Aloha and thank you for joining us on tour earlier this month and delighted you and your family enjoyed your time with us. Regarding the tip amount, this is entirely at your discretion and we offer a chart where suggested amount of 15-18-20% is provided for your ease in computing any amount you may wish to offer your tour guide - and, this is not mandatory either, it's just the way things are done in the United States. Please know our tour guides appreciate any amount that any guest may offer. Our Magic Island Beach Glide is our most popular tour - getting guests out of Waikiki and to fascinating Kaka'ako and as you noted, all along the ocean. Thanks once again for selecting Segway of Hawaii - we hope to welcome you aboard again in the future.

Aloha and thank you for joining us on our fun Wall Art Kaka'ako Waterfront Park Glide - this is the perfect Segway experience and delighted your child loves art and you enjoyed your time with us. Kaka'ako is so full of artwork and utilizing a Segway allows you to see more without walking and also enjoying the beach views from the oceanfront Kaka'ako Waterfront Park. We hope to welcome you aboard again sometime in the future. A hui hou...and, Mahalo!!

Aloha -- It was so nice to welcome you and your family aboard our wonderful Magic Island Beach Glide and to meeting you as well. Delighted you enjoyed yourselves with our
transfer services and our glide in our three, in-town beach parks - just outside of busy Waikiki - where the locals go to enjoy the sun, surf and sand. It truly is magical and we are appreciative of your comments very much. A hui hou (until next time) - Mahalo nui loa and Happy New Year.

Aloha and thank you for joining us on tour enjoying Kaka'ako fun Wall Art. We are happy that you felt confident riding a Segway that is learned in a short, 10-15-minute briefing and lesson and off you go to enjoy the wall art/murals and seeing Honolulu's beautiful coastline at Kaka'ako Waterfront Park with it's fantastic views! So much to see and thank you for your offer of a tip - which is always at our guest's discretion and is usually anywhere between 15-20% - our guides appreciate your thoughtfulness. Next time, you might wish to enjoy our all-along-the-ocean Magic Island Beach Glide on your next visit to Oahu - it's so much fun and beautiful. Mahalo nui loa

Aloha and thank you for joining us on our 1-Hour Segway Tour to Kaka'ako Waterfront Park. Our 2-Hour Magic Island Beach Glide is definitely the tour to experience, as it takes guests to see our three-in-town-beach-parks with spectacular views of Waikiki, Diamond Head, the Koolau Mountain range and the North Shore as well as Honolulu. As a Segway enthusiast (or even someone who never had a chance to ride before), learning how to ride a Segway is easy and comes back to those who haven't ridden in a while - therefore, everyone considering a Segway tour should feel confident to enjoy a longer Segway of Hawaii tour. We hope to welcome you aboard again soon. Mahalo.

Aloha - Thank you so much for joining us on our History & Culture Tour - it was a pleasure to have you with us and delighted you found that operating a
Segway is easy and more importantly, that you enjoyed the places the tour took you to as well as the information that was shared by your guide, Josh.
We appreciate you and hope to welcome you back on tour in the future. Mahalo nui loa.

Aloha and thank you again for returning to Segway of Hawaii for another fun experience. our Wall Art Tour is so much fun and we love your photos you shared on VELTRA.

We look forward to welcoming you back on tour again in the near future....and, you might want to try our 2-Hour Magic Island Beach Glide - riding carefree in our three in-town
beach parks, all along the ocean is so delightful, especially in the mornings when the parks are less crowded.

Mahalo nui for your kind words.

THE SEGWAY OF HAWAII TEAM

Aloha and thank you for joining us on tour back in August. We are happy that you enjoyed your Segway Magic Island Beach Glide all along the oceanfront of our three in-town beach parks.

I apologize, if at the end of your tour you were uncomfortable as information was presented to you about any gratuity you would want to offer our staff. Gratuity is always at the
discretion of our guests - there is no amount that is expected and if any of our staff made you uncomfortable, we apologize to you. We do provide a helpful chart for our guests with a suggestion of any gratuity amount. We are sorry you feel the way you do.

In the United States, many individuals who work in the service industry are paid an hourly wage and gratuities make up the majority of their pay. We know in Japan and other countries there is no gratuity expected nor requested too.

Thank you again for joining us on tour - we appreciate all of our guests very much.

The Segway of Hawaii Team

Aloha Ito san,

Thank you for joining us on our Magic Island Beach Glide and delighted that you and your family enjoyed your time with your tour guide, Josh. We appreciate your
comments very much and hope we can welcome you on board once again in the near future. A hui hou - The Segway of Hawaii Team!!

たくまっく様

この度は、6月にマジックアイランドビーチグライドツアーをご予約いただき、誠にありがとうございました。
私たちもお客様にセグウェイ体験を楽しんでいただけることを心待ちにしておりましたが、指定のピックアップ時間（14:00）にお迎え場所でお会いできず、大変残念に思っております。

当日は、日本語が堪能で経験豊富なドライバーのマツが、いつも通り数分早めに到着し、10分間お待ちしましたが、お客様を見つけることができませんでした。
その後、弊社オフィスに連絡し、予約時にご提供いただいた電話番号にお電話しましたが、残念ながら電話がつながらない状態でした。

さらに数分待機した後、マツはお客様のホテルへ向かい、ホテルの両方の入口を確認しましたが、そちらにもお客様はいらっしゃいませんでした。
その間、弊社はVELTRAにも連絡を取り、電話番号やピックアップ場所を再確認し、VELTRAからもお客様に連絡を試みましたが、やはりつながりませんでした。

その後、マツは再びトロリーストップに戻り、10分以上待機しながらお客様のお名前を呼びかけ、他の待機者にも声をかけて確認しましたが、最終的にお客様を見つけることができませんでした。
ピックアップ時間から20分以上が経過し、他のお客様のピックアップにも遅れが生じるため、これ以上待機することはできませんでした。

私たちはお客様をお迎えするためにできる限りの対応を行いましたが、電話がつながらなかったことやご連絡をいただけなかったことで、結果的にお会いすることができず、大変心苦しく思っております。お客様がどのような状況だったのか、私たちも気になっておりますが、待機中にVELTRAまたは弊社にご連絡いただけていれば、状況が変わっていたかもしれません。

このような事態となり、ツアーをお楽しみいただけなかったことを心よりお詫び申し上げます。
次回はぜひ、セグウェイ体験をお楽しみいただけることを願っております。

マハロヌイロア
SEGWAY OF HAWAII　（AIによる翻訳）

Aloha & thank you for joining us on our magical Magic Island Beach Glide -- all along the ocean in our three in-town Beach Parks of Magic Island, Ala Moana Regional Beach Park and Kaka'ako Waterfront Park. We are delighted you found it easy to learn to ride a Segway - and enjoyed your time with us. We hope to welcome you again on your next visit to Waikiki and enjoy a different Segway of Hawaii tour in our portfolio of tours. Mahalo nui loa - The Segway of Hawaii Team!!