Due to physical limitations, my parents can no longer walk far without balance or pain problems, so we needed personal transportation to take us around at our own pace. Based on a very sour experience in Tokyo in all as... morepects of customer service & complete disrespect/unprofessionalism/lack of manners+courtesy w/respect to accessible needs (yes, I was taken aback but city freneticism & savageness has taken over the city & it's not good!), we had zero expectations when we arrived in Kyoto.
BUT....what we got was a complete 5 star experience from Yuka. Not only did she communicate in perfect English (no where to be found in our "top" hotels in Tokyo that cost an arm+leg), she planned the trip around all my parents' needs with much care & thoughtfulness, went above & beyond her duty to help w/pushing the wheelchair & always attentive to shield my parents' from the pouring rain with her umbrella, staying a bit over allotted time to allow my parents to slowly finish their meals w/o rush, all the time being the most pleasant & entertaining host & safe driver! Mind you, she is not certified as a tour guide (she has the driver's license) and yet she puts both of the other licensed Tokyo tour guides to shame. She single-handedly salvaged this 9-day trip from being a complete rotten disaster! She was so amazing that my dad considered adopting her on the spot! Anyway, thank you Yuka - you have no idea what good you have done. I wish you only the best returns & if we ever come back, we will request you & only you! Please take care of yourself until then <3
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