sudden closures or cancellations may occur. Please check the facility's website before your visit.
• ・Please arrive at the venue's entrance at the designated date and time printed on your ticket and line up in the admission queue.
  ・The time printed on your ticket is your entry time, not the duration of your stay inside the museum.
  ・If you leave the waiting line, please ensure your companion remains in line. If you are visiting alone, please notify a nearby staff member before leaving.
  ・The waiting area is outdoors. Please take necessary precautions against weather conditions.
• ・Strollers must be left in the designated area before entering.
  ・Children under 13 years old cannot enter alone and must be accompanied by a guardian aged 18 or older.
  ・Some artworks may not be accessible for pregnant visitors due to safety concerns.
  ・Re-entry is not permitted after exiting. No refunds will be issued once entry is completed.
• ・Wheelchair users are welcome; however, certain areas featuring water-based artworks or inaccessible pathways require an alternate route. Visitors must transfer to the museum-provided wheelchairs upon entry (limited availability). These wheelchairs are standard models without fastening devices.
  ・Canes and prosthetic legs are permitted, and staff will be happy to guide you on the available routes before entry to ensure a smooth experience.
• About the Museum
  ・Visitors will be barefoot when experiencing artworks involving water. Please remove your shoes in the locker area.
  ・Some artworks involve water exposure. Please remove socks and stockings in the locker area.
  ・Some areas will have water levels reaching up to knee height, even for adults.
  ・Water-based artworks contain chlorine, adjusted to safe levels.
  ・Small children should wear clothing they don’t mind getting wet or bring a change of clothes.
• ・Small children should wear clothing they don’t mind getting wet or bring a change of clothes.
  ・If your clothes get wet (e.g., for small children), staff will ask you to change. For safety reasons, wet clothing is not permitted in the next exhibit. If you do not have a change of clothes, towels will be provided for drying. Please note that this is not a swimming facility.
  ・Certain artworks cannot be experienced in sandals or high heels. Free rental shoes are available.
• ・Certain artworks cannot be experienced in sandals or high heels. Free rental shoes are available.
  ・Some areas contain bright or dark lighting conditions.
  ・The restrooms have diaper-changing stations. A first-aid room is available for breastfeeding or resting. Please consult a staff member for assistance.
  ・During peak hours, staff may ask visitors to limit their time in the museum.
• Luggage Policy
  ・The museum contains dark corridors, uneven flooring, and water-based artworks. For safety and hygiene reasons, luggage is not permitted inside the exhibition. If carrying essential items, please consult a staff member.
  ・Free lockers are available for storage after passing through the entrance gate.
  o Locker size: Width 23cm × Depth 34cm × Height 37cm
• ・There is no cloakroom, so luggage exceeding the above size cannot be stored.
  ・Oversized suitcases will be secured with a wire lock in the stroller parking area.
• About “Dusk to Dawn / Moss Garden of Resonating Microcosms - Solidified Light Color, Dusk to Dawn”
  This artwork remains open in light rain. However, in the case of severe weather, such as typhoons or strong winds, it may be closed.
• If you wish to cancel after the participation date selected at the time of booking, please contact Veltra.
• The expiration date of the voucher:
  [teamLab Planets TOKYO DMM Admission Ticket]
  It is valid only on the date and time specified at the time of booking.
• [Tokyo Subway Ticket]
  The paper ticket can be collected within 12 months from the date of purchase.
  *The exchanged ticket will be valid for 6 months from the exchange date.
  *The valid time will be printed on the ticket when you start using it to pass a ticket gate.
  *If you enter the station and board the train within the valid time, you can still leave the station even if the valid time is passed.
  *If the ticket is not used by the expiration date printed on it, it will become invalid.
• *If the exchanged ticket cannot be used at the automated ticket gates, please inform a station attendant. After verification, a new ticket will be issued.
• Other Important Information
  ・The museum is not responsible for any injuries, losses, damages, or other issues that may occur during your visit.
  ・For further details on the venue and precautions, please refer to the official website: https://planets.teamlab.art/tokyo/#notice
  ・The museum is not liable for lost or stolen valuables.
• ・Photography and interviews may take place without prior notice. If you do not wish to be filmed or photographed, please inform a staff member.
  ・Due to unforeseen circumstances, some artworks may be unavailable. Your understanding is appreciated.
• Visitor Advisory
  Please take caution if you:
  ・Have a history of muscle spasms or loss of consciousness due to light stimuli.
  ・Are extremely sensitive to confined spaces, darkness, or heights.
  ・Experience palpitations or shortness of breath.
  ・Are pregnant or may be pregnant.
  ・Are carrying a child.
  ・Have concerns about your physical strength or health.

• You can book a maximum of 10.