この度はヨセミテ国立公園ツアーにご参加いただき、また丁寧なご感想をお寄せくださり誠にありがとうございます。
1日でご満足いただけたとのお言葉、大変うれしく拝見いたしました。

自由時間についての貴重なアドバイス（Googleマップのオフライン利用など）も、これからご参加いただくお客様にとって非常に参考になる情報だと思います。私どもとしても、お客様がより快適に公園内を散策できるよう、今後も改善に努めてまいります。

また大きな窓からの眺めや快適さもお楽しみいただけたようで安心いたしました。次回はぜひ別の季節のヨセミテも体験していただければと思います。

またのご利用を心よりお待ちしております。

Liさん、こんにちは。

体験談を共有していただき、ありがとうございます！ヨセミテの美しさをお楽しみいただき、クライマーの姿も垣間見られたこと、本当に嬉しく思います。それはいつも特別な光景です。船内のコンセントが旅の利便性を高めたと伺い、嬉しく思います。また近いうちに、また冒険に出かけられる日を楽しみにしています！

よろしくお願いいたします。

この度はご参加いただき誠にありがとうございました。
ヨセミテの秋の色づいた景色や霧につつまれたエルキャピタンなど、幻想的な写真も掲載していただき、誠にありがとうございました。
お客様が楽しんでいただけてようで何よりでございました。現地にもお客様から頂きました温かいお言葉を共有させていただき、今後のサービス向上に努めさせていただきます。
またの機会がありましたら、ぜひ宿泊ツアーでさらにヨセミテを満喫していただければ幸いです。

この度はご参加いただき誠にありがとうございました。
車両トラブルもありましたが、お客様には喜んでいただいたようで、何よりでございました。
宿泊ツアーもございますので、またの機会にはぜひご参加ください！

Thank you for sharing your experience with us. We’re very sorry to hear about the difficulties you had with the audio guide and understand how disappointing it was not to enjoy the commentary in Japanese as you expected.

To clarify, the tour is led by an English-speaking guide, with the audio guide offered as additional support for foreign language guests. The app is GPS-triggered and plays automatically once downloaded, so Wi-Fi is not required. We regret this was not explained clearly and that our team was unable to assist on the day.

While we’re glad you still enjoyed the beauty of Yosemite, we sincerely regret that the commentary did not meet your expectations. Your feedback is invaluable, and we’ll be working with our team to improve support for audio guide users moving forward.

Dear Irie,

Thank you for taking the time to share your experience with us!
We’re glad to hear you found the ride comfortable and the bus well-equipped, and we appreciate your note about the air conditioning — that’s a helpful tip for future guests.

We’ve also noted your comments about the tour guide only making announcements on the bus. We’ll be sure to relay this feedback to our team, including the driver, so we can continue improving the quality and engagement of our tours. Your input is valuable in helping us deliver the best possible experience for all guests.

Thanks again for traveling with us — we hope to welcome you back on another tour soon.

Warm regards,
Extranomical Tours

Hi Yoshiki,

Thank you so much for your wonderful review! We’re thrilled to hear that Yosemite left such a strong impression on you—it truly is a breathtaking national park. It’s great that you were able to connect with the scenery from the movie and enjoy the fresh mountain air. We love your recommendation of bringing the whole family—what a perfect way to experience Yosemite!

We hope to see you on another adventure with us soon. ✨

Best regards,
Extranomical Tours

Hi Kanda,

Thank you so much for your kind review! We're thrilled to hear that our tour staff helped guide you to the best spots and made your sightseeing experience enjoyable. It means a lot to us!

If you have a moment, we’d truly appreciate it if you could also leave a review on our Google page: https://g.page/r/CbApbwItPHcwEB0/review. Your feedback helps others discover our tours and supports our team. Thanks again!

Warm Regards,
Extranomical Tours

Hi Enomoto! Thank you so much for joining the tour — we’re really glad you chose to spend part of your trip with us. We're so sorry to hear the WiFi for the Japanese audio guide didn’t work properly, that’s definitely not the experience we want for our guests. Although we usually advise our guests to download the audio guide prior to the tour for a less hassle experience, your feedback gives us an opportunity to revisit our communications flow.

We’d love to make it right — is there anything we can do for you? Please feel free to reach out anytime!
— Extranomical Tours Team

Thank you so much for sharing that! Seeing climbers on El Capitan is always such a thrilling surprise — it really puts into perspective how massive and iconic the rock face is. We're also glad to hear that David made your experience even more enjoyable. We'll be sure to pass along your kind words to him! 😊

Hi Daini Amemiya,

Thank you so much for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations, especially regarding communication and time management. We deeply appreciate your honesty—it helps us understand where we need to do better.
We’re reviewing this tour closely to ensure clearer explanations and more efficient scheduling in the future. Your input is invaluable, and we’re grateful you took the time to help us grow.

Best regards,
Extranomical Tours

Hi Yukiko,

Thank you for your detailed and thoughtful feedback. We’re truly sorry for the difficulties you and others experienced, especially with the Japanese audio guide and communication challenges. Your kind words about Gino mean a lot, and we’ll be sure to share them with him.

We also understand your concern about the return meeting situation—tour management and clarity in communication are top priorities, and we’ll work to improve our guidance and procedures.

Your comments are truly helpful in making our service better. We’re grateful you took the time to share, and we’re glad you could still enjoy Yosemite’s incredible beauty. Please let us know if there's anything you need further assistance with.

Warm Regards,
Extranomical Tours

Thank you ATSUSHI, for sharing your thoughtful review of your Yosemite tour experience. We're delighted to hear that you were able to fully enjoy the grandeur of Yosemite, including iconic sights like Half Dome, the dynamic waterfalls, and the surrounding mountains. It's wonderful that you had some free time for trekking and appreciated the driver's strong service spirit, despite the challenges of balancing driving and guiding.

We also appreciate your constructive feedback regarding the early start times and the language barrier you encountered. We understand how important clear communication is, especially for international guests. Your suggestion to check the meeting place in advance is valuable and will be considered to improve the experience for future travelers.

Thank you once again for your insights. We hope to welcome you back on another tour, perhaps with an overnight stay to allow for a more relaxed exploration of Yosemite's beauty.

Safe travels and warm regards.

Dear Tomoti,

Thank you so much for your kind feedback! We're thrilled to hear that you were satisfied with the tour and appreciated the flexibility during breaks—it’s great to know that the option to grab food quickly worked well for you.

We're also glad that the clear departure times and the guide’s helpfulness made your experience smooth and enjoyable. We'll be sure to pass along your kind words to the guide, especially about their informative commentary and willingness to take photos.

We hope to welcome you on another adventure with us soon!

Warm regards,
Extranomical Tours

温かいフィードバックをいただき、誠にありがとうございます！ツアーにご満足いただけたとのこと、またバス内でのドリンク、フルーツ、スナックなど、心遣いにご満足いただけたとのこと、大変嬉しく思います。また、ガイドが好印象を与えられたことを大変嬉しく思います。ガイドの存在は本当に大きな違いです。この度は弊社のツアーをお選びいただき、誠にありがとうございます。また近いうちに、皆様を冒険の旅にお迎えできる日を楽しみにしております。

Hello TOMOMI,

Thank you so much for sharing your feedback—we truly appreciate you taking the time.

We’re so glad to hear you had a great time in Yosemite and that the trip ran smoothly thanks to your guide’s thoughtful planning.

That said, we're very sorry for the discomfort during the bus ride, especially with the long travel time and the air conditioning issue on a warm day. This isn’t the level of comfort we aim to provide, and we’ve shared your comments with our team to help ensure a better experience going forward.

Your honesty means a lot to us, and we’re grateful you still had a memorable visit. We hope to welcome you again and provide a much more comfortable journey next time.

Please let us know if there's anything we can do for you.

Best Regards,
Extranonomical Tours