Dear Chi,

Thank you for choosing our service and sharing your experience. We’re delighted to hear that our team was able to assist you during your late-night arrival and make your journey to the hotel smooth and worry free.

Your kind words mean a lot to us, and we look forward to welcoming you again on your future visits to Singapore.

Thank you very much for your wonderful feedback. We’re delighted to hear that our detailed instructions helped you board smoothly and that you felt safe and comfortable throughout the journey.

We truly appreciate your kind words about our communication efforts, and we look forward to welcoming you again on your next trip to Singapore. Safe travels!

Thank you so much for your kind words and for sharing your experience. We’re delighted to hear that you found the transfer smooth and convenient and that our team could assist you through the contact app.

We truly appreciate your trust in us and look forward to welcoming you back next year to provide you with another safe and comfortable journey.

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your arrival transfer.

We understand how important it is, especially for elderly guests, to have a smooth and welcoming pickup experience. We’re sorry that the driver was not waiting at the exit as you expected, and for the delay and lack of assistance with your luggage. This is certainly not the level of service we aim to provide.

Your comments will be shared with our operations team to ensure better coordination and communication in the future. We truly appreciate you taking the time to share this and hope we can have the opportunity to provide you with a much improved experience next time.

Thank you for sharing your experience!
I’m glad the team was able to adjust your pickup time quickly so you could get to the airport early. It’s great to hear the WhatsApp updates were helpful and that the driver made you feel comfortable during the ride.

Thank you also for the tip about contacting via WhatsApp, very helpful for other travellers.
We appreciate your feedback and hope to assist you again!

Thank you for your review!
I’m glad the team could assist you despite the flight delay, and it’s great to hear the meeting point was easy to find. Happy arrival went smoothly for you and your family.

We appreciate you sharing your experience!

Thank you for your review!
I’m glad the meeting point was easy to find and that the text updates helped you feel comfortable during the process. Happy to hear everything went smoothly for your arrival.

Thank you for the kind recommendation!

Thank you very much for your kind feedback and for choosing our transfer service.

We’re delighted to hear that our team was able to assist you promptly and adjust the pickup time to make your journey more comfortable. Being responsive to our guests’ needs, especially when traveling with family, is something we truly value, and we’re glad this helped you reach the airport earlier and travel at ease.

Your appreciation means a lot to our team, and it motivates us to continue providing flexible, reliable, and attentive service to all our guests.

Thank you once again, and we hope to welcome you again on your future travels.

Thank you very much for your wonderful feedback and for choosing our transfer service.

We’re pleased to hear that you were able to easily change your pickup time through our team arranged the pickup promptly at your hotel. Ensuring smooth coordination and helping our guests stay on schedule is exactly what we aim for.

Thank you once again for your kind comments. We look forward to assisting you again on your future travels.

thanks for your valuable feedback. we do pre-assign and also re-assign nearby driver partners when we see that the pick-up is getting delayed due to immigration / luggage collection / customs. This is to avoid any additional driver waiting time charges for the customers and save time for driver partner to reassign another guest ready for pickup. This is win-win situation for both the customers and driver partners. Looking forward to serving you again with better speed both in Singapore and other south east asian destinations that we serve. have a good day, happy christmas holidays and new year ahead.

Thank you very much for your excellent feedback and for choosing our arrival transfer service.

We’re delighted to hear that receiving the pickup details in advance helped you feel prepared, and that our team was able to accommodate your flight delay smoothly. Monitoring flight schedules and adjusting pickup timing is an important part of ensuring a stress-free arrival, and we’re glad this made your experience comfortable.

We also appreciate your helpful tip for future travelers. Downloading the WhatsApp app in advance does make communication quicker and helps ensure a smooth pickup upon arrival.

Thank you once again for your kind words. We look forward to assisting you again on your future trips.

【ベルトラからのコメント】
この度は体験談のご投稿、誠にありがとうございます。
今回の件につきまして、催行会社および弊社内で状況を確認いたしました。ドライバーは予定通り空港に到着し、一定時間待機の上、WhatsAppやお電話での連絡を試みましたが、合流が叶わなかったとの報告を受けております。また、催行会社では事前に連絡手段として「WhatsApp」をご案内しておりましたが、必要情報の登録内容や対応について、今後の改善に向けて精査を進めてまいります。

なお、今回のご不便に対し、別途ご連絡をさせていただきました通り、弊社負担にてツアー代金の半額を返金させていただいております。
この度はご迷惑をおかけしましたこと、深くお詫び申し上げます。今後もお客様に安心してご利用いただけるサービスの提供に努めてまいります。

ベルトラカスタマーサービス

Thankyou for letting us know the importance of Wi-Fi
This transfer does not include Meet and Greet service.
The support operation team or the driver will contact with the guest via Whatsapp to share the pickup point.
Thus wi-fi connection is mandatory to reach the driver.

Thanks for your valuable feedback. We have taken corrective actions to improve the guest handling training for the driver partners, to be more cordial with our guests. We look forward to serving you again in Singapore and other South East Asian Destinations in coming days.

Thank you very much for sharing your feedback and for choosing our arrival transfer service.

We’re glad to hear that, the transfer itself went smoothly and met your expectations.

Thank you once again for your recommendation. We truly appreciate your support and hope to assist you again on your future travels.

Thank you very much for your kind feedback and for choosing our return transfer service.

We’re delighted to hear that our driver’s polite service and assistance with your luggage helped make your journey comfortable and relaxing. Providing courteous support and a smooth ride especially for solo travelers is something we take great pride in.

We truly appreciate your recommendation and are very happy to know you would choose our service again. We look forward to assisting you on your future travels.

Thank you for bringing this matter to our attention and for sharing your feedback.

We sincerely apologize for the inconvenience caused by being dropped off at the incorrect terminal.

Your feedback has been shared with our operations team to ensure that terminal details are reconfirmed more carefully with both the guest and the driver before drop-off, so this does not happen again in the future.

We appreciate you highlighting this issue, and we truly apologize for the inconvenience caused. We hope to have the opportunity to provide you with a smoother and more accurate experience in the future.

We sincerely apologies for the inconveniece caused during your trip to Singapore early this year. To close loop your feedback, we have taken corrective actions based on your inputs with the ground support team and the associated driver partner. We look forward to serving you again in Singapore and other South East Asian destinations.

We sincerle apologies for the delay in pickup from our side. Based on your valuable feedback, we have taken corrective actions and improved our Airport Arrival pick up processes and SoP with our ground support team and the driver partners. We look forward to serving you gain and offer the best experience in Singapore and other South East Asian destinations.